Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

Register
Community
Wiki Posts
Today's Posts
Search
Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

Print Wikipost

COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

Thread Tools
 
Search this Thread
 
Old Apr 30, 2021, 12:55 pm
  #1411  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by LIH
ORD B6 right now. Pretty embarrassing for UA honestly. Two global services here and can’t get in.
At this point this is just cheap on UA's part. Gotta open another club and relieve some pressure. F gates club is pretty sizable, C gates, whatever it needs be. I agree if many of the gs gods made some noise it would hopefully go decently far up.
Boraxo and Guate87 like this.
Last edited by flyingrohit; Apr 30, 2021 at 1:09 pm
flyingrohit is offline  
Old Apr 30, 2021, 12:59 pm
  #1412  
A FlyerTalk Posting Legend
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,224
Originally Posted by HNLbasedFlyer
Although difficult for a GS to cancel a UC membership since it is a benefit.

A better option for a GS member is to make a formal complaint - those complaints I believe will get some attention.
Complaining about an included benefit in Kirby's world will probably fall on deaf ears - the more likely reaction: "you're getting it for free, just be thankful for that and stop whining"

A different CEO and leadership team might yield a different result, although I suspect far more clubs would be open by now anyway given that scenario.
Dyce and Guate87 like this.
bocastephen is offline  
Old Apr 30, 2021, 2:44 pm
  #1413  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,167
Originally Posted by LIH
They literally turned us away. "we're sorry we're at capacity, it's about a 20 minute wait, thank you for being Global Services!" Can't make that up.
I mean it's offensive for any UC member to be turned away IMO, but am I being unreasonable to think they could at least soften the blow for everyone/1K/GS/INTL J by pivoting that to a "Sorry, we're at capacity, here's a $20 (or $10 or $50... IDK what number would be 'right') to use for food and beverage anywhere else in the airport [not that there are great options, but I digress...]
Boraxo and Guate87 like this.
lincolnjkc is offline  
Old Apr 30, 2021, 2:59 pm
  #1414  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Originally Posted by flyingrohit
At this point this is just cheap on UA's part.
At this point? DL and AA opened most of their lounges last summer.
SPN Lifer, narvik, tcdtcd and 2 others like this.
Kacee is offline  
Old Apr 30, 2021, 3:12 pm
  #1415  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by Kacee
At this point? DL and AA opened most of their lounges last summer.
Oh I agree. Can't say how much it stings going through SNA regularly and walking past an open-for-a-long-time-already AA club only to see UA boarded up still not even operating clubs in their own full hubs in the name of "health and safety" when some of these clubs are more packed than the terminal itself
SPN Lifer and Guate87 like this.
flyingrohit is offline  
Old Apr 30, 2021, 3:21 pm
  #1416  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Originally Posted by lincolnjkc
I mean it's offensive for any UC member to be turned away IMO, but am I being unreasonable to think they could at least soften the blow for everyone/1K/GS/INTL J by pivoting that to a "Sorry, we're at capacity, here's a $20 (or $10 or $50... IDK what number would be 'right') to use for food and beverage anywhere else in the airport [not that there are great options, but I digress...]
I vaguely recall UA doing this a few years ago when they were first opening the Polaris lounges, or had the UA club under construction, or something like that. Of course now they have come to realize they can get away with pretty much no service so I guess they're ging with that. Sad.
SPN Lifer, villox, narvik and 3 others like this.
Xyzzy is offline  
Old Apr 30, 2021, 4:18 pm
  #1417  
 
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
Originally Posted by UAPremierGuy
Agree. Send that photo and be sure to forward that message on to GS.
the assumption is that they care… if they did they’d have more than one ORD club open to begin with.
flyingrohit, Guate87 and Jprod like this.
Dyce is offline  
Old Apr 30, 2021, 4:30 pm
  #1418  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Originally Posted by Dyce
the assumption is that they care… if they did they’d have more than one ORD club open to begin with.
For a while these signs were up in the Austin airport. After the AA club had been open for a while, AA removed its sign. The UA sign is still there, quite some time later. The UA flights are packed yet the club is still not open. That sends a pretty convincing messge.


