Correct

Actually, I tried initially with JFK/EWR but that generated the error. I then tried NYC but got the same thing.

Interesting - the reverse (NYC) caused the error for me, but now I'm good w/JFK and EWR.

I'd ping KVS.

I'm now getting this error all over the place. KVS, what's going on please?

As CX Award Availability can, indeed, vary by POS country, you do need to ensure that your POS country matches the POS of the AA call center that you will be using for booking (e.g. US).

KVS Tool supports all 4 possible POSs for the [Awards/JL-OneWorld] Method.

Please follow the instructions at http://Help.KVSTool.com/#TimeOut to make the necessary corrections to your local system.

All systems continue to function normally -- please follow the instructions above to prevent the Time-Out error from occurring.

How come the ONLY city query I get the issue with is the NYC code?

Because the time required for the Engine to respond may vary, depending on the query.

In any case, this issue is moot, as this error will not occur on a properly-configured system.

KVS for United Upgrade space?
 

I did not renew my EF subscription after United disconnected them from upgrade space ('R') availability. To me that was a very useful feature and that's the ONLY reason I paid $99 for the annual subscription. Now I have to do manual searches on ua.com which is frustrating and time consuming. Would KVS tool be an option for me or did United cut them off to?

Thanks.

Unfortunately, UA currently blocks the display of its R Class Upgrade Availability, so it is not accessible via any Tool or service.

For details of Award/Upgrade Booking Classes, supported by the KVS Tool, please refer to the KVS Tool User Guide.

Hi KVS, qf FF update needed? Getting 404 error messages (yes I mean the tool giving those messages)

Must have been a transient Engine issue -- all systems are functioning normally at the moment.

I've been getting these, both at home and in the office (different computers, ISPs) consistently in the last 24 hours:

http://www.hongkongcard.com/webedito...4251_19411.jpg

Even for straightfoward SYD-BNE April 2015 lookups.
All four POSes tried with same result.

FWIW, I just checked on a couple different POS, and it worked fine for me.

Oh. Very well it might not be something wrong with the tool

Can I confirm you're on 7.7.5?

I was on 7.7.4 when I posted previously. Just swapped to 7.7.5, and still working.

Please try clearing your MSIE cookies/cache and restarting the KVS Tool.

If that does not help, please contact us directly.