Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
May 4, 2021, 9:40 am
#1456
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,477
The airports - excepting SFO - sure feel more than 60% full! I was through PHX and LAX this weekend and they were a mess.
May 4, 2021, 9:45 am
#1457
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
New FT member, LONG time lurker and first post! I've been an UC member since 2015. I was celebrating my birthday last week with my brother. We had an hour to burn so we stopped by the IAH E11 location. Celebrated with two Moets and on the second round of comp drinks we were told we could not order drinks for another hour. I've never heard this before...
I've never been cut off at a UC and I can assure you that I average more than a drink every 30 minutes and that my gross through-put is often more than two in a UC sitting. Barring something obvious about your demeanor (I have absolutely seen people cut off in the lounge before) hard to say what prompted that employee to say no mas. Is this Moet scarcity sensitivity? Did you not tip the guy/gal?
May 4, 2021, 10:01 am
#1458
Join Date: May 2021
Location: KDSM, KFOD
Programs: UA GS, AA Platinum, Marriott Ambassador, Hilton Silver
Posts: 93
Early afternoon. Tipped $5 for the Moet. Big party of loud Golfing buddies downing coors light over by the non airside seats. I've never noticed comp items entered in the tablets because I am always too busy looking in my wallet for a cash tip. Almost always in a black sport coat or similar. Quite and to ourselves. It came off as if I was being talked down to. Maybe its because I'm younger and order cutty neat so I can add my own water and not the city tap from the gun. The next day post birthday celebration on our way home we probably looked terrible but had no problem in the air or in multiple clubs thoroughly enjoying ourselves. My first thought was some sort of nanny state cost cutting considering I haven't paid a dime for UC for over a year and still have many months left in my current membership.
May 4, 2021, 10:06 am
#1459
Join Date: Jul 2012
Location: ORD / PHX
Programs: UA LT 1K 3MM (former 12 yr GS), Bonvoy Amb/LT Plat
Posts: 1,341
I sent a note to GS yesterday regarding the need for more open UCs given the significant increase in traffic, lines out the door, etc.
Here’s the less than helpful response I received:
”Dear Mr. tcdtcd,
Thank you for your email. I will forward your comments to our senior management team as they have not yet advised us when any additional United Clubs will be opened. If I do hear something I will reach back out to you and let you know.
Thank you for being a member of Global Services.
Sincerely,”
Here’s the less than helpful response I received:
”Dear Mr. tcdtcd,
Thank you for your email. I will forward your comments to our senior management team as they have not yet advised us when any additional United Clubs will be opened. If I do hear something I will reach back out to you and let you know.
Thank you for being a member of Global Services.
Sincerely,”
May 4, 2021, 10:14 am
#1460
Join Date: May 2021
Location: KDSM, KFOD
Programs: UA GS, AA Platinum, Marriott Ambassador, Hilton Silver
Posts: 93
Welcome to FT!
I've never been cut off at a UC and I can assure you that I average more than a drink every 30 minutes and that my gross through-put is often more than two in a UC sitting. Barring something obvious about your demeanor (I have absolutely seen people cut off in the lounge before) hard to say what prompted that employee to say no mas. Is this Moet scarcity sensitivity? Did you not tip the guy/gal?
I've never been cut off at a UC and I can assure you that I average more than a drink every 30 minutes and that my gross through-put is often more than two in a UC sitting. Barring something obvious about your demeanor (I have absolutely seen people cut off in the lounge before) hard to say what prompted that employee to say no mas. Is this Moet scarcity sensitivity? Did you not tip the guy/gal?
The bartender has been there for years. I don't remember his name because I usually do not connect through IAH. My demeanor every once in a while gets me vomit bags filled with Glenfarclas from the pursrers who recognize me. I love to give the cabin crews starbucks gift cards so I know a few by name after all these years. Am I so nonobservant that I never noticed comp items being entered? It's like buying a new pick up and noticing every similar truck on the road you never used pay attention to.
I will be back to IAH next week. I will be on my way home so I will see if I can have more than 3. I have 3.5 hours there.
May 4, 2021, 10:23 am
#1461
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
Early afternoon. Tipped $5 for the Moet. Big party of loud Golfing buddies downing coors light over by the non airside seats. I've never noticed comp items entered in the tablets because I am always too busy looking in my wallet for a cash tip. Almost always in a black sport coat or similar. Quite and to ourselves. It came off as if I was being talked down to. Maybe its because I'm younger and order cutty neat so I can add my own water and not the city tap from the gun. The next day post birthday celebration on our way home we probably looked terrible but had no problem in the air or in multiple clubs thoroughly enjoying ourselves. My first thought was some sort of nanny state cost cutting considering I haven't paid a dime for UC for over a year and still have many months left in my current membership.
