Feb 13, 22, 12:13 am

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Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.

UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, Pat89339, WineCountryUA

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Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
Any member who can post a constructive, patient answer is welcome to reply.

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2022]

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Jan 2, 22, 4:20 pm

DCAhome

Original Poster

Join Date: Mar 2010

Location: Arlington, VA

Programs: DL DM, 1.5 MM; UA Plat; HHonors Diamond; AMEX Platinum

Posts: 479

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2022]

I'm looking to qualify as Gold this year, and noticed the 4 flight on United requirement for qualification:

A minimum of 4 flights on United or United Express is always required to achieve Premier status

I have a flight booked through LH with a LH code share number and on LH ticket stock. But, it's operated by United (IAD-FRA). Would this count as one of the 4 flights on United?

Jan 2, 22, 4:22 pm

mahasamatman

A FlyerTalk Posting Legend

Join Date: Apr 2004

Location: GVA (Greater Vancouver Area)

Programs: DREAD Gold; UA 1.034MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis

Posts: 51,832

Quote:

Originally Posted by DCAhome

I have a flight booked through LH with a LH code share number and on LH ticket stock. But, it's operated by United (IAD-FRA). Would this count as one of the 4 flights on United?

Yes. The operator is all that matters.

Jan 3, 22, 4:38 pm

Dpetryszyn

Join Date: Feb 2017

Posts: 257

PZ upgrade on cancelled flight

Just received notice my lax to ewr flight was cancelled.

I upgraded using MUA to PZ space. No other flights that day have PZ available..

Any tips on getting United to open up PZ space on another flight? I am UA gold.

Jan 3, 22, 4:49 pm

mahasamatman

A FlyerTalk Posting Legend

Join Date: Apr 2004

Location: GVA (Greater Vancouver Area)

Programs: DREAD Gold; UA 1.034MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis

Posts: 51,832

Quote:

Originally Posted by Dpetryszyn

If you were already upgraded before the flight was cancelled, they should give you an upgraded seat on your new flight without issue. Inventory should not matter.

Jan 3, 22, 5:02 pm

Dpetryszyn

Join Date: Feb 2017

Posts: 257

Great. Supervisor approval was necessary, but it was all done in less than 8 minutes on the phone.

vicmmen likes this.

Jan 6, 22, 1:46 pm

FTDDD

Join Date: Oct 2014

Posts: 171

Hi Team - Silver here, been waiting on a response for 4 weeks. Emailed in again a week ago without a response. How can I escalate and get a response from United? What am I entitled to in terms of compensation? Help is much appreciated

On Nov 3rd I was scheduled to fly DUB - EWR - SFO. Due to a 2h delay leaving DUB I was rebooked to LAX via EWR instead of arriving into SFO, forcing me to overnight in LAX instead of attending business meetings in San Francisco in the evening. The equipment was also unclean and had used napkins under the seat and stuffed into the sides of the seats. Very disgusting especially in times of Covid - I would expect the cleaning protocols to be strictly followed despite delays. The staff apologized but said it wasn't their responsibility as they received the plane this way?? In LAX I was provided with a hotel voucher which worked fine even though the Sheraton LAX hotel is in abysmal state, however, the $40 digital credit card meal vouchers did not work. None of the delivery apps were able to process them.

Jan 6, 22, 1:52 pm

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.96MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 65,110

What was the reason for the initial delay?

The USA has no required compensation on delays but Best Practices for Filing EU 261 Claims Against United? might be an option

Jan 7, 22, 8:05 am

getagb

Join Date: Apr 2014

Programs: UA 1K (ex-GS), Marriott Titanium (lifetime Plat), Hyatt Globalist

Posts: 913

Which of the major UA hubs (EWR, ORD, SFO, DEN, etc) still have premier access security lanes that don’t require TSA Pre or Clear?

Jan 7, 22, 11:58 am

FTDDD

Join Date: Oct 2014

Posts: 171

Quote:

Originally Posted by WineCountryUA

What was the reason for the initial delay?

The USA has no required compensation on delays but Best Practices for Filing EU 261 Claims Against United? might be an option

The reason for the initial delay was: schedule disruptions caused by an out-of-service aircraft

Thanks for the best practices, I will look into that - they actually gave me that document at the airport as well.

I still havent received a response from United - is there any way to escalate this for faster resolution?

Cheers!

Jan 7, 22, 2:12 pm

#10

Repooc17

Join Date: Aug 2017

Programs: Alaska 75K, Delta Silver, UA 1K, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold

Posts: 9,566

Quote:

Originally Posted by getagb

Which of the major UA hubs (EWR, ORD, SFO, DEN, etc) still have premier access security lanes that don’t require TSA Pre or Clear?

All of them should have those lanes.

Jan 7, 22, 2:42 pm

#11

FlyingHighlander

Join Date: Dec 2009

Location: USA

Posts: 1,140

Quote:

Originally Posted by Repooc17

All of them should have those lanes.

https://www.united.com/ual/en/us/fly...er-access.html
Huge list in the FAQ there of airports that apparently have Premier Access security lines. Personally I have never noticed them anywhere, that includes IAD, ORD, and SFO. Do they hide them somewhere?

Jan 7, 22, 2:51 pm

#12

Repooc17

Join Date: Aug 2017

Programs: Alaska 75K, Delta Silver, UA 1K, Hilton Diamond, Hyatt Discoverist, Marriott Platinum + LT Gold

Posts: 9,566

Quote:

Originally Posted by FlyingHighlander

They are usually tucked in between regular security lines and TSA Pre lines. Fairly small affair in terms of real estate, so might be easy to miss, especially if you'd normally only use one of the three exclusively. I can confirm EWR and SFO have them, as those airports make up my primary O/D route.

Jan 7, 22, 3:05 pm

#13

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1K 1MM; Hyatt Globalist; Marriott Ti, LTP; Hilton Diamond (Aspire)

Posts: 55,200

Quote:

Originally Posted by Repooc17

I can confirm EWR and SFO have them, as those airports make up my primary O/D route.

At SFO, both the F1 and F3 checkpoints (per SFO website). SFO - Security

Jan 9, 22, 12:20 pm

#14

dave16

Join Date: Jan 2022

Posts: 3

Quick question around Plus Points upgrades.

I'm a gold flier and my parents (Both 1K) regularly apply plus points to my bookings when I travel for business and I would say it works out probably 75% of the time.

I'll be taking a trip with my gf next month (no status) and my parents want to do the usual Plus Point assignment to our tickets. Is it better for us to be on the same booking or separate, or does it matter at all? (from a confirmation number perspective, i'm not up to speed on on the lingo if this is wrong)

Jan 9, 22, 12:30 pm

#15

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.96MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 65,110

Welcome to FT!, dave16

Quote:

Originally Posted by dave16

... I'm a gold flier and my parents (Both 1K) regularly apply plus points to my bookings when I travel for business and I would say it works out probably 75% of the time.

I'll be taking a trip with my gf next month (no status) and my parents want to do the usual Plus Point assignment to our tickets. Is it better for us to be on the same booking or separate, or does it matter at all? (from a confirmation number perspective, i'm not up to speed on on the lingo if this is wrong)

Two conflicting answers

1) Better to be on same PNR as the companion "inherits" your status and status is a key determination of who gets upgraded

2) Better to be on different PNRs if only 1 space opens up -- meaning you would be separated.

If you do not want to be split, single PNR is best.

Note , if you don't clear before boarding, then it is possible still to be split -- mention to the gate agent if you don't want to be split up if at the top of the displayed gate upgrade list

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