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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Apr 29, 2021, 5:30 pm
  #1396  
 
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Originally Posted by uanj
That's good to know. When I went through EWR I asked if Polaris customers were being given any special accommodation since the Polaris lounges are closed and the UC agent looked at me as if I had grown a second head.

I was given a card for one drink. Was that your experience as well?
No. I was expecting to be given a card for a drink or two, but when I entered the club I was asked if I'd be joining them for drinks. When I said yes, the UC agent punched a star in my boarding pass and told me to show it to the bartender. As far as I could tell, that was good for unlimited open bar (not just one drink) - just like one would receive in the Polaris lounge (minus the elevated quality of liquor and wine served there).

-FlyerBeek
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Old Apr 29, 2021, 5:36 pm
  #1397  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Question: is the UA website accurate where the DEN clubs are only open until 730pm and 8pm? Or are they open later than that? Thanks!
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Old Apr 29, 2021, 5:44 pm
  #1398  
 
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Originally Posted by flyingrohit
Question: is the UA website accurate where the DEN clubs are only open until 730pm and 8pm? Or are they open later than that? Thanks!
In my experience, the UA website is accurate with respect to UC hours. I've found it is updated in a timely manner when the clubs reopen and/or the hours are changed. The current posted hours for the DEN UCs match my experiences there earlier this month.

-FlyerBeek
FlyerBeek is offline  
Old Apr 29, 2021, 5:53 pm
  #1399  
 
Join Date: Sep 2019
Posts: 143
Originally Posted by COSPILOT
Has anyone on FT actually paid to keep their club membership? In my small circle of friends, not even those that are back to weekly travel have any desire to pay with majority of non hub locations closed. In my years of travel, my non hub visits equaled my hub visits. 50% doesn’t justify 100% normal price.
My AF on the United club infinite is due 6-1
I have a flight 6/11. If my home club in cle is not open by then and other clubs in hubs aren’t open then I am dropping. The only reason I got it initially was for the 4 free bags as opposed to 2 free bags on the explorer. Once the quest card came out , bag allowance is the same on the 2 cards so I will probably PC to quest since I’m over 5/24
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Last edited by Jprod; Apr 29, 2021 at 7:14 pm
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Old Apr 29, 2021, 7:33 pm
  #1400  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by FlyerBeek
In my experience, the UA website is accurate with respect to UC hours. I've found it is updated in a timely manner when the clubs reopen and/or the hours are changed. The current posted hours for the DEN UCs match my experiences there earlier this month.

-FlyerBeek
wonderful.......whelp won't be missing much anyway to be fair. Thanks for the update
flyingrohit is offline  
Old Apr 30, 2021, 8:00 am
  #1401  
 
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,703
Originally Posted by Jprod
My AF on the United club infinite is due 6-1
I have a flight 6/11. If my home club in cle is not open by then and other clubs in hubs aren’t open then I am dropping. The only reason I got it initially was for the 4 free bags as opposed to 2 free bags on the explorer. Once the quest card came out , bag allowance is the same on the 2 cards so I will probably PC to quest since I’m over 5/24
You should call em & get fee waived for the year, since not getting the associated benefits...
kirkwoodj is offline  
Old Apr 30, 2021, 8:04 am
  #1402  
 
Join Date: Sep 2019
Posts: 143
Originally Posted by kirkwoodj
You should call em & get fee waived for the year, since not getting the associated benefits...
I will but reading the chase retention offers thread doesn’t make me too optimistic
Jprod is offline  
Old Apr 30, 2021, 11:10 am
  #1403  
 
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
Originally Posted by kirkwoodj
You should call em & get fee waived for the year, since not getting the associated benefits...
who do you call, Chase? Surely their payments to UA aren’t reduced….
cmculp is offline  
Old Apr 30, 2021, 11:41 am
  #1404  
 
Join Date: Jun 2019
Location: IAH
Programs: UA1K, AS Gold 75K, HH Diamond, MR Titanium LT Gold, IHG Platinum, HZ PC, CLEAR
Posts: 341
When (if?) Polaris lounges reopen, UA needs to toss the painful day beds and talk to Minute Suites, AMEX IAH or another airline (LH, AA) about finding comfortable day beds, chaises, zig zags, whatever.

At the moment I am at DFW AA D lounge, resting on a zig zag recliner much more comfortable than the Polaris boards I have tried to rest on. Imagine that, AA cheap lounges have better seating than UA top product.
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Old Apr 30, 2021, 12:10 pm
  #1405  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
ORD B6 right now. Pretty embarrassing for UA honestly. Two global services here and can’t get in.
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Old Apr 30, 2021, 12:18 pm
  #1406  
 
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
WOW. Pathetic. UA is so far behind in opening their clubs. And I'm sure the environment inside is truly relaxing with a line like that to even get in. UA better get all their clubs open or stop offering admission to people with 1 day passes or pay for admission @ door.
SPN Lifer, bocastephen, leoo and 1 others like this.
UAPremierGuy is offline  
Old Apr 30, 2021, 12:26 pm
  #1407  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
Originally Posted by UAPremierGuy
WOW. Pathetic. UA is so far behind in opening their clubs. And I'm sure the environment inside is truly relaxing with a line like that to even get in. UA better get all their clubs open or stop offering admission to people with 1 day passes or pay for admission @ door.
They literally turned us away. "we're sorry we're at capacity, it's about a 20 minute wait, thank you for being Global Services!" Can't make that up.
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Old Apr 30, 2021, 12:33 pm
  #1408  
A FlyerTalk Posting Legend
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,228
Originally Posted by LIH
They literally turned us away. "we're sorry we're at capacity, it's about a 20 minute wait, thank you for being Global Services!" Can't make that up.
Nothing will deliver the message about this being unacceptable more than canceling memberships and credit cards. I suspect many outside of the so-called "Flyertalk" bubble are already doing so.

I don't plan on keeping my Presidential Plus card even if I retain 1K status.
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Old Apr 30, 2021, 12:36 pm
  #1409  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by bocastephen
Nothing will deliver the message about this being unacceptable more than canceling memberships and credit cards.
Although difficult for a GS to cancel a UC membership since it is a benefit.

A better option for a GS member is to make a formal complaint - those complaints I believe will get some attention.
HNLbasedFlyer is offline  
Old Apr 30, 2021, 12:41 pm
  #1410  
 
Join Date: Apr 2006
Location: ASE
Programs: UA 1MM, AA1MM PLTPRO, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,357
Agree. Send that photo and be sure to forward that message on to GS.
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