Sixt at LAX [merged experience reports]
#136
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
Another question: I noticed that the XFAR category is quite diverse when it comes to vehicle size, as it lists BMW X5, Merc M and Merc GL. X5 & M are of course comparable but it seems strange that the GL would be in the same category as it is so much bigger. Anyone recently rented an XFAR vehicle and got a GL? Thanks
#138
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
#140
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
What makes you say that? I've never rented with Sixt at LAX but on all other locations where I've rented, the cars I got always were part of the the list I posted (and the corresponding category)
Last edited by JohnRain; Jun 18, 2015 at 2:41 am
#141
Join Date: Jun 2015
Posts: 4
JohnRain, most (if not all) stattions have just a subset out of a category, let's say in IFAR the Chevrolet Captiva, but never the RAV4 (for whatever reasons, fleet mgmt maybe).
So that's my question for Sixt LAX ... what do they have there?
Thanks
-rm
So that's my question for Sixt LAX ... what do they have there?
Thanks
-rm
#142
Join Date: Jun 2009
Location: Geneva, Dubai, Paris
Programs: Disillusioned Cent
Posts: 1,880
I second your question, but for the XFAR category.
Thanks
#144




Join Date: Oct 2013
Location: Singapore
Programs: OZ Diamond, BAEC Silver, Marriott Platinum, HH Gold
Posts: 587
Apologies if this brief review is posted a bit late, but I just came across this thread 
Last year, Oct 2014, I rented a brand new (as in with 6miles!) convertible white SLK-250 from Sixt's LAX office (within the Reinaissance hotel) and found the car to be (as expected) excellent. Sixt's staff were also very professional.
And the best of all, the price, I think it was a total of 98USD for 2 full days, very cheap. These sort of prices (for this type of cars) is unheard of in Europe.
Cheers
J

Last year, Oct 2014, I rented a brand new (as in with 6miles!) convertible white SLK-250 from Sixt's LAX office (within the Reinaissance hotel) and found the car to be (as expected) excellent. Sixt's staff were also very professional.
And the best of all, the price, I think it was a total of 98USD for 2 full days, very cheap. These sort of prices (for this type of cars) is unheard of in Europe.
Cheers
J
#145
Join Date: Jul 2004
Posts: 54
Still the same
Total mess. Everyone is friendly but the system is a nightmare.
30 minutes to wait for the desk to deal with one customer. Then they don't have the car I reserved and need to wait an hour for car wash or pay to upgrade.
After insisting I don't want to pay anymore they upgrade me for free 4 phone calls and 20 minutes later.
Still waiting for the car and it's been an hour.
At Avis this would take 5 minutes Max.
30 minutes to wait for the desk to deal with one customer. Then they don't have the car I reserved and need to wait an hour for car wash or pay to upgrade.
After insisting I don't want to pay anymore they upgrade me for free 4 phone calls and 20 minutes later.
Still waiting for the car and it's been an hour.
At Avis this would take 5 minutes Max.
#146
Join Date: Sep 2012
Location: Florida
Programs: Mileage Plus
Posts: 57
Just wondering if anyone has had any recent experiance at the LAX location? I rented from the MIA location and they were great, upgraded from a BMW 3 series to a brand new 2016 Escalade, fully loaded. Not sure if I should expoect the same type of service in LA.
Then again I did reservce again LCAR, and from what I've been reading and researching, I might not get LCAR. Typically does this location run out of cars quickly? Will I have a problem upgrading to any class higher then LCAR if they do not have any car avilable?
Then again I did reservce again LCAR, and from what I've been reading and researching, I might not get LCAR. Typically does this location run out of cars quickly? Will I have a problem upgrading to any class higher then LCAR if they do not have any car avilable?
#148
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
Rented twice from LAX now, generally good experiences. First time I rented PCAR and upgraded to an SRX (no status at the time, probably because they lack PCAR), second time PFAR and got an SRX again. The second time they dispatched a limo to pick me up from the airport which was a nice plus. Renaissance shuttle isn't too bad, but they are small shuttles and once a couple of us had to stand because they had no space to sit.
That's funny because I rented an LCAR at MIA and the rep said "because you're platinum, I can offer you an upgrade for a total of $300 more".
Instead I received an ATS because apparently they didn't have anything else available in that class.
Just wondering if anyone has had any recent experiance at the LAX location? I rented from the MIA location and they were great, upgraded from a BMW 3 series to a brand new 2016 Escalade, fully loaded. Not sure if I should expoect the same type of service in LA.
Then again I did reservce again LCAR, and from what I've been reading and researching, I might not get LCAR. Typically does this location run out of cars quickly? Will I have a problem upgrading to any class higher then LCAR if they do not have any car avilable?
Then again I did reservce again LCAR, and from what I've been reading and researching, I might not get LCAR. Typically does this location run out of cars quickly? Will I have a problem upgrading to any class higher then LCAR if they do not have any car avilable?
#149
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
Sixt has some nice cars at good rates but LAX is just too painful an experience to endure. It took us one hour to get a car. The front desk is an absolute mess with each customer taking 10+ minutes to get a car. The agent who served me said that they have cars available in the next category but just not for upgrades. What?
When I rent with ANY of the other companies i am in and out in less than ten minutes and the upgrade is automatic. Why can't Sixt do the same? They have all my data, I've got platinum status. They know exactly when I'm going to arrive. Why can't they just have a car ready for me that I can hop in and drive off with?
I do like Sixt and always use them in Europe but LAX is just way too painful an experience.
When I rent with ANY of the other companies i am in and out in less than ten minutes and the upgrade is automatic. Why can't Sixt do the same? They have all my data, I've got platinum status. They know exactly when I'm going to arrive. Why can't they just have a car ready for me that I can hop in and drive off with?
I do like Sixt and always use them in Europe but LAX is just way too painful an experience.
#150
Company Representative, Sixt Customer Service
Join Date: Nov 2013
Posts: 469
Sixt has some nice cars at good rates but LAX is just too painful an experience to endure. It took us one hour to get a car. The front desk is an absolute mess with each customer taking 10+ minutes to get a car. The agent who served me said that they have cars available in the next category but just not for upgrades. What?
When I rent with ANY of the other companies i am in and out in less than ten minutes and the upgrade is automatic. Why can't Sixt do the same? They have all my data, I've got platinum status. They know exactly when I'm going to arrive. Why can't they just have a car ready for me that I can hop in and drive off with?
I do like Sixt and always use them in Europe but LAX is just way too painful an experience.
When I rent with ANY of the other companies i am in and out in less than ten minutes and the upgrade is automatic. Why can't Sixt do the same? They have all my data, I've got platinum status. They know exactly when I'm going to arrive. Why can