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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Apr 12, 2021, 6:09 pm
  #1276  
 
Join Date: Sep 2016
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I wonder what are the odds that any PL opens in early 2022. Work is allowing me to fly TK out of the country in January but being based in LA, it's a toss-up between whether *A will open or PL, or none at all. Also taking a family member with me so I'd be open for routing through another UA hub too if a PL is open there by then.

Also on the note of *A, is there any dedicated forum or thread for the *A lounges? Not sure where to inquire or check out what's the status of those lounges.
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Old Apr 12, 2021, 6:18 pm
  #1277  
 
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Originally Posted by seanp7
Yeah that's the 'travel bubble' concept like Aus/NZ and Aus/Singapore are looking at. Virtually no chance for the US, even at good vaccination %'s. US-Brazil flights have been operating all pandemic, and still are.
While I wasn't thinking about a Travel Bubble specifically, I guess that works as well.

Another thought: Even though the USA is the epicenter of the world for the bugger, it is also a frontrunner in getting it's people vaccinated. Without doing much research, it appears that the US has more people vaccinated than any other country (pure head count, not a percent of population). Crunching some basic numbers, if the current trend continues, we could be 50% fully vaccinated by Mid-July and closer to 75% by the end of September. It is possible, possible, that we could redeem ourselves to the point that other countries will welcome us.

Keeping this Polaris Lounge related, more countries welcoming us means more international travel, which creates a better case for reopening a Polaris Lounge or two.
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Old Apr 12, 2021, 6:25 pm
  #1278  
 
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Originally Posted by seanp7
I don't see the PL's opening in 2021 at all.
I guess since noone knows, I'll take a slightly contrarian view. I see things rapidly evolving over the summer and things morphing into a UK like situation. Currently testing/quarantine are required, but as things improve, I can see waivers for those who show proof of vaccination or a positive antibody test. This will cause an uptick in traffic which hopefully will put a little pressure on the airlines serving those markets to up their game. Who knows?
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Old Apr 12, 2021, 6:26 pm
  #1279  
 
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International business pax... Not to nitpick but it helps you remember how Mexico & Canada get you in, being marketed as Business Class.[/QUOTE]

Yeah I knew that. I’ll edit it. Thanks
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Old Apr 12, 2021, 6:45 pm
  #1280  
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Originally Posted by flyingrohit
... Also on the note of *A, is there any dedicated forum or thread for the *A lounges? Not sure where to inquire or check out what's the status of those lounges.
Star Alliance - FT Forum
There are various threads on the individual *A lounges including a dated LAX - TBIT Star Alliance Lounges open now ?

For general information, use *A Lounge Finder
Last edited by WineCountryUA; Apr 12, 2021 at 7:07 pm
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Old Apr 12, 2021, 6:59 pm
  #1281  
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Originally Posted by flyingrohit
I wonder what are the odds that any PL opens in early 2022. Work is allowing me to fly TK out of the country in January but being based in LA, it's a toss-up between whether *A will open or PL, or none at all. Also taking a family member with me so I'd be open for routing through another UA hub too if a PL is open there by then.

Also on the note of *A, is there any dedicated forum or thread for the *A lounges? Not sure where to inquire or check out what's the status of those lounges.
Originally Posted by WineCountryUA
Star Alliance - FT Forum
There are various threads on the individual *A lounges including a dated LAX - TBIT Star Alliance Lounges open now ?
Star Alliance's lounge finder site shows LAX closed (it is closed).

https://www.staralliance.com/en/loun...s%20Angeles%20

Other lounges can be queried. I'm unsure how timely they do updates, but on LAX specifically I'll be a bit surprised if they re-open soon. January 2022 is hard to guess about.
Last edited by WineCountryUA; Apr 12, 2021 at 7:12 pm Reason: fixed url link
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Old Apr 13, 2021, 12:28 am
  #1282  
 
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Originally Posted by fumje
Star Alliance's lounge finder site shows LAX closed (it is closed).

https://www.staralliance.com/en/loun...s%20Angeles%20

Other lounges can be queried. I'm unsure how timely they do updates, but on LAX specifically I'll be a bit surprised if they re-open soon. January 2022 is hard to guess about.
Yeah the *A lounge will definitely be closed currently, and I don't anticipate it will open until Fall/Winter at a minimum but I'll keep monitoring the thread thanks for that.

Originally Posted by WineCountryUA
Star Alliance - FT Forum
There are various threads on the individual *A lounges including a dated LAX - TBIT Star Alliance Lounges open now ?

For general information, use *A Lounge Finder
Thanks for the link to the forum and thread will keep monitoring these. Hopefully either the *A lounge or a PL opens somewhere by then.
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Old Apr 13, 2021, 12:04 pm
  #1283  
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Originally Posted by RobOnLI
Sad to see all the boom lifts parked in front of the ORD Polaris Lounge entrance. Looks like their semi-permanent storage spot as it looked like they hadn't been used in a while.

-RM
Boom lifts are moved.

