Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 25, 2017, 8:31 pm
Original Member
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Jul 25, 2017, 8:52 pm
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Aug 7, 2017, 12:56 pm
Join Date: Jan 2010
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Have a question about NEXUS, and hoping this is the right thread to ask...
Question...I thought the application fee was/is C$50...did I miss a price bump to C$59 somewhere?
- Mailed two applications on 6/19 (mailed because in no rush, and wanted to take advantage of the exchange rate, $50 CAD vs $50 USD)
- Card charged twice on 8/2 for C$59 (~$47)
- Now awaiting the return of the conditional approval
Question...I thought the application fee was/is C$50...did I miss a price bump to C$59 somewhere?
Aug 7, 2017, 1:14 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Have a question about NEXUS, and hoping this is the right thread to ask...
Question...I thought the application fee was/is C$50...did I miss a price bump to C$59 somewhere?
- Mailed two applications on 6/19 (mailed because in no rush, and wanted to take advantage of the exchange rate, $50 CAD vs $50 USD)
- Card charged twice on 8/2 for C$59 (~$47)
- Now awaiting the return of the conditional approval
Question...I thought the application fee was/is C$50...did I miss a price bump to C$59 somewhere?
Aug 7, 2017, 1:20 pm
Join Date: Jan 2010
Posts: 103
According to Canada Border Services Agency: http://www.cbsa-asfc.gc.ca/prog/nexu...mande-eng.html, application fee is Canadian or US $50. C$59 could very well be a typo.
Aug 7, 2017, 1:27 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
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Thanks for the reply. Everything I read, including your link and the very application I signed, indicated $50 Canadian. I guess I will wait to see if there is a receipt included with the conditional approval. I'll probably have to get ready to call CBSA to reverse some charges.
Aug 7, 2017, 1:34 pm
Join Date: Jan 2010
Posts: 103
I think that will be the backup plan. I would like to try to resolve it with the merchant/CBSA first. I would hate for there to be a misunderstanding in a dispute process and for any trouble to arise with the conditional approval...all over C$18.
Aug 7, 2017, 5:47 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
Can I (Canadian resident) use the NEXUS lane (land border) when I am over the duty free limit on goods I am importing into the US? I want to take some Canadian beer to a beer fan I am visiting in the USA.
This says there is a one liter duty free limit on alcohol, but I want to bring more (and of course declare it all and pay any applicable duties/taxes.) But I cannot find any information about this being allowed or disallowed in the NEXUS lane.
Thanks.
EDIT:
OK Never mind, I found this in the program booklet that seems to have largely disappeared from the web but managed to find it here:
http://publications.gc.ca/site/archi...1-2014-eng.pdf
This says there is a one liter duty free limit on alcohol, but I want to bring more (and of course declare it all and pay any applicable duties/taxes.) But I cannot find any information about this being allowed or disallowed in the NEXUS lane.
Thanks.
EDIT:
OK Never mind, I found this in the program booklet that seems to have largely disappeared from the web but managed to find it here:
http://publications.gc.ca/site/archi...1-2014-eng.pdf
If you are a Canadian or U.S. resident and you are importing goods for your own personal use, you may use the NEXUS lane and make an oral declaration to the CBP officer.
If you declare items in excess of your personal exemption, you will be referred to the cashier to pay any duties or taxes owing on the excess amount, if applicable.
If you declare items in excess of your personal exemption, you will be referred to the cashier to pay any duties or taxes owing on the excess amount, if applicable.
Last edited by Kiraly; Aug 7, 2017 at 5:57 pm
Aug 8, 2017, 6:42 am
Join Date: Feb 2011
Posts: 27
Just a tip for exceeding your exemption and paying duty/tax in a Nexus lane
i was told that while you can do this, they prefer you NOT use a nexus lane.
The officer said they have to write up a slip, call secondary, and it delays the Nexus lineup from moving fast
in the time they do the above they could probably wave through 5+ cars. So I can see what he meant
i did notice they seem a little less friendly once you declare over your exemption in a Nexus lane now that I think about it.
So so use a regular lane if it isn't busy. If there are 10+ cars in the regular lane then I still go through Nexus. But if lines are short I zip through the regular one.
i was told that while you can do this, they prefer you NOT use a nexus lane.
