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Archived: The NEXUS Information Thread

Archived: The NEXUS Information Thread

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Old Sep 4, 19, 6:33 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: TWA884
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Current NEXUS Information messages can be found in the following thread:

The NEXUS Information Thread



Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
  • As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
Eligibility
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132.

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center
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Old Jul 9, 17, 9:38 pm
  #10516  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT
Posts: 13,753
Originally Posted by TheBOSman View Post
That's why I flew in the day before, took no chances with delays and/or potential extra CBSA screening. Perhaps the super short time (to them) made it look like you were hiding being a courier for "special cargo"? And they can't verify the letter on the spot necessarily either.
I flew into YUL with a interview at YUL. The NEXUS interview office is less than 600 feet walking distance away from primary CBSA inspection. They could have radioed the NEXUS office (200 feet) if picking up a phone was too much of a hassle.
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Old Jul 9, 17, 9:39 pm
  #10517  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
You're attempting to apply logic to what is often a seemingly illogical process .
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Old Jul 10, 17, 11:15 pm
  #10518  
 
Join Date: May 2017
Location: NYC
Posts: 15
Originally Posted by TheBOSman View Post
You're attempting to apply logic to what is often a seemingly illogical process .
Ha! That's why we want NEXUS, to skip the illogical parts

Thanks for the reassurance, all, especially @MDFFlyer and @mnbp. Guess I was overthinking it. If I can make an earlier schedule work I'll definitely give it a shot.
Perd Hapley is offline  
Old Jul 10, 17, 11:21 pm
  #10519  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Originally Posted by Perd Hapley View Post
Ha! That's why we want NEXUS, to skip the illogical parts

Thanks for the reassurance, all, especially @MDFFlyer and @mnbp. Guess I was overthinking it. If I can make an earlier schedule work I'll definitely give it a shot.
Also, since in rereading I see it wasn't addressed, the iris scan can be done at Ft. Erie. The Niagara Falls office lists "Iris photograph can be taken at the adjacent CBSA office in Canada."

http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
TheBOSman is offline  
Old Jul 11, 17, 10:03 am
  #10520  
 
Join Date: Jun 2012
Posts: 431
I have a renewal question.. Was just filling out the renewal form for my wife, and when she applied initially (back in 2012), she had listed her currently employer (since 2008) as well as the job she had before that.

This information is still on the application, but because they only require the past 5 years, we should be safe to remove it, right?
xero9 is offline  
Old Jul 11, 17, 12:50 pm
  #10521  
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Join Date: Apr 2012
Location: Canada
Programs: A3*G, UA*S, MR PPE, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,639
Originally Posted by reclusive46 View Post
lol. Given the I-94 is only valid for 90/180 days at a time, that would be inconvenient if it were true. The I-94 isn't a visa its just an admission document given to the those who enter the US (except for US citizens, Green card holders & Canadians at land borders). You don't need to do anything with the I-94 its all stored and updated electronically.
Everything you said makes perfect sense. It didn't stop me from getting sent to secondary, despite having updated my I-20 in person, and the "nice" officer at secondary telling me that I was supposed to have given a printout of my I-94 with my I-20 to the Nexus office. I got out of that one with a warning, at least.
pewpew is offline  
Old Jul 11, 17, 2:23 pm
  #10522  
 
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 362
Originally Posted by pewpew View Post
Everything you said makes perfect sense. It didn't stop me from getting sent to secondary, despite having updated my I-20 in person, and the "nice" officer at secondary telling me that I was supposed to have given a printout of my I-94 with my I-20 to the Nexus office. I got out of that one with a warning, at least.
I thought the point of digitizing these was so that we wouldn't be relying on slips of paper. Why can't they look this up online?

Moot point, I guess. If they want them printed, you'll just have to print them. Probably another practice that varies based on the examining officer, the port of entry, the time of day and the phase of the moon, too.
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Old Jul 12, 17, 1:05 pm
  #10523  
 
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 355
Originally Posted by samisheikh View Post
I just got my conditional approval. Tried scheduling for an interview at YUL but they have nothing before August 13th, so I ended up scheduling at the Champlain border.

I am traveling on Monday from YUL - MLB, so I was wondering if I get approved on Friday, will I be able to use Nexus lane on Monday?

