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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

Old Mar 18, 2020, 10:15 am
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Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago OHare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

Old Mar 16, 2020, 7:28 pm
  #1  
Original Poster
 
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,179
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

Guess there's not enough paid Polaris service around to justify the Polaris lounges, so they're closing all of them and closing United Clubs up, except for keeping at least 1 open in their hubs.
SPN Lifer and Ismilee like this.
Weatherboy is offline  
Old Mar 16, 2020, 7:30 pm
  #2  
 
Join Date: Nov 2007
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Posts: 5,780
Originally Posted by Weatherboy
Guess there's not enough paid Polaris service around to justify the Polaris lounges, so they're closing all of them and closing United Clubs up, except for keeping at least 1 open in their hubs.
Link?
COSPILOT is offline  
Old Mar 16, 2020, 7:34 pm
  #3  
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Originally Posted by COSPILOT
Link?
https://thepointsguy.com/news/corona...ounges-closed/

The coronavirus (COVID-19) outbreak continues to have a significant impact on travel demand and that has resulted in far fewer customers visiting the airports where we do business. As a result, we will temporarily suspend operations at some United Club locations at our hubs and Polaris lounges starting on Wednesday, March 18. For now, each of our U.S. hub locations will continue to have at least one United Club location open for customers.
DenverBrian is offline  
Old Mar 16, 2020, 7:36 pm
  #4  
 
Join Date: Jun 2018
Posts: 492
Polaris Lounges & some hub UCs temporarily suspend operation due to reduced demand

All Polaris lounges are temporarily closed starting March 18th.
Kleinnaf is offline  
Old Mar 16, 2020, 8:24 pm
  #5  
 
Join Date: Jan 2015
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Originally Posted by Kleinnaf
All Polaris lounges are temporarily closed starting March 18th.
Source?
Will Dearborn is offline  
Old Mar 16, 2020, 8:27 pm
  #6  
 
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,780
odd that as a member of the club no email yet. Yes I checked my junk folder.
COSPILOT is offline  
Old Mar 16, 2020, 8:37 pm
  #7  
 
Join Date: Jun 2018
Posts: 492
Originally Posted by Will Dearborn
Source?
Not sure if against the rules to post
https://thepointsguy.com/news/corona...ounges-closed/

Mods please remove if against the rules.
Kleinnaf is offline  
Old Mar 16, 2020, 10:45 pm
  #8  
 
Join Date: Jan 2010
Location: CLE
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Posts: 4,179
Polaris Lounges & some hub UCs temporarily suspend operation due to reduced demand

Many states are closing bars and restaurants excepts takeout and now per the President should not be with groups of people now 25 was 100. Based on this I would guess all airlines will close clubs. Any update.
buckeyefanflyer is offline  
Old Mar 16, 2020, 11:01 pm
  #9  
 
Join Date: Jul 2005
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recv a text msg from a DEN west UC agent that a bunch of clubs are closing...including polaris at the intl hubs.....goodbye my favorite club in den(west)till this gets sorted out and i see mayor hancock closed everything with in the city limits to carryout only till may 11th

https://thepointsguy.com/news/corona...ounges-closed/
cosflyer is offline  
Old Mar 16, 2020, 11:13 pm
  #10  
Moderator: United Airlines
 
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These closures seem to be more capacity related than health issue.
The coronavirus (COVID-19) outbreak continues to have a significant impact on travel demand and that has resulted in far fewer customers visiting the airports where we do business. As a result, we will temporarily suspend operations at some United Club locations at our hubs and Polaris lounges starting on Wednesday, March 18. For now, each of our U.S. hub locations will continue to have at least one United Club location open for customers.
WineCountryUA is offline  
Old Mar 16, 2020, 11:34 pm
  #11  
 
Join Date: Dec 2015
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I wonder if these closures are any indication of the dire financial situation the airline finds itself in.
LangerhansCellHistiocytosis is offline  
Old Mar 16, 2020, 11:41 pm
  #12  
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Originally Posted by eric.chen3742
I wonder if these closures are any indication of the dire financial situation the airline finds itself in.
With reduce demand, you need to reduce operating costs -- these closures are a sign of the significantly reduced demand.
WineCountryUA is offline  
Old Mar 17, 2020, 12:24 am
  #13  
 
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At least UA is honest this time vs NRT VIP closure.
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Old Mar 17, 2020, 12:59 am
  #14  
 
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I went into ORD Concourse B UC around 5:00 pm. There was like 5 people in there. No food no bar tender. Just the soda machine. I was using a chase pass. Walked.back downstairs told them I didnt want to use my pass at this time.

They said they reversed it. But has not showed back up on my app yet.
bhunt is offline  
Old Mar 17, 2020, 1:34 am
  #15  
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It's also away to reduce service without impacting UA headcount; all the servers/bartenders/meal prep folks are contracted Sodexo workers.
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Weatherboy is offline  

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