The officer said they have to write up a slip, call secondary, and it delays the Nexus lineup from moving fast
in the time they do the above they could probably wave through 5+ cars. So I can see what he meant
i did notice they seem a little less friendly once you declare over your exemption in a Nexus lane now that I think about it.
So so use a regular lane if it isn't busy. If there are 10+ cars in the regular lane then I still go through Nexus. But if lines are short I zip through the regular one.
Aug 8, 2017, 10:04 am
Join Date: Jan 2013
Location: YVR
Posts: 243
I'll be crossing at Blaine, WA on a Saturday. Waits at the regular lanes will be 1-2 hours long. Maybe longer, because the solar eclipse visible from Oregon will be two days later. I'll be using the NEXUS lane and declaring the excess. According to this, the taxes payable will be less than $1.
Aug 8, 2017, 6:33 pm
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On the other hand, not sure how they input these charges - if they have a menu or something like that, but $59 vs. $50 seems like it could have very easily been fat-fingered - though having it happen twice is odd, and you'd think they might have a menu to choose from, but who knows. Supposed to be $50 US charge if done through GOES, but $50 Canadian if mailed. Unless something changed somewhere.
Aug 9, 2017, 1:08 pm
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Moderator's Action
Recent posts discussing replacing Global Entry with NEXUS at renewal time, without the need for an interview, were moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
Aug 10, 2017, 1:33 pm
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So I'm flying in 2.5 weeks and just noticed that one of my ID documents on my Nexus/GE expired, namely my driver's licence. GOES shows "documents expired", even tho Nexus itself is valid until 2022.
I get that to update this I need to drop-by the local Nexus office, which isn't a big deal, except.... I'm not sure I can get a new licence by the time I fly. So my question is
A) can I replace my driver's licence with a different form of ID? I currently have my passport as primary and my Canadian PR card and Driver's licence as secondary. Is there another form of secondary ID that's accepted? I have a non-picture BC Resident ID, would that work?
B) if only a driver's licence works, assuming I CAN get a new one before I fly - how long does it take to update the system and turn my Nexus card back active? 1 day? 1 week? Longer?
Thanks!
I get that to update this I need to drop-by the local Nexus office, which isn't a big deal, except.... I'm not sure I can get a new licence by the time I fly. So my question is
A) can I replace my driver's licence with a different form of ID? I currently have my passport as primary and my Canadian PR card and Driver's licence as secondary. Is there another form of secondary ID that's accepted? I have a non-picture BC Resident ID, would that work?
B) if only a driver's licence works, assuming I CAN get a new one before I fly - how long does it take to update the system and turn my Nexus card back active? 1 day? 1 week? Longer?
Thanks!
Last edited by Smiley90; Aug 10, 2017 at 3:40 pm
Aug 10, 2017, 1:34 pm
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edit: accidental double post
Last edited by Smiley90; Aug 10, 2017 at 3:40 pm
Aug 10, 2017, 5:42 pm
Join Date: Aug 2016
Posts: 33
So I'm flying in 2.5 weeks and just noticed that one of my ID documents on my Nexus/GE expired, namely my driver's licence. GOES shows "documents expired", even tho Nexus itself is valid until 2022.
I get that to update this I need to drop-by the local Nexus office, which isn't a big deal, except.... I'm not sure I can get a new licence by the time I fly. So my question is
A) can I replace my driver's licence with a different form of ID? I currently have my passport as primary and my Canadian PR card and Driver's licence as secondary. Is there another form of secondary ID that's accepted? I have a non-picture BC Resident ID, would that work?
B) if only a driver's licence works, assuming I CAN get a new one before I fly - how long does it take to update the system and turn my Nexus card back active? 1 day? 1 week? Longer?
Thanks!
I get that to update this I need to drop-by the local Nexus office, which isn't a big deal, except.... I'm not sure I can get a new licence by the time I fly. So my question is
A) can I replace my driver's licence with a different form of ID? I currently have my passport as primary and my Canadian PR card and Driver's licence as secondary. Is there another form of secondary ID that's accepted? I have a non-picture BC Resident ID, would that work?
B) if only a driver's licence works, assuming I CAN get a new one before I fly - how long does it take to update the system and turn my Nexus card back active? 1 day? 1 week? Longer?
Thanks!
866-496-3987 for BC - Monday to Friday, 8 a.m. to 4 p.m. PT
(except holidays)
I found them very helpful last time I phoned to ask a question.