Doppy, SPN Lifer, Boraxo and 2 others like this.
Last edited by Xyzzy; Apr 30, 2021 at 6:33 pm
Xyzzy is offline  
Old Apr 30, 2021, 4:33 pm
  #1419  
 
Join Date: Jun 2019
Location: IAH
Programs: UA1K, AS Gold 75K, HH Diamond, MR Titanium LT Gold, IHG Platinum, HZ PC, CLEAR
Posts: 341
Kirby's #1 goal is to reduce Carbon emissions. The easist, fastest way to do that is to lose customers.

Those customers will fly with other airlines, those airlines' Carbon emissions will go up, and Kirby will win.

Carbon emissions in most UC are down to 0. Mission accomplished!
Guate87 is offline  
Old Apr 30, 2021, 5:10 pm
  #1420  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
Originally Posted by bocastephen
Complaining about an included benefit in Kirby's world will probably fall on deaf ears - the more likely reaction: "you're getting it for free, just be thankful for that and stop whining"

A different CEO and leadership team might yield a different result, although I suspect far more clubs would be open by now anyway given that scenario.
I’m both a GS and a paying UC member (for when I travel with non-GS colleagues, which is almost always). I’ve sent my photo and a short note to GS. I’ll see if they say anything other than “Covid, sorry”.
bocastephen, Xyzzy, narvik and 1 others like this.
LIH is offline  
Old Apr 30, 2021, 5:24 pm
  #1421  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Originally Posted by Xyzzy
For a while these signs were up in the Austin airport. After the AA club had been open for a while, AA removed the sign. The UA sign is still there, quite some time later. The UA flights are packed yet the club is still not open. That sends a pretty convincing messge.
Same sign still there:



David
Guate87 likes this.
DELee is offline  
Old Apr 30, 2021, 6:06 pm
  #1422  
 
Join Date: Sep 2016
Location: SNA (home), LAX, BOM/PNQ, LHR
Programs: UA 1K/*G, Marriott Gold Elite, IHG Platinum, HHonors Silver
Posts: 965
Originally Posted by DELee
Same sign still there:



David
Are we sure this sign is only for the club and not the airline as a whole?
Guate87 likes this.
flyingrohit is offline  
Old Apr 30, 2021, 6:23 pm
  #1423  
 
Join Date: Aug 2019
Posts: 98
Originally Posted by COSPILOT
Has anyone on FT actually paid to keep their club membership? In my small circle of friends, not even those that are back to weekly travel have any desire to pay with majority of non hub locations closed. In my years of travel, my non hub visits equaled my hub visits. 50% doesn’t justify 100% normal price.
I have, but the club in my home airport is open and most of my flying is to/thru other hubs. I've found the snacks to be more plentiful and to have more variety than there were in the past. Also, the new packaged snacks have allergen information on the labels unlike any of the previous food, none of which I could eat without knowing that info. As I'm a coffee addict, that benefit is valuable to me. I also like the clean restrooms.
Whyme is offline  
Old Apr 30, 2021, 8:16 pm
  #1424  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,402
Originally Posted by Xyzzy
For a while these signs were up in the Austin airport. After the AA club had been open for a while, AA removed its sign. The UA sign is still there, quite some time later. The UA flights are packed yet the club is still not open. That sends a pretty convincing messge.


Same sign at PHL. Hate it!!

rittenhousesq is offline  
Old May 1, 2021, 5:54 pm
  #1425  
formerly 1984SW
 
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
Originally Posted by Catbert10
The C club at IAH has open for a while. Of course, the C club in IAH is also still closed.
Cool, When did these Schrödinger Lounges appear?
MatthewLAX and UAinAUS like this.
wpcoe is offline  



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.