SPG launches new social currency platform. Earn bonus Starpoints and more.

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Jun 23, 2011, 12:59 pm

#331

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

Quote:

Originally Posted by yosithezet

Everything posted fine, but it took me several checkins over the course of each stay to get the bonus to unlock. I'm assuming it is something about FourSquare and he BB...

That's an interesting data point. Do you think it could have anything to do with the signal the BB was getting at the time(s) you tried checking in to unlock it?

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Jun 23, 2011, 1:05 pm

#332

yosithezet

Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist

Join Date: Feb 2005

Location: SIN

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Posts: 12,019

Quote:

Originally Posted by Starwood Lurker

That's an interesting data point. Do you think it could have anything to do with the signal the BB was getting at the time(s) you tried checking in to unlock it?

I tried with the BB on 3G and WiFi. I tried to fire up Google Maps First to ensure GPS was locked on my location. Eventually got it to work, but never on the first day of any of the four stays which led me to my conclusion. On the fourth stay I was able to get it unlocked on my WiFi iPad using he internet in the "small" WGS lounge seconds before being checked out by one of my favorite Starwood employees.

Jun 23, 2011, 2:19 pm

#333

mahasamatman

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Posts: 52,140

Quote:

Originally Posted by Starwood Lurker

we are standing by to assist with any that don't.

Based on my contact with Customer Care, they won't even consider investigating until 21 days have passed.

Jun 23, 2011, 2:26 pm

#334

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

Quote:

Originally Posted by mahasamatman

Based on my contact with Customer Care, they won't even consider investigating until 21 days have passed.

We (the Lurkers) are under that limitation as well. It is simply part of the internal workflow set up for following up on these.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Jun 23, 2011, 8:57 pm

#335

alanslegal

Join Date: Jan 2008

Location: Sydney, Australia

Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum

Posts: 1,921

Sorry for being lazy and not doing my homework ... but is the 250 check in bonus points per reservation? per night? or per stay?

So for example, a booking of mine is one reservation, one stay, four nights .... what's the total points I could get if I checked in daily.

Jun 23, 2011, 11:25 pm

#336

mahasamatman

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Quote:

Originally Posted by alanslegal

is the 250 check in bonus points per reservation? per night? or per stay?

Per stay.

Jun 24, 2011, 1:50 am

#337

mnmag

FlyerTalk Evangelist

Join Date: Mar 2009

Location: EWR

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Posts: 16,525

Quote:

Originally Posted by alanslegal

Quote:

Originally Posted by mahasamatman

Per stay.

So your total 4s bonus will be 250 SPG pts!

Jun 24, 2011, 10:11 am

#338

alanslegal

Join Date: Jan 2008

Location: Sydney, Australia

Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum

Posts: 1,921

Cheers, thanks guys.

Jun 24, 2011, 4:49 pm

#339

uxb

Join Date: Jan 2008

Location: JFK, DCA, BUR, YVR

Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN

Posts: 5,207

So it goes...

After rocking out at 10 SPG properties, and successfully getting a 4SQ bonus/stay, I finally came across one that failed to post. W Chicago - City Centre. I checked-in, and then checked-in again, but it's been almost a week with no post.

Hoping for better luck at Le Westin Montréal this weekend.

Jun 25, 2011, 6:44 pm

#340

Zurich Flyer

Suspended

Join Date: Mar 2010

Programs: Migros Cumulus Platinum Hero

Posts: 1,628

Quote:

Originally Posted by ttusqrl

How can it show it sometimes when this just went live? Although the dates say 5/1, I have been checking into *W many times since then and this was not live. You must have tried to check in multiple times tonight: read the T&Cs -- you can only have 1 check in per 24 hours and must have a confirmed reservation.

I will be watching closely though to see that I get 250 pts for each stay between now and the expiration since I always check in.

Only if you have it connected to those accounts. You can have it where it doesn't post anywhere if you choose, except on Foursquare.

You must FIRST check-in at the hotel and after that, you will be able to "check-in" at Foursquare @:-)

Jun 25, 2011, 7:06 pm

#341

mahasamatman

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Quote:

Originally Posted by Zurich Flyer

You must FIRST check-in at the hotel and after that, you will be able to "check-in" at Foursquare

The order doesn't matter, as long as you check into Foursquare the same day you're staying there (and before you check out).

Jun 25, 2011, 8:05 pm

#342

Keyser

FlyerTalk Evangelist

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Quote:

Originally Posted by Zurich Flyer

You must FIRST check-in at the hotel and after that, you will be able to "check-in" at Foursquare @:-)

not true....for atleast 2 of my stays i first checked in at foursquare & then at the property....both bonus points posted within a couple of days after checkout....

Jun 25, 2011, 10:24 pm

#343

yosithezet

Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist

Join Date: Feb 2005

Location: SIN

Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV

Posts: 12,019

Quote:

Originally Posted by Keyser

not true....for atleast 2 of my stays i first checked in at foursquare & then at the property....both bonus points posted within a couple of days after checkout....

Were you able to unlock the bonus at that time?

Jun 26, 2011, 1:36 am

#344

starpoint_galaxy

Join Date: Jun 2011

Programs: Lifetime Platinum Premier Elite

Posts: 184

Quote:

Originally Posted by Keyser

not true....for atleast 2 of my stays i first checked in at foursquare & then at the property....both bonus points posted within a couple of days after checkout....

Yes, it is not true.

"Checking into" a Foursquare location is mostly unrelated to "checking into" the hotel. There is no communications (sending of data) from Starwood for Foursquare; so Foursquare does not know if a Starwood customer has checked into a hotel or not. There is only data sharing from Foursquare to Starwood.

If you are in the same geographic area; you can "check in" to any Foursquare location, regardless of whether you have a reservation or not; and checking in will unlock the Special. This (daily batch) data is sent from Foursquare to Starwood. Starwood then takes the batch data from Foursquare and compares it against reservations, and if there is a match, they issue the 250 Starpoint credit.

If someone is having trouble "Unlocking a Special" the problem they are having is not related to their SPG account or reservation.

Jun 26, 2011, 2:18 am

#345

Keyser

FlyerTalk Evangelist

Join Date: Apr 2009

Location: India

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Posts: 29,682

Quote:

Originally Posted by yosithezet

Were you able to unlock the bonus at that time?

yup....no problem on either occasion....