My application
Applied: April 22, 2017
Conditional Approval: July 12, 2017
Interview: July 14, 2017
Approved: TBD
Card arrived: TBD
Well, you need the physical card to be able to use the Nexus lane, so no, because you will not have received it by Monday.
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Old Jul 12, 17, 1:06 pm
  #10524  
 
Join Date: Jul 2017
Posts: 8
Originally Posted by greglvnv View Post
Well, you need the physical card to be able to use the Nexus lane, so no, because you will not have received it by Monday.
I read on another thread that you could since the passport would have that information.
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Old Jul 12, 17, 3:55 pm
  #10525  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,301
Originally Posted by samisheikh View Post
I am traveling on Monday from YUL - MLB, so I was wondering if I get approved on Friday, will I be able to use Nexus lane on Monday?
Originally Posted by greglvnv View Post
Well, you need the physical card to be able to use the Nexus lane, so no, because you will not have received it by Monday.
+1

Originally Posted by samisheikh View Post
I read on another thread that you could since the passport would have that information.
No. Nexus lanes at land crossings require Nexus cards (or GE cards for entering US from Canada).

https://www.cbp.gov/travel/trusted-t...ams/nexus/card

Using Your NEXUS Card

Land Borders

Entering Canada
  • Use the designated NEXUS lane. Stop and hold your membership card in front of the proximity card reader.
  • Proceed to the inspection booth for a visual inspection. The border officer will indicate whether you are to enter the inspection area or proceed into Canada.

Entering the United States
  • Use the designated NEXUS lane. Stop and hold your membership card in front of the card reader.
  • Proceed to the inspection booth for a visual inspection. Unless you are directed to an inspection area, you may proceed into the United States.
Without the Nexus card, you won't be able to use the Nexus lane at the border because you won't have anything to hold "in front of the card reader".
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Old Jul 12, 17, 4:07 pm
  #10526  
 
Join Date: Jul 2017
Posts: 8
Originally Posted by mnbp View Post
+1



No. Nexus lanes at land crossings require Nexus cards (or GE cards for entering US from Canada).

https://www.cbp.gov/travel/trusted-t...ams/nexus/card


Without the Nexus card, you won't be able to use the Nexus lane at the border because you won't have anything to hold "in front of the card reader".
I won't be travelling with land. I'll be flying from YUL. Does that make a difference?
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Old Jul 12, 17, 5:03 pm
  #10527  
 
Join Date: Oct 2000
Location: SEA, or BOS, or other places. What day is it?
Programs: DL DM/1MM, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,179
Originally Posted by samisheikh View Post
I won't be travelling with land. I'll be flying from YUL. Does that make a difference?
Yes. The super-short version:

Air, entering US at a Canadian preclearance airport: Global Entry kiosks will accept passport or NEXUS card as long as fingerprints are in the system.

Air, entering US an an airport other than Canadian preclearance locations: Global Entry kiosks require passport (not GE/NEXUS/SENTRI cards) and fingerprints in the system.

Air, entering Canada: NEXUS kiosks require NEXUS card and iris scans.

Land, entering US: NEXUS lanes require all passengers in car to have NEXUS/Global Entry/SENTRI cards.

Land, entering Canada: NEXUS lanes require all passengers in car to have NEXUS cards (GE/SENTRI do not work).
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Old Jul 12, 17, 5:33 pm
  #10528  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT
Posts: 13,753
Short version is YUL-MLB does not require physical card in possession as passport will do for GE kiosks. Information in some of prior replies are inaccurate.
seawolf is offline  
Old Jul 12, 17, 6:44 pm
  #10529  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,294
Originally Posted by samisheikh View Post
I won't be travelling with land. I'll be flying from YUL. Does that make a difference?
Montreal is a preclearance airport: https://www.cbp.gov/border-security/...s/preclearance. Since you will not have your new NEXUS card yet

  • You will not be able to use NEXUS lane for security check
  • You are able to use Global Entry kiosks
1KChinito is online now  
Old Jul 12, 17, 8:23 pm
  #10530  
 
Join Date: Dec 2002
Location: Toronto
Posts: 451
Originally Posted by samisheikh View Post
I won't be travelling with land. I'll be flying from YUL. Does that make a difference?
Once you physically receive your Nexus card, you have to activate it before it is valid. Trying to use it at GE machines before you activate it may cause trouble.

My father tried using his newly received but not yet activated (he didn't realize he had to activate) card at a land crossing into the US and was detained in secondary for 3-4 hours while they tried to determine if he had stolen the card and verified his identity. It wasn't pleasant.
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