Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 9, 2017, 9:38 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
That's why I flew in the day before, took no chances with delays and/or potential extra CBSA screening. Perhaps the super short time (to them) made it look like you were hiding being a courier for "special cargo"? And they can't verify the letter on the spot necessarily either.
Jul 9, 2017, 9:39 pm
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
You're attempting to apply logic to what is often a seemingly illogical process 
.
.
Jul 10, 2017, 11:21 pm
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Jul 11, 2017, 10:03 am
Join Date: Jun 2012
Posts: 446
I have a renewal question.. Was just filling out the renewal form for my wife, and when she applied initially (back in 2012), she had listed her currently employer (since 2008) as well as the job she had before that.
This information is still on the application, but because they only require the past 5 years, we should be safe to remove it, right?
This information is still on the application, but because they only require the past 5 years, we should be safe to remove it, right?
Jul 11, 2017, 12:50 pm
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
lol. Given the I-94 is only valid for 90/180 days at a time, that would be inconvenient if it were true. The I-94 isn't a visa its just an admission document given to the those who enter the US (except for US citizens, Green card holders & Canadians at land borders). You don't need to do anything with the I-94 its all stored and updated electronically.
Jul 11, 2017, 2:23 pm
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
Everything you said makes perfect sense. It didn't stop me from getting sent to secondary, despite having updated my I-20 in person, and the "nice" officer at secondary telling me that I was supposed to have given a printout of my I-94 with my I-20 to the Nexus office. I got out of that one with a warning, at least.
Moot point, I guess. If they want them printed, you'll just have to print them. Probably another practice that varies based on the examining officer, the port of entry, the time of day and the phase of the moon, too.
Jul 12, 2017, 1:05 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
I just got my conditional approval. Tried scheduling for an interview at YUL but they have nothing before August 13th, so I ended up scheduling at the Champlain border.
I am traveling on Monday from YUL - MLB, so I was wondering if I get approved on Friday, will I be able to use Nexus lane on Monday?
My application
Applied: April 22, 2017
Conditional Approval: July 12, 2017
Interview: July 14, 2017
Approved: TBD
Card arrived: TBD
I am traveling on Monday from YUL - MLB, so I was wondering if I get approved on Friday, will I be able to use Nexus lane on Monday?
My application
Applied: April 22, 2017
Conditional Approval: July 12, 2017
Interview: July 14, 2017
Approved: TBD
Card arrived: TBD
Jul 12, 2017, 1:06 pm
Join Date: Jul 2017
Posts: 8
Jul 12, 2017, 3:55 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
https://www.cbp.gov/travel/trusted-t...ams/nexus/card
Using Your NEXUS Card
Land Borders
Entering Canada
Entering the United States
Land Borders
Entering Canada
- Use the designated NEXUS lane. Stop and hold your membership card in front of the proximity card reader.
- Proceed to the inspection booth for a visual inspection. The border officer will indicate whether you are to enter the inspection area or proceed into Canada.
Entering the United States
- Use the designated NEXUS lane. Stop and hold your membership card in front of the card reader.
- Proceed to the inspection booth for a visual inspection. Unless you are directed to an inspection area, you may proceed into the United States.
Jul 12, 2017, 4:07 pm
Join Date: Jul 2017
Posts: 8
+1
No. Nexus lanes at land crossings require Nexus cards (or GE cards for entering US from Canada).
https://www.cbp.gov/travel/trusted-t...ams/nexus/card
Without the Nexus card, you won't be able to use the Nexus lane at the border because you won't have anything to hold "in front of the card reader".
No. Nexus lanes at land crossings require Nexus cards (or GE cards for entering US from Canada).
https://www.cbp.gov/travel/trusted-t...ams/nexus/card
Without the Nexus card, you won't be able to use the Nexus lane at the border because you won't have anything to hold "in front of the card reader".
Jul 12, 2017, 5:03 pm
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,202
Air, entering US at a Canadian preclearance airport: Global Entry kiosks will accept passport or NEXUS card as long as fingerprints are in the system.
Air, entering US an an airport other than Canadian preclearance locations: Global Entry kiosks require passport (not GE/NEXUS/SENTRI cards) and fingerprints in the system.
Air, entering Canada: NEXUS kiosks require NEXUS card and iris scans.
Land, entering US: NEXUS lanes require all passengers in car to have NEXUS/Global Entry/SENTRI cards.
Land, entering Canada: NEXUS lanes require all passengers in car to have NEXUS cards (GE/SENTRI do not work).
Jul 12, 2017, 5:33 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,641
Short version is YUL-MLB does not require physical card in possession as passport will do for GE kiosks. Information in some of prior replies are inaccurate.
Jul 12, 2017, 6:44 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
- You will not be able to use NEXUS lane for security check
- You are able to use Global Entry kiosks
Jul 12, 2017, 8:23 pm
Join Date: Dec 2002
Location: Toronto
Posts: 484
My father tried using his newly received but not yet activated (he didn't realize he had to activate) card at a land crossing into the US and was detained in secondary for 3-4 hours while they tried to determine if he had stolen the card and verified his identity. It wasn't pleasant.