Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Sep 28, 2017, 9:27 am
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,268
As per CBSA website, updates to passport information can be handled on GOES.
Quote:
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
I went into YYZ Enrollment centre today for interview for APEC/ABTC card. Although this
was quickly approved, the CBSA officer took me to task for not having come in person
to update my passport information when I received a new passport last year.
Despite this information on the web site, and despite having updated my info on GOES,
and despite having used NEXUS at least half a dozen times since getting the new passport, she told me the GOES update only works for the USA, and that passport
renewals must be done in person. What gives?
Quote:
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
I went into YYZ Enrollment centre today for interview for APEC/ABTC card. Although this
was quickly approved, the CBSA officer took me to task for not having come in person
to update my passport information when I received a new passport last year.
Despite this information on the web site, and despite having updated my info on GOES,
and despite having used NEXUS at least half a dozen times since getting the new passport, she told me the GOES update only works for the USA, and that passport
renewals must be done in person. What gives?
Sep 28, 2017, 9:59 am
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
As per CBSA website, updates to passport information can be handled on GOES.
Quote:
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
I went into YYZ Enrollment centre today for interview for APEC/ABTC card. Although this
was quickly approved, the CBSA officer took me to task for not having come in person
to update my passport information when I received a new passport last year.
Despite this information on the web site, and despite having updated my info on GOES,
and despite having used NEXUS at least half a dozen times since getting the new passport, she told me the GOES update only works for the USA, and that passport
renewals must be done in person. What gives?
Quote:
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
I went into YYZ Enrollment centre today for interview for APEC/ABTC card. Although this
was quickly approved, the CBSA officer took me to task for not having come in person
to update my passport information when I received a new passport last year.
Despite this information on the web site, and despite having updated my info on GOES,
and despite having used NEXUS at least half a dozen times since getting the new passport, she told me the GOES update only works for the USA, and that passport
renewals must be done in person. What gives?
- The information provided on the CBSA web site
- The information provided to CBSA agents in internal training
- The policy CBSA agents enforce against members, whether according to or contrary to their training
- The information CBP provides to customers about CBSA not receiving updates from GOES
This has been a long-standing problem, and has been discussed dozens and dozens of times in this thread. It seems to be a CBSA-specific problems, insofar as CBP does not appear to have the same issues.
The one beacon of hope is that CBP GOES is being replaced by a new system on October 1st. Hopefully, this new system will update both CBP and CBSA records automatically – and hopefully CBSA will be retrained to no longer require in-office visits. But neither of those hopes has been officially confirmed.
Sep 29, 2017, 9:32 am
Join Date: Jul 2010
Location: Surrey, BC
Programs: A few, *G,
Posts: 124
The need update docs in person is obviously not a training issue. If the cbsa officer viewed on his/her terminal that a passport is not current, it is what it is. Retraining will not change the status on the system.
That has been the position those in this thread who agree with me has been, better to be safe than sorry and walk in to update docs. Now once those GOES updates do indeed change the status, on their system, then I'll accept that GOES does indeed go to the cbsa. But as of now it does not.
That has been the position those in this thread who agree with me has been, better to be safe than sorry and walk in to update docs. Now once those GOES updates do indeed change the status, on their system, then I'll accept that GOES does indeed go to the cbsa. But as of now it does not.
Sep 29, 2017, 10:53 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
There is nothing to be safe than sorry for. If NEXUS member has an expired passport and only need to update with new passport number/expiry date (no change to name/gender/citizenship etc), updating in GOES fulfills that member's responsibility. CBSA's inability to receive updates from GOES is their problem.
Sep 30, 2017, 9:23 am
Join Date: Jul 2011
Posts: 6
My family of 7 plans to go up to Canada via Peach Arch for a wedding. The cars going up to CAN are split 3 and 4 people each.
We all have NEXUS.
Coming back to the USA, due to work obligations some people need to return earlier, so the cars will be split differently, 2 and 5.
Will this be an issue at the border? Mainly, the number of people in the car is different entering/exiting CAN in the NEXUS lane?
We all have NEXUS.
Coming back to the USA, due to work obligations some people need to return earlier, so the cars will be split differently, 2 and 5.
Will this be an issue at the border? Mainly, the number of people in the car is different entering/exiting CAN in the NEXUS lane?
Last edited by yams; Sep 30, 2017 at 9:25 am Reason: Added info for clarification
Sep 30, 2017, 12:09 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
My family of 7 plans to go up to Canada via Peach Arch for a wedding. The cars going up to CAN are split 3 and 4 people each.
We all have NEXUS.
Coming back to the USA, due to work obligations some people need to return earlier, so the cars will be split differently, 2 and 5.
Will this be an issue at the border? Mainly, the number of people in the car is different entering/exiting CAN in the NEXUS lane?
We all have NEXUS.
Coming back to the USA, due to work obligations some people need to return earlier, so the cars will be split differently, 2 and 5.
