Upgrade still waitlisted even though R (now PZ) class is available {Archive}
Dec 28, 2014, 11:36 am
#811
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Just to update everybody.
As of today 12/28/2014. Best way to clear an upgrade using RPU/GPU`s is to make the reservation on flights that have confirmed R space available. Therefore they will clear instantly at booking.
For waitlisted flights, you will have to look for R space segment by segment like an eagle, (I would do it twice per day), and once it becomes available CALL IN!!!!!! and have the agent force the upgrade. THE SYSTEM WILL NOT UPGRADE YOU AUTOMATICALLY (at least not fast enough, and that lag in time many times is enough for others to be upgraded and take away your seat trough other means (Money+Miles* or straight up purchasing a a seat in first,etc).
I was waitlisted for an RPU upgrade on a DFW-DEN flight on Jan 8. This morning as I was doing my morning R Space check on that segment I saw that it had R space available, and as expected :/.... I was still waitlisted for my RPU upgrade.
So I called it, told them I had an RPU and wanted the seat.. and the agent sounded so surprised, She was like ooh wow! I wonder why it did not clear, Good eye sir!. I was like.. man, if she only knew.
So long story short.
For waitlisted upgrades, Look for R space diligently and once you find space, Call in and get it while it last!
Wating till t-24 or so its a whole lottery in it of itself :S
The struggle is real! thats all im going to say..
As of today 12/28/2014. Best way to clear an upgrade using RPU/GPU`s is to make the reservation on flights that have confirmed R space available. Therefore they will clear instantly at booking.
For waitlisted flights, you will have to look for R space segment by segment like an eagle, (I would do it twice per day), and once it becomes available CALL IN!!!!!! and have the agent force the upgrade. THE SYSTEM WILL NOT UPGRADE YOU AUTOMATICALLY (at least not fast enough, and that lag in time many times is enough for others to be upgraded and take away your seat trough other means (Money+Miles* or straight up purchasing a a seat in first,etc).
I was waitlisted for an RPU upgrade on a DFW-DEN flight on Jan 8. This morning as I was doing my morning R Space check on that segment I saw that it had R space available, and as expected :/.... I was still waitlisted for my RPU upgrade.
So I called it, told them I had an RPU and wanted the seat.. and the agent sounded so surprised, She was like ooh wow! I wonder why it did not clear, Good eye sir!. I was like.. man, if she only knew.
So long story short.
For waitlisted upgrades, Look for R space diligently and once you find space, Call in and get it while it last!
Wating till t-24 or so its a whole lottery in it of itself :S
The struggle is real! thats all im going to say..
Dec 28, 2014, 12:02 pm
#812
Join Date: Sep 2013
Programs: UA, AA; British Avios
Posts: 77
Old news posted many times, even in this thread. Is a glitch that needs to be fixed, you may not be #1 on the list and could be taking an upgrade away from someone higher on the list than you. Agent should see where you are on the list and if you are not number one they should say Thank you for letting us know, we will process the list in order until R runs out again.
otherwise what else can I enjoy as a lonely silver? flying out of SFO. :S
Dec 28, 2014, 1:26 pm
#813
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Location: Ewa Beach, Hawaii
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Dec 28, 2014, 3:41 pm
#814
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Join Date: Apr 2013
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UA has been aware of this issue for years. They don't care.
Instrument upgrades clear off the waitlist all the time. In many instances, you will never see R open. Don't let this thread give you a misimpression - open R with an instrument waitlisted is by far the exception.
Instrument upgrades clear off the waitlist all the time. In many instances, you will never see R open. Don't let this thread give you a misimpression - open R with an instrument waitlisted is by far the exception.
Last edited by Kacee; Dec 28, 2014 at 3:55 pm
Dec 28, 2014, 3:56 pm
#815
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Dec 28, 2014, 4:22 pm
#816
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Dec 28, 2014, 5:01 pm
#817
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Join Date: Aug 2002
Location: Bay Area, CA
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I wouldn't go so far as to say they don't care, rather they really don't know what the heck they're doing. They probably have no clue how to fix half these things on these ancient systems.
Dec 28, 2014, 5:21 pm
#818
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Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,694
UA Insider said the phone number recognition would be fixed (i.e. a way to get off the blacklist and back to working) a year ago. And yet, here we are on the eve of 2015, without it.
Dec 29, 2014, 8:52 am
#819
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,928
Upgrade was waitlisted for MEX-IAD in mid-January with RPU. Checked this morning and R=1 so called. Agent was confused as to why upgrade didn't clear but she called for some help and confirmed upgrade for me. Would be so nice if we didn't have to check all flights with waitlisted upgrades every day!
Dec 29, 2014, 9:59 am
#820
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Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Upgrade was waitlisted for MEX-IAD in mid-January with RPU. Checked this morning and R=1 so called. Agent was confused as to why upgrade didn't clear but she called for some help and confirmed upgrade for me. Would be so nice if we didn't have to check all flights with waitlisted upgrades every day!
Last edited by goalie; Dec 29, 2014 at 11:10 am Reason: removed response to deleted post and trolling PMCO comment
Dec 29, 2014, 1:39 pm
#821
Join Date: Dec 1999
Location: NorCal - 1K 2MM
Posts: 2,089
I think the only explanation for this is that COdbaUA is hiring lots of inexperienced agents, paying them poorly, and seeing a high turnover rate as a result. As you say, otherwise it's difficult to see why every agent doesn't encounter this numerous times.
Dec 29, 2014, 1:50 pm
#822
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Either that, or the CO fear culture prevents them from acknowledging any negative about the company, even if obviously true, so the easiest thing to do is to play dumb.
Dec 29, 2014, 2:12 pm
#823
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
I'm, not -- there are many thousands of agents , and if every active poster in this forum had done this a handful of times, only a some percentage of the agents would have had this request and even adding in the non-member readers -- we are still likely in low percentages. And add in a likely level of turnover ....... We sometime over estimate the size of our community.
Dec 29, 2014, 3:58 pm
#824
Join Date: Dec 2005
Location: Kirkland, WA
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Jan 1, 2015, 9:39 am
#825
Join Date: Nov 2009
Location: LAX
Programs: AA(EXP)UA(1K/1MM) Marriott(PP,LifeTime Plat) Hertz(5*)
Posts: 449
UA has been aware of this issue for years. They don't care.
Instrument upgrades clear off the waitlist all the time. In many instances, you will never see R open. Don't let this thread give you a misimpression - open R with an instrument waitlisted is by far the exception.
Instrument upgrades clear off the waitlist all the time. In many instances, you will never see R open. Don't let this thread give you a misimpression - open R with an instrument waitlisted is by far the exception.
The best grab was LAX->LHR in Jan. I was online looking at the upgrades window right before checkin and with my GPU waitlisted I was able to post a second GPU(offered Confirmed upgrade with instrument) about 5min before OLCI started and swipe 1 of the 2 R's that were open. Got my original GPU back after my flight as I had basically used 2 GPU's to upgrade. I know I bypassed about 3 GS doing that as there was lots of DYKWIA at the gate and on the plane.
This is One of the MANY reasons I am not planning on flying UA this year. It is ridiculous that they can't fix it! it has been almost three years and they don't care!