Upgrade still waitlisted even though R (now PZ) class is available {Archive}
I am waitlisted for an upgrade on an international flight using a GPU and expertflyer shows R class availability.
I thought R class availability happens only once the waitlist is empty. Why don't I get upgraded? I can get a confirmed upgrade if I buy the upgrade using miles and cash on a cheap fare, but not using a GPU on my B fare. Is this a mistake or some new rule I am not aware of? |
Upgrade still waitlisted even though R (now PZ) class is available {Archive}
Originally Posted by DUflyer
(Post 19104233)
I am waitlisted for an upgrade on an international flight using a GPU and expertflyer shows R class availability.
I thought R class availability happens only once the waitlist is empty. Why don't I get upgraded? I can get a confirmed upgrade if I buy the upgrade using miles and cash on a cheap fare, but not using a GPU on my B fare. Is this a mistake or some new rule I am not aware of? 1) Wait a bit to see if an upgrade "sweep" happens to clear the upgrade. This will in all likelihood screw up your ticket and require you to waste 25 minutes with a call to reservations. 2) Waste 25 minutes now, and call to get the upgrade cleared. I say "waste", not because it's a waste of times in the situation (an upgrade is worth 25 minutes), but it's definitely a waste when compared to a competent airline with IT that actually works. |
Originally Posted by murphyUA
(Post 19104254)
You can either:
1) Wait a bit to see if an upgrade "sweep" happens to clear the upgrade. This will in all likelihood screw up your ticket and require you to waste 25 minutes with a call to reservations. 2) Waste 25 minutes now, and call to get the upgrade cleared. I say "waste", not because it's a waste of times in the situation (an upgrade is worth 25 minutes), but it's definitely a waste when compared to a competent airline with IT that actually works. |
Originally Posted by DUflyer
(Post 19104262)
Well, the R bucket opened up a few times already in the past two weeks and I called twice already to get the upgrade cleared. Both times they said they cannot do anything. Aparently there are quite a few people ahead of me on the waitlist. Must be all GS or 1K in Y class (if such a thing exists). I'm sure they won't be happy either if someone without status can get their upgrade on a cheap ticket.
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Originally Posted by murphyUA
(Post 19104268)
If they won't do it...tell them to cancel the upgrade request and redeposit the GPU. Then re-applying it with R available should clear it right away.
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Originally Posted by DUflyer
(Post 19104421)
That worked, thanks!
This is a ridiculous way for an airline to do business. :td: |
Originally Posted by Beerman92
(Post 19104430)
I'm glad your upgrade cleared. ^
This is a ridiculous way for an airline to do business. :td: |
Originally Posted by murphyUA
(Post 19104254)
I say "waste", not because it's a waste of times in the situation (an upgrade is worth 25 minutes), but it's definitely a waste when compared to a competent airline with IT that actually works. |
Originally Posted by Beerman92
(Post 19104430)
This is a ridiculous way for an airline to do business. :td:
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Originally Posted by chinatraderjmr
(Post 19104484)
But GREAT business for EFlyer. This merger was a like winning the lottery for that company.
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Upgrade still waitlisted even though R class is available
Did R availability show on the united website or just EF? Did you reapply on the same phone call or call back?
thanks! |
Originally Posted by dahaberm
(Post 19105196)
Did R availability show on the united website or just EF? Did you reapply on the same phone call or call back?
thanks! |
Originally Posted by DUflyer
(Post 19104262)
Well, the R bucket opened up a few times already in the past two weeks and I called twice already to get the upgrade cleared. Both times they said they cannot do anything. Aparently there are quite a few people ahead of me on the waitlist. Must be all GS or 1K in Y class (if such a thing exists). I'm sure they won't be happy either if someone without status can get their upgrade on a cheap ticket.
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Originally Posted by timbre
(Post 19105393)
It just seemed odd that EF went from R3 to R0 after mine got confirmed.
Not so strange. Two other FT's or EF's doing the same thing. If UA would put in half the effort to fix this than we do to work around, it would have been solved a long time ago. |
Originally Posted by chinatraderjmr
(Post 19104484)
But GREAT business for EFlyer. This merger was a like winning the lottery for that company.
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