Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 8, 2017, 12:23 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Hi everyone - am currently in the process of applying for Nexus but looks like I'll have to renew my passport before receiving a response as the response looks like it's going to be taking longer than we originally expected. Does anyone know if we have to do anything (i.e. call and update the passport information while the Nexus application is still pending)?
Thanks!
Thanks!
Jul 8, 2017, 1:22 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Jul 8, 2017, 2:13 pm
Join Date: Jan 2015
Posts: 3
I am Canadian PR, have a US I-94 valid until December 2017. My Nexus card is valid till 2020.
I have never used Nexus to enter US although I have used to enter back into Canada. I flew to US last month but used regular lane at airport.
I plan traveling by car to US at Blaine border in Nexus lane in October 2017;
Will I have to go into Nexus office at the border crossing to "link" my valid I-94 to my nexus card?, or you think I can just drive through since my I-94 is valid till Dec.
Thanks for looking into this. Cheers!!
I have never used Nexus to enter US although I have used to enter back into Canada. I flew to US last month but used regular lane at airport.
I plan traveling by car to US at Blaine border in Nexus lane in October 2017;
Will I have to go into Nexus office at the border crossing to "link" my valid I-94 to my nexus card?, or you think I can just drive through since my I-94 is valid till Dec.
Thanks for looking into this. Cheers!!
Jul 8, 2017, 4:47 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
You need to go in person to the NEXUS office to update any work permit or visa documents.
https://help.cbp.gov/app/answers/det...ation-in-nexus
https://help.cbp.gov/app/answers/det...ation-in-nexus
Jul 8, 2017, 6:06 pm
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
You need to go in person to the NEXUS office to update any work permit or visa documents.
https://help.cbp.gov/app/answers/det...ation-in-nexus
https://help.cbp.gov/app/answers/det...ation-in-nexus
Last edited by reclusive46; Jul 8, 2017 at 6:13 pm
Jul 9, 2017, 1:54 pm
Join Date: May 2017
Location: NYC
Posts: 21
Applied: 5/19/2017
Conditionally approved: 7/9/2017 (51 days)
Interview scheduled: 8/10/2017 (Pearson, first date available was 8/2)
I scheduled my interview for one of my travel days when I would ordinarily be at Pearson. However I'm seeing much earlier availability for Niagara and Fort Erie (eyeing 7/22 or 7/23 ideally). Would it be worth spending a day going there instead? (I have plenty of points to spend, so not a big deal to fly up.) I've read that the interviewer may ask if the purpose of the trip was only to interview for NEXUS, and I don't know if it would reflect poorly on me that I did, versus doing it during one of my normal trips. Also, are Niagara or Fort Erie able to do the iris scan?
Alternatively, is there usually any luck with Pearson dates opening up? I do have two trips through there before the interview date, so would it be worth dropping in to see if there's any last-minute openings?
Conditionally approved: 7/9/2017 (51 days)
Interview scheduled: 8/10/2017 (Pearson, first date available was 8/2)
I scheduled my interview for one of my travel days when I would ordinarily be at Pearson. However I'm seeing much earlier availability for Niagara and Fort Erie (eyeing 7/22 or 7/23 ideally). Would it be worth spending a day going there instead? (I have plenty of points to spend, so not a big deal to fly up.) I've read that the interviewer may ask if the purpose of the trip was only to interview for NEXUS, and I don't know if it would reflect poorly on me that I did, versus doing it during one of my normal trips. Also, are Niagara or Fort Erie able to do the iris scan?
Alternatively, is there usually any luck with Pearson dates opening up? I do have two trips through there before the interview date, so would it be worth dropping in to see if there's any last-minute openings?
Jul 9, 2017, 2:54 pm
Join Date: Sep 2014
Location: USA/Canada
Programs: UA Premier 1K, AC SE, Delta Platinum Medallion, Marriott Titanium
Posts: 448
I even went to their offices at the airport and asked if they had any last-minute openings or cancellations, and their response was a strict no to walk-ins.
Jul 9, 2017, 3:53 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
I scheduled my interview for one of my travel days when I would ordinarily be at Pearson. However I'm seeing much earlier availability for Niagara and Fort Erie (eyeing 7/22 or 7/23 ideally). Would it be worth spending a day going there instead? (I have plenty of points to spend, so not a big deal to fly up.) I've read that the interviewer may ask if the purpose of the trip was only to interview for NEXUS, and I don't know if it would reflect poorly on me that I did, versus doing it during one of my normal trips. Also, are Niagara or Fort Erie able to do the iris scan?
Iris scan locations are published by CBSA:
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Jul 9, 2017, 4:07 pm
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
"reflect poorly on me" - not at all. Nexus interviews are so limited, I am sure that a large percentage of folks applying for Nexus travel just for the interview.
Iris scan locations are published by CBSA:
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Iris scan locations are published by CBSA:
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Jul 9, 2017, 7:54 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
I gave exactly that (going for my NEXUS interview) as the reason I entered at YUL the day before my NEXUS interview. My single hotel night and one-way car rental to the USA immediately after my scheduled interview time would have backed me up. I said that, and when asked where I was staying, pointed to the Marriott. I was wished good luck and went on my way.
Jul 9, 2017, 8:03 pm
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
"reflect poorly on me" - not at all. Nexus interviews are so limited, I am sure that a large percentage of folks applying for Nexus travel just for the interview.
Iris scan locations are published by CBSA:
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Iris scan locations are published by CBSA:
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Jul 9, 2017, 8:06 pm
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 366
I recently had a business trip to Vancouver followed by one to Las Vegas. To avoid this exact problem, I flew into SEA, rented there from National, drove up to Vancouver, then eventually returned at LAS.
Jul 9, 2017, 8:15 pm
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
It's off topic, but I rented YUL-BOS from National as a one-way rental. In fact, when I was at National at YVR a few months ago, they had a car with Minnesota plates that they had marked with a piece of paper for "only for one-way rental to USA".
Jul 9, 2017, 8:31 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
I gave exactly that (going for my NEXUS interview) as the reason I entered at YUL the day before my NEXUS interview. My single hotel night and one-way car rental to the USA immediately after my scheduled interview time would have backed me up. I said that, and when asked where I was staying, pointed to the Marriott. I was wished good luck and went on my way.
Avis, Hertz and National does one way in either direction.
Jul 9, 2017, 9:12 pm
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
That's why I flew in the day before, took no chances with delays and/or potential extra CBSA screening. Perhaps the super short time (to them) made it look like you were hiding being a courier for "special cargo"? And they can't verify the letter on the spot necessarily either.