I spoke briefly with the nice chap standing out front. I did not find out why he or the lady were standing there, but he said they are watching international flight counts (or maybe passenger counts) and targeting or hoping re-open in fall.
RobOnLI and rittenhousesq like this.
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Old Apr 13, 2021, 1:07 pm
  #1284  
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Originally Posted by fumje
...he said they are watching international flight counts (or maybe passenger counts) and targeting or hoping re-open in fall.
They can't pull that data from SHARES?
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Old Apr 13, 2021, 1:54 pm
  #1285  
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Originally Posted by fumje
I spoke briefly with the nice chap standing out front. I did not find out why he or the lady were standing there, but he said they are watching international flight counts (or maybe passenger counts) and targeting or hoping re-open in fall.
Originally Posted by bocastephen
They can't pull that data from SHARES?
"My good man, pray tell, what is today's count and will the Polaris Lounge be reopened?"

"One, two....hmm, nope. Not yet."

David
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Old Apr 13, 2021, 2:45 pm
  #1286  
 
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Originally Posted by fumje
Boom lifts are moved.
I spoke briefly with the nice chap standing out front. I did not find out why he or the lady were standing there, but he said they are watching international flight counts (or maybe passenger counts) and targeting or hoping re-open in fall.
Thats promising, did they say anything about the PL lounges being opened on a per airport basis or all PL lounges at the same time. Hopefully they are also considering non-UA lounge users in their count. I know most of the other guys are at T5 (I think??) but like some of UA's JV partners like ANA or LH which I believe depart from the UA terminal
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Old Apr 13, 2021, 7:09 pm
  #1287  
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Originally Posted by fumje
I did not find out why he or the lady were standing there, but he said they are watching international flight counts (or maybe passenger counts) and targeting or hoping re-open in fall.
Originally Posted by bocastephen
They can't pull that data from SHARES?
Re-read fumje 's quote. I also read it the way you did at first but the second time I got it. They were standing there (who knows why because fumje said he didn't find out). And in response to the question about whether the PL will open the person opined that "they" (the bean counters) are watching international flight counts...not sitting there counting passengers as they walk by. AKA, when the bookings go up and demands warrants it then the PL will open.

Also tells me forget about the summer - it's a lost cause.

-RM
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Old Apr 14, 2021, 8:25 am
  #1288  
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Originally Posted by bocastephen
They can't pull that data from SHARES?
Originally Posted by RobOnLI
Re-read fumje 's quote. I also read it the way you did at first but the second time I got it. They were standing there (who knows why because fumje said he didn't find out). And in response to the question about whether the PL will open the person opined that "they" (the bean counters) are watching international flight counts...not sitting there counting passengers as they walk by. AKA, when the bookings go up and demands warrants it then the PL will open.

Also tells me forget about the summer - it's a lost cause.

-RM
Thanks, yeah sorry I wrote that quickly and maybe it came across a bit goofy. They are looking at the flight counts over time, and the trends (key word I did not mention) are that they'll meet their threshold in the fall. But we all know everything can turn around again, so that's obviously not a promise. Implicit in that — indeed seems like no hope for summer open.

Originally Posted by flyingrohit
Thats promising, did they say anything about the PL lounges being opened on a per airport basis or all PL lounges at the same time. Hopefully they are also considering non-UA lounge users in their count. I know most of the other guys are at T5 (I think??) but like some of UA's JV partners like ANA or LH which I believe depart from the UA terminal
Sounded like this was ORD specific, so I would guess all the other hubs are doing their own tallies and soft targets. LH and NH do both use T1, so hopefully they include those. From my anecdotal observation, before the pandemic they definitely had a lot of those passengers visit the lounge.
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Old Apr 14, 2021, 12:28 pm
  #1289  
 
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Very generally, I would guess that West Coast PL lounges will open when demand to Asia/Oceania picks up significantly, while the others are probably more dependent on flights to Europe. Definitely promising that they're saying ORD is on track for fall, although that also makes me think the chances for the SFO lounge opening before next spring are infinitesimal
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Old Apr 14, 2021, 2:04 pm
  #1290  
 
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Originally Posted by zymm
Very generally, I would guess that West Coast PL lounges will open when demand to Asia/Oceania picks up significantly, while the others are probably more dependent on flights to Europe. Definitely promising that they're saying ORD is on track for fall, although that also makes me think the chances for the SFO lounge opening before next spring are infinitesimal
IAH is a little harder to figure. Pre-pandemic UA had 12 Polaris-marketed flights out of IAH: two to Asia/Oceana (NRT, SYD), five to Europe (2x LHR, FRA, MUC, AMS), and five to South America (GIG, EZE, GRU, SCL and LIM). As far as I know, FRA/AMS and all the South America flights are flying but with limited frequency and mostly dismal C loads. The rest have not resumed. A few months ago I thought the South America flights alone could justify re-opening but that's clearly not the case, so it's anyone's guess which mix of flights and loads (including *A partner flights on LH, BR, CA, TK, NZ, NH and SQ -- only LH, BR, TK and NH have partially resumed) will justify the re-opening.
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