Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Mar 6, 2017 | 12:50 pm
#1351
Join Date: Dec 2002
Location: LI, NY
Programs: AA EXP, AAdv since Day One
Posts: 2,702
A complete list of airlines for award searching is here: http://www.expertflyer.com/sessionlessClassList.do
Make sure you are using the Awards & Upgrades tool and not the Flight Availability when searching for awards and/or upgrades.
Here in the land of Aloha, I have no time out issues with EF.
Make sure you are using the Awards & Upgrades tool and not the Flight Availability when searching for awards and/or upgrades.
Here in the land of Aloha, I have no time out issues with EF.
Mar 6, 2017 | 1:14 pm
#1352
Join Date: Feb 2009
Posts: 3,774
A complete list of airlines for award searching is here: http://www.expertflyer.com/sessionlessClassList.do
Make sure you are using the Awards & Upgrades tool and not the Flight Availability when searching for awards and/or upgrades.
Here in the land of Aloha, I have no time out issues with EF.
Make sure you are using the Awards & Upgrades tool and not the Flight Availability when searching for awards and/or upgrades.
Here in the land of Aloha, I have no time out issues with EF.
Mar 8, 2017 | 7:50 am
#1353
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
For the information of other EF users who may see this thread: I've now encountered some similar issues with false negatives being returned on some (but not all) BA routes. LON-TXL and LHR-JNB are the two about which I've made specific reports to EF already, but of course there may well be more routes affected.
Mar 10, 2017 | 11:11 am
#1354
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,581
Expert flyer assistance for load check.
Hello dwellers of the Travel Tool forum section,
I need some assistance checking flight loads via Expert Flyer , if anyone can assist me please do let me know via PM.
Thank you !
( Sorry if i am not meant to be posting this here , or this isn't the done thing !)
I need some assistance checking flight loads via Expert Flyer , if anyone can assist me please do let me know via PM.
Thank you !
( Sorry if i am not meant to be posting this here , or this isn't the done thing !)
Mar 10, 2017 | 12:24 pm
#1355
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
ExpertFlyer offers a 5-day free trial for new users. Please feel free to try it for yourself.
Mar 11, 2017 | 11:30 am
#1357
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
The simple answer is to make the site more secure in alignment with recent changes Chrome and Firefox have made. The main page login form will return with the next release, as early as next week.
Mar 13, 2017 | 8:50 am
#1358
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
I cannot use ExpertFlyer today!
It can take a few attempts to log in successfully. However, even after getting the opening screen, any query will bring back the login page. Something must be rather buggy in your new login code.
It can take a few attempts to log in successfully. However, even after getting the opening screen, any query will bring back the login page. Something must be rather buggy in your new login code.
Mar 13, 2017 | 11:55 am
#1359
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
Once you find what works you can then troubleshoot to find out what setting or add-on is causing the issue.
Mar 13, 2017 | 12:47 pm
#1360
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
Hi Mike. As we noted in our email, it looks like your browser isn't keeping the session cookie from one page to the next. Please try a different browser, private/Incognito mode, or disabling add-ons that might interfere with cookies or JavaScript.
Once you find what works you can then troubleshoot to find out what setting or add-on is causing the issue.
Once you find what works you can then troubleshoot to find out what setting or add-on is causing the issue.
Mar 13, 2017 | 2:16 pm
#1361
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
For the information of other EF users who may see this thread: I've now encountered some similar issues with false negatives being returned on some (but not all) BA routes. LON-TXL and LHR-JNB are the two about which I've made specific reports to EF already, but of course there may well be more routes affected.
A check done just now shows that LHR-JNB continues to return false negatives.
Mar 13, 2017 | 9:26 pm
#1362
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
We have no news, we are awaiting notification from the data provider that the problem has been solved. We will email you when it is.
Mar 14, 2017 | 1:04 am
#1363
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,205
As we noted in our email reply, we use Firefox 52 here to test and arent experiencing the problem nor have we had reports from other users. Please try a different computer with Firefox or if you have a laptop, at different location (different Internet connection). For further tech help please email us directly.
Mar 14, 2017 | 1:01 pm
#1364
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
Mar 16, 2017 | 9:36 pm
#1365
Join Date: Jul 2012
Location: HKG
Programs: MH(Plat), BA(Silver), QF LTS, CX, PPL(A)
Posts: 1,771
Not sure if this is the right place to ask, but I have a suggestion for EF
Would it be possible to put in "flying time / duration" as an additional output after the "flight availability" search?
Its obviously easy to calculate within the same time zone, but going across time zones gets trickier - so it would be useful to see it at a glance
Would it be possible to put in "flying time / duration" as an additional output after the "flight availability" search?
Its obviously easy to calculate within the same time zone, but going across time zones gets trickier - so it would be useful to see it at a glance