Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Apr 26, 2021, 7:28 am
#1351
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Apr 26, 2021, 8:52 am
#1352
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
Not only is it closed, but it no longer exists. The construction area for the new lounge (which likely would have been open already but for COVID) completely encompasses the space formerly occupied by the pop-up. On a positive note, all indications are that construction on the (massive) new United Club has resumed.
The pop-up lounge in C-1 (on the 90s pier) is still there but remains closed.
The pop-up lounge in C-1 (on the 90s pier) is still there but remains closed.
Apr 26, 2021, 9:27 am
#1353
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
I'm mostly surprised that they would open the C club before the F club at ORD due to the nature of travel patterns during this pandemic. Yes international travelers are more likely to be out of C but the F gates have been jam packed given how busy less business-centric destinations have been. I would usually be in/out of F maybe 3-5 times a year our of my ~100 flights. The past 12 months it's been 10+ times out of my 30 flights.
As noted above, it's also a far nicer (and larger) Club than C so if you had a long layover (which seem more common these days given sub-optimal schedules) it would be worth walking to.
As noted above, it's also a far nicer (and larger) Club than C so if you had a long layover (which seem more common these days given sub-optimal schedules) it would be worth walking to.
Apr 26, 2021, 10:49 am
#1354
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
Not only is it closed, but it no longer exists. The construction area for the new lounge (which likely would have been open already but for COVID) completely encompasses the space formerly occupied by the pop-up. On a positive note, all indications are that construction on the (massive) new United Club has resumed.
The pop-up lounge in C-1 (on the 90s pier) is still there but remains closed.
The pop-up lounge in C-1 (on the 90s pier) is still there but remains closed.
Apr 26, 2021, 10:58 am
#1355
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
hard to argue reduced demand given frequent reports of clubs being packed (in the ones that are actually open).
Apr 26, 2021, 4:01 pm
#1356
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
And AA and DL aren't playing the same stupid game.
David
Apr 26, 2021, 4:22 pm
#1357
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
Now that the capacity is 25%(ish) and the ORD club averages a ~80% load across the day (longer periods of time "packed" and shorter "deserted") that's still only 20% (net down 30%) of pre-pandemic capacity and the fact that it's not completely "full" would suggest to at least some bean counters that there's more demand to be absorbed by that club before it warrants opening another.
Now of course that ignores all kinds of factors like the fact that the ORD UC is the most convenient UC for maybe 1/5th of the UA gates at ORD and only really viable for about 1/3-1/2 of the gates or really long connections, some people won't want to spend time an a mosh pit of a club and will just keep walking when they see a line out the door (see my last trip through ORD) so will not be registered "demand", etc.
Apr 26, 2021, 4:37 pm
#1358
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Now that the capacity is 25%(ish) and the ORD club averages a ~80% load across the day (longer periods of time "packed" and shorter "deserted") that's still only 20% (net down 30%) of pre-pandemic capacity and the fact that it's not completely "full" would suggest to at least some bean counters that there's more demand to be absorbed by that club before it warrants opening another.
It may be that UA is counting on its hub captives / corporate captives / Chase card captives to keep the UC revenue stream flowing. But if I were a Club Card holder, I wouldn't be feeling very good about that annual fee.
Apr 26, 2021, 4:57 pm
#1359
Join Date: Sep 2019
Posts: 143
In my view, the primary inconsistency is UA citing lack of club members traveling as a basis for not reopening clubs, while at the same time providing such a crappy experience at such a limited number of clubs that no one in their right mind would pay to renew their membership.
It may be that UA is counting on its hub captives / corporate captives / Chase card captives to keep the UC revenue stream flowing. But if I were a Club Card holder, I wouldn't be feeling very good about that annual fee.
It may be that UA is counting on its hub captives / corporate captives / Chase card captives to keep the UC revenue stream flowing. But if I were a Club Card holder, I wouldn't be feeling very good about that annual fee.
Apr 26, 2021, 6:13 pm
#1360
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,394
Any chance thic will be enough to get the EWR and ORD Polaris Lounges open by mid-summer??
E.U. Set to Let Vaccinated U.S. Tourists Visit This Summer
E.U. Set to Let Vaccinated U.S. Tourists Visit This Summer
Last edited by phkc070408; Apr 26, 2021 at 6:23 pm
Apr 26, 2021, 6:31 pm
#1361
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,231
The problem with keeping the lounges closed is the strong likelihood additional members will refuse to renew their memberships or switch credit cards to a more robust option like the Amex Platinum which grants access to a fairly wide array of lounge options - less revenue for the lounges, means fewer amenities and more pressure to permanently close additional locations. It becomes a self-fulfilling problem.
I am sure United must have clear data that shows the percent of current travelers who are lounge-eligible, even being able to forecast potential demand by analyzing future bookings, and make a realistic call on opening lounges ahead of demand spikes to people are not disappointed - because failing to do so and offering a limited number of over-crowded locations will just result in additional non-renewals.
I am sure United must have clear data that shows the percent of current travelers who are lounge-eligible, even being able to forecast potential demand by analyzing future bookings, and make a realistic call on opening lounges ahead of demand spikes to people are not disappointed - because failing to do so and offering a limited number of over-crowded locations will just result in additional non-renewals.
Apr 26, 2021, 6:39 pm
#1362
Join Date: Sep 2019
Posts: 143
The problem with keeping the lounges closed is the strong likelihood additional members will refuse to renew their memberships or switch credit cards to a more robust option like the Amex Platinum which grants access to a fairly wide array of lounge options - less revenue for the lounges, means fewer amenities and more pressure to permanently close additional locations. It becomes a self-fulfilling problem.
I am sure United must have clear data that shows the percent of current travelers who are lounge-eligible, even being able to forecast potential demand by analyzing future bookings, and make a realistic call on opening lounges ahead of demand spikes to people are not disappointed - because failing to do so and offering a limited number of over-crowded locations will just result in additional non-renewals.
I am sure United must have clear data that shows the percent of current travelers who are lounge-eligible, even being able to forecast potential demand by analyzing future bookings, and make a realistic call on opening lounges ahead of demand spikes to people are not disappointed - because failing to do so and offering a limited number of over-crowded locations will just result in additional non-renewals.
sooner rather than later or risk losing customers. For me if prices are similar I will choose the airline with lounge access.
Apr 26, 2021, 7:24 pm
#1363
Join Date: Jun 2019
Location: IAH
Programs: UA1K, AS Gold 75K, HH Diamond, MR Titanium LT Gold, IHG Platinum, HZ PC, CLEAR
Posts: 341
It depends on what direction United wants to go in domestically- are they competing with spirit/ allegiant where lounges are not a draw or with DL and AA. If the latter then they have to open lounges sooner rather than later or risk losing customers. For me if prices are similar I will choose the airline with lounge access.
Scott Kirby talks about zero emissions. Maybe he plans to achieve that by alienating UA frequent flyers and keeping clubs closed.
I have two DL and two AA flights this week and look forward to being in their lounges.
ORD UC is hard to use when my arrival is in B and my departure is in C. This has happened four times in the last week. Maybe UA doesn't even want the open lounges to be used?
Apr 26, 2021, 8:22 pm
#1364
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