Will this be an issue at the border? Mainly, the number of people in the car is different entering/exiting CAN in the NEXUS lane?
Sep 30, 2017, 10:53 pm
Join Date: Nov 2008
Location: It's hot here
Posts: 4,286
I'm in a bit of a pickle.
Going to Canada in one week. I am a US passport holder with Nexus.
But, I just found out that I need to go out of the country in 4 weeks and will need my passport. But, my passport expires in 6 months. I was just about to send it in for renewal.
I'll only have about 4 months of validity left when I fly out to go to the UK and Sweden. Will I be okay to not renew before I leave?
Or... can I go ahead and send it off this week so I'll have my new passport before I leave? Only thing is, I'll need to go into and out of Canada by car while it's out there somewhere in the renewal processing queue.
Ugh. No idea what to to other than wait, then go to Atlanta to get a rush renewal right after I get back from Canada. Or will the UK and Sweden let me in? Both Delta and AA mention needing six months of validity to fly. Is this something they enforce or just a general info point they give travelers?
Going to Canada in one week. I am a US passport holder with Nexus.
But, I just found out that I need to go out of the country in 4 weeks and will need my passport. But, my passport expires in 6 months. I was just about to send it in for renewal.
I'll only have about 4 months of validity left when I fly out to go to the UK and Sweden. Will I be okay to not renew before I leave?
Or... can I go ahead and send it off this week so I'll have my new passport before I leave? Only thing is, I'll need to go into and out of Canada by car while it's out there somewhere in the renewal processing queue.
Ugh. No idea what to to other than wait, then go to Atlanta to get a rush renewal right after I get back from Canada. Or will the UK and Sweden let me in? Both Delta and AA mention needing six months of validity to fly. Is this something they enforce or just a general info point they give travelers?
Sep 30, 2017, 11:26 pm
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
Moderator's Note
According to the Current US passport wait? thread in the USA forum, the current turnaround time for renewing a US passport by mail is approximately three weeks.
Please continue the discussion of passport validity requirements for the UK and Sweden in the U.K. and Ireland and Nordic Region forums respectively.
Thank you,
TWA884
Travel Safety/Security co-moderator
Sep 30, 2017, 11:57 pm
Join Date: Nov 2008
Location: It's hot here
Posts: 4,286
Well my real question and why I posted here is can my passport be in renewal process while I'm in Canada using Nexus.
I'd like to just mail it out Monday, but will Nexus and the US passport system be out of sync? The rest is just my rambling of the top of my head, but I really just want to know what to do about using Nexus next week.
I'd like to just mail it out Monday, but will Nexus and the US passport system be out of sync? The rest is just my rambling of the top of my head, but I really just want to know what to do about using Nexus next week.
Oct 1, 2017, 1:53 am
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Well my real question and why I posted here is can my passport be in renewal process while I'm in Canada using Nexus.
I'd like to just mail it out Monday, but will Nexus and the US passport system be out of sync? The rest is just my rambling of the top of my head, but I really just want to know what to do about using Nexus next week.
I'd like to just mail it out Monday, but will Nexus and the US passport system be out of sync? The rest is just my rambling of the top of my head, but I really just want to know what to do about using Nexus next week.
Oct 1, 2017, 8:39 am
Join Date: Nov 2008
Location: It's hot here
Posts: 4,286
Yeah, I was just looking at my schedule to see if I could head to Atlanta for a day to get it done. Probably the best idea to be safe.
So Nexus still works even if my passport gets renewed and has a different number? Is Nexus somehow independent?
So Nexus still works even if my passport gets renewed and has a different number? Is Nexus somehow independent?
Last edited by MissJ; Oct 1, 2017 at 8:59 am
Oct 1, 2017, 9:19 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Ideally you should keep NEXUS profile updated with most current passport information.
Generally speaking you should be ok. It would be useful if you provide details as to when do you intent to return from Canada, when do you depart to/from Europe.
AA/DL website list a conservative 6 months to avoid any possibility of trouble at check in but your passport need to be valid for only 3 months beyond the date you depart from Europe.
Generally speaking you should be ok. It would be useful if you provide details as to when do you intent to return from Canada, when do you depart to/from Europe.
AA/DL website list a conservative 6 months to avoid any possibility of trouble at check in but your passport need to be valid for only 3 months beyond the date you depart from Europe.
Oct 1, 2017, 9:21 am
Join Date: Jul 2010
Location: Surrey, BC
Programs: A few, *G,
Posts: 124
There is nothing to be safe than sorry for. If NEXUS member has an expired passport and only need to update with new passport number/expiry date (no change to name/gender/citizenship etc), updating in GOES fulfills that member's responsibility. CBSA's inability to receive updates from GOES is their problem.
<deleted>.
Last edited by TWA884; Oct 1, 2017 at 10:23 am Reason: Personal exchange