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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old May 6, 2021, 6:35 pm
  #1516  
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,168
Originally Posted by Kacee
While this is partly true, I think that route (i.e., nonstops) remains perhaps the key determining factor in selecting carriers, which is why we have many posters here who are continuing to fly UA despite their complaints about an uncompetitive soft product.
I think it depends on origin market and level of tie in. For example, growing up in Southern California and flying maybe one RT a quarter the idea of airline allegiance was foreign -- you just picked whomever had the best cost and/or schedule out of LAX. I think regardless of market the infrequent traveler feels less loyalty to a specific airline and why would/should they? On the other hand someone like me is so invested in the UA system (UC memberships, kickbacks in the form of free baggage/E+/upgrades) that while CLE-LAX nonstop on NK (or is it F9...) might make more sense on paper from both cost and time perspectives but I would never even consider it.

(My 6'7" father, on the other hand who is still LAX based and flies far less frequently, was lured in to try that once before I had a chance to warn him...and he hasn't come back to visit me since then)
lincolnjkc is offline  
Old May 7, 2021, 8:36 am
  #1517  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,054
As a reflection of the lounge experience on UA I'm currently sitting at one of the restaurants/bars at EWR because even at 10:30AM, the lounge is untenable and pretty unenjoyable. The thing UA doesn't appreciate is that lounges are honestly an important input to my business travel math. I'll probably spend something like 250-300 hours in an airport this year, waiting. If I can do that a little more comfortably on a different airline I will absolutely prioritize that.

I did get a response from the GS desk for my up-thread note about being turned away from ORD B6 a week ago. They just said "sorry, we're opening these 6 lounges by the end of June and a bunch of others but we don't know which ones yet". They actually made the point that they received that information "late last night". So dumb.
SPN Lifer, narvik and Warriorconcept like this.
LIH is offline  
Old May 7, 2021, 10:54 am
  #1518  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Originally Posted by LIH
The thing UA doesn't appreciate is that lounges are honestly an important input to my business travel math. I'll probably spend something like 250-300 hours in an airport this year, waiting. If I can do that a little more comfortably on a different airline I will absolutely prioritize that.
To be fair, they probably don't appreciate your pain as you are probably in the 1% of fliers flying that much.
SPN Lifer likes this.
HNLbasedFlyer is offline  
Old May 7, 2021, 1:47 pm
  #1519  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Originally Posted by ctownflyer
Chase has free cards that do this.
$450 the second year and subsequent years if you’re not a churner! But then from your blog no one pays any fees :-)
SPN Lifer likes this.
Flying Machine is offline  
Old May 7, 2021, 2:56 pm
  #1520  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
Originally Posted by Flying Machine
$450 the second year and subsequent years if you’re not a churner! But then from your blog no one pays any fees :-)
1.5ppd and $0/year with CFU/CIU. Just need someone in your household to have a $95/year CSP/CIP to transfer to United.
ctownflyer is offline  
Old May 7, 2021, 3:06 pm
  #1521  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Originally Posted by ctownflyer
1.5ppd and $0/year with CFU/CIU. Just need someone in your household to have a $95/year CSP/CIP to transfer to United.
Can you translate those acronyms please? I only have two credit cards in my wallet, so I’m not that well-versed. Thanks
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Flying Machine is offline  
Old May 7, 2021, 3:22 pm
  #1522  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,061
CFU = Chase Freedom Unlimited
CIU = Chase Ink Unlimited
CSP = Chase Sapphire Preferred
CIP = Chase Ink Preferred
Flying Machine likes this.
SPN Lifer is offline  
Old May 7, 2021, 4:20 pm
  #1523  
FlyerTalk Evangelist
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Originally Posted by Flying Machine
Can you translate those acronyms please? I only have two credit cards in my wallet, so I’m not that well-versed. Thanks
"Arrrr...defenseless in the credit card arena, are we? Prepare to be PC'd!"*

Back on topic, it's not like Mr. Dorow and UA didn't know this day was coming (i.e. the re-opening of the UCs and, hopefully, the Polaris Lounges). It is simply sad^2 that they a) didn't plan ahead and b) didn't plan ahead.

David

*: PC = Product Changed
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DELee is offline  
Old May 7, 2021, 4:24 pm
  #1524  
 
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
Originally Posted by DELee
It is simply sad^2 that they a) didn't plan ahead and b) didn't plan ahead.
And that’s not by accident!
Artpen100 is offline  
Old May 10, 2021, 5:07 am
  #1525  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,506
EWR UC 6-730 am May 10
Plenty of seating available. Oatmeal, muffins, fruit, cereal, hard-boiled eggs, Jimmy Dean breakfast sandwiches. Not terrible.
cesco.g and Flying Machine like this.
st530 is offline  
Old May 10, 2021, 6:21 am
  #1526  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
UA: Going for not terrible!
SS255, DJ_Iceman, lincolnjkc and 2 others like this.
ctownflyer is offline  
Old May 10, 2021, 6:50 am
  #1527  
A FlyerTalk Posting Legend
 
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Originally Posted by ctownflyer
UA: Going for not terrible!
"Our surveys confirm that we are meeting our goal of not being terrible almost 50% of the time."
TerryK, SS255, EWR764 and 7 others like this.
Kacee is offline  
Old May 10, 2021, 10:39 pm
  #1528  
 
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,150
The roast beef cheddar sandwiches / garden pasta salad / house salad / assorted new snacks are less terrible than the last incarnation of UC food
cesco.g and uanj like this.
unitedbusiness is offline  
Old May 10, 2021, 11:36 pm
  #1529  
 
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,893
Originally Posted by unitedbusiness
The roast beef cheddar sandwiches / garden pasta salad / house salad / assorted new snacks are less terrible than the last incarnation of UC food
This thread seems to be a blood sport of picking on UA about the lounges and Polaris. But I agree with unitedbusiness, the United Club offerings right now are not worse than before and in some ways are almost better. Given the crowding it sounds like United has missed calibrating lounge visits to pax flying or have just gone cheap.

Still miss Polaris lounges, I appreciate them much more since they are closed. And the meals on board in no way make up for the Polaris lounges being closed.
Flying Machine likes this.
uanj is offline  
Old May 10, 2021, 11:48 pm
  #1530  
FlyerTalk Evangelist
 
Join Date: Oct 1999
Posts: 11,468
Originally Posted by uanj
Still miss Polaris lounges, I appreciate them much more since they are closed. And the meals on board in no way make up for the Polaris lounges being closed.
Indeed; but the PLs made up for the inflight catering!
cesco.g is offline  



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