Upgrade still waitlisted even though R (now PZ) class is available {Archive}
Nov 12, 2014, 2:37 pm
#721
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I'm curious why you think that.
Many, many posts here have illustrated how a failure to "fix" it results in revenues for UA.
You're a 1KMM. What of the last several years of history with UA management practices gives you the belief that this isn't a case of UA maximizing revenues?
Many, many posts here have illustrated how a failure to "fix" it results in revenues for UA.
You're a 1KMM. What of the last several years of history with UA management practices gives you the belief that this isn't a case of UA maximizing revenues?
It's a defect. UAInsider (Shannon) admitted that post-merger, and as others mentioned, a carryover from CO days.
This is convenient to them to just let it slide as is...
Last edited by dmodemd; Nov 12, 2014 at 2:42 pm
Nov 12, 2014, 2:49 pm
#722
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It's a defect. UAInsider (Shannon) admitted that post-merger, and as others mentioned, a carryover from CO days.
Fixes to defects are prioritized. Cost/benefit analysis (which may involve the reasons you cite) would lead them to conclude this is very low priority which certainly could approach or reach no priority.
Fixes to defects are prioritized. Cost/benefit analysis (which may involve the reasons you cite) would lead them to conclude this is very low priority which certainly could approach or reach no priority.
I don't see how this bug increases revenue for UA. R opens and is taken. The issue is whether it's taken according to the waitlist or by queue jumpers. The outcome is revenue neutral to UA.
Moreover, R does not need to be open for UA to sell upgrades. That's been documented many, many times by pax who have been offered buy-ups with waitlisted instruments and R0.
Nov 14, 2014, 12:01 pm
#724
Join Date: Dec 2005
Location: Kirkland, WA
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In the least they can increase the frequency of sweep checks for R>0, it really cannot be very processing intensive!
I think I saw earlier that this sweep is currently only done once every 24 hours. Inventory management could release space at various times and that is the sync problem, so just increase the sweep frequency, at least between T-96 to T-24.
Nov 14, 2014, 12:08 pm
#725
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Nov 14, 2014, 1:23 pm
#726
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Exactly. Perhaps the "fix" that's been proposed is already in existence, and there's some sort of bug or other issue stalling it on one record (which is an issue with EUA/CPU as well).
Nov 14, 2014, 2:19 pm
#727
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Agree, there could be some hangup in the clearing process that makes it unable to continue. Would hope it would send error to support and it can be manually cleared but again that may be part of the needed fix.
Nov 14, 2014, 2:37 pm
#728
Join Date: Oct 2012
Posts: 638
A while back I applied two RPUs on one segment of one PNR that has two passengers. Got waitlisted. I now see that the segment is R1. What does UA do in this case? Hold the waitlist until the flight goes R2 and then upgrade my reservation? Or, will UA upgrade someone lower on the list who flies alone?
Nov 14, 2014, 2:40 pm
#729
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A while back I applied two RPUs on one segment of one PNR that has two passengers. Got waitlisted. I now see that the segment is R1. What does UA do in this case? Hold the waitlist until the flight goes R2 and then upgrade my reservation? Or, will UA upgrade someone lower on the list who flies alone?
Last edited by FlyinHawaiian; Nov 15, 2014 at 4:36 am Reason: merge
Nov 14, 2014, 2:47 pm
#730
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and furthermore, anyone who applies an instrument to the flight, who are not on the waitlist, will be upgraded immediately upon request.
OP, the only way to circumvent your situation is to split the PNR and request 1 of the 2 pax be upgraded into the open R1 space. or await R2, and if your UP doesn't clear, call it in and have them jam it through.
epic good system
OP, the only way to circumvent your situation is to split the PNR and request 1 of the 2 pax be upgraded into the open R1 space. or await R2, and if your UP doesn't clear, call it in and have them jam it through.
epic good system
Nov 14, 2014, 3:56 pm
#731
Join Date: Nov 2008
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UA 944 on 11/15 ORD-FRA
This morning showed R3. My IAH-ORD waitlist clear this morning but ORD-FRA did not. I called and they cleared it without any problem,
This morning showed R3. My IAH-ORD waitlist clear this morning but ORD-FRA did not. I called and they cleared it without any problem,
Nov 14, 2014, 6:04 pm
#732
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called today after J9 became J0 over the last 2 days and my UG still showed waitlisted. Well, I was apparently never on the UG list 
o.k., so I SDC to escape the problem and get an R seat within 24 hours then I call 2 hours later to the the next segment within 24 hours and the last segment (TATL) clears by itself ... checked @ 5.00 p.m. and R=0 then I leave work and when I get home I see a 5.05 pm Email telling me my upgrade is confirmed.
What a messed up system ... UA must fix this
o.k., so I SDC to escape the problem and get an R seat within 24 hours then I call 2 hours later to the the next segment within 24 hours and the last segment (TATL) clears by itself ... checked @ 5.00 p.m. and R=0 then I leave work and when I get home I see a 5.05 pm Email telling me my upgrade is confirmed.
What a messed up system ... UA must fix this
Last edited by FlyinHawaiian; Nov 15, 2014 at 4:36 am Reason: profanity removed
Nov 14, 2014, 6:47 pm
#733
Join Date: Oct 2012
Posts: 638
and furthermore, anyone who applies an instrument to the flight, who are not on the waitlist, will be upgraded immediately upon request.
OP, the only way to circumvent your situation is to split the PNR and request 1 of the 2 pax be upgraded into the open R1 space. or await R2, and if your UP doesn't clear, call it in and have them jam it through.
epic good system
OP, the only way to circumvent your situation is to split the PNR and request 1 of the 2 pax be upgraded into the open R1 space. or await R2, and if your UP doesn't clear, call it in and have them jam it through.
epic good system
Nov 14, 2014, 10:40 pm
#734
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Nov 14, 2014, 11:56 pm
#735
Join Date: Jun 2007
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Happened Thursday SFO-TPE on a date change: website showing R2, but 1K cust svc said they were seeing R0, so no upgrade. Called back ten minutes later and bingo: upgraded, my last one for the year. I wonder how many 1Ks have GPUs who don't realize what's really involved to make these things happen.