Started settling for requesting a splash of soda / no ice, which seems to avoid triggering whatever complex some have. I speculate it might be that they get more problem drinkers who order 'straight up', and they just want none of that.
edit add: when you mention 'comp items' it sounds like you're referring to the premium drinks they comp for polaris passengers, is that right?
May 4, 2021, 10:30 am
#1462
Join Date: Nov 2010
Location: IAH & CMH
Programs: UA GS, UA MM, Marriott Ambassador, Hilton Diamond, Uber Platinum :)
Posts: 773
Was at ORD B6 lounge yesterday between 1 and 2pm. Must be a big bank of departures between 1:30 and 2pm because it was packed at 1pm and quiet by the time I left.
3 bartenders were working behind the bar… standard food items, and a CIBO style roast beef & cheese brown bread sandwich sealed in plastic - not seen those before but ORD isn’t my home club. (Sorry no pic). Bean & cheese burritos, pre packaged salads, celery & carrots, ramen, and chips all on offer…
do wish they’d put bigger cups out next to the soda machine than the standard United blue cocktail cups…
3 bartenders were working behind the bar… standard food items, and a CIBO style roast beef & cheese brown bread sandwich sealed in plastic - not seen those before but ORD isn’t my home club. (Sorry no pic). Bean & cheese burritos, pre packaged salads, celery & carrots, ramen, and chips all on offer…
do wish they’d put bigger cups out next to the soda machine than the standard United blue cocktail cups…
May 4, 2021, 10:31 am
#1463
Join Date: May 2021
Location: KDSM, KFOD
Programs: UA GS, AA Platinum, Marriott Ambassador, Hilton Silver
Posts: 93
fumje : when you mention 'comp items' it sounds like you're referring to the premium drinks they comp for polaris passengers, is that right?[/QUOTE]
No. I am talking about the complimentary alcohol and the soft drinks from the gun. It feels like service is slower now that I have noticed this. A sparkling water no ice even gets tapped into the tablets. If this is new, are they collecting data for more cuts?
No. I am talking about the complimentary alcohol and the soft drinks from the gun. It feels like service is slower now that I have noticed this. A sparkling water no ice even gets tapped into the tablets. If this is new, are they collecting data for more cuts?
Last edited by Airbus_Retard; May 4, 2021 at 10:34 am Reason: I'm a newbie...deleted too much with the quote.
May 4, 2021, 10:32 am
#1464
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
May 4, 2021, 10:36 am
#1465
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
I would sort of guess it's more about trying to square inventory with passenger consumption, i.e. to make sure bartenders aren't lifting bottles, but that doesn't quite fit with the sparkling water being input. Still, I'm not sure how they would match the order to a passenger with no table numbers.
May 4, 2021, 11:49 am
#1466
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,167
Now that you mention it I think I remember seeing house drinks tapped in.
I would sort of guess it's more about trying to square inventory with passenger consumption, i.e. to make sure bartenders aren't lifting bottles, but that doesn't quite fit with the sparkling water being input. Still, I'm not sure how they would match the order to a passenger with no table numbers.
I would sort of guess it's more about trying to square inventory with passenger consumption, i.e. to make sure bartenders aren't lifting bottles, but that doesn't quite fit with the sparkling water being input. Still, I'm not sure how they would match the order to a passenger with no table numbers.
May 4, 2021, 12:01 pm
#1467
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,470
Probably more overall consumption / time of day trends than individual consumption... But also just because you can't see a table number doesn't mean they aren't there -- but in the context of a UC that really only works for seating at/in the immediate vicinity of the bar. But if someone is lifting bottles that trend would be easy to spot from overall consumption even if phantom transactions were logged to try to cover it (Hmm... on Wednesdays when Joe works consumption is up 300% over Wednesdays when John works...let's go to the CCTV)
May 4, 2021, 10:28 pm
#1468
Join Date: Jun 2019
Location: IAH
Programs: UA1K, AS Gold 75K, HH Diamond, MR Titanium LT Gold, IHG Platinum, HZ PC, CLEAR
Posts: 341
Most UC and all Polaris lounges are meeting Scott Kirby's goal of zero emissions.
In the last five days I have been to two Centurion, two American, three Delta, one Alaska and one United lounge.
UC have the smallest percentage of lounges open of all these competitors.
Zero UC have day beds or showers, so they can only try to compete on alcohol and food.
In the last five days I have been to two Centurion, two American, three Delta, one Alaska and one United lounge.
UC have the smallest percentage of lounges open of all these competitors.
Zero UC have day beds or showers, so they can only try to compete on alcohol and food.
May 4, 2021, 10:41 pm
#1469
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
You are correct for the personal UC card. But the business UC clab card still earns 1.5 miles per dollar. Hopefully the following link is not targetted as I was logged on to the UA site when getting it.
https://www.theexplorercard.com/busi...ate=2021-04-08
https://www.theexplorercard.com/busi...ate=2021-04-08
May 4, 2021, 11:47 pm
#1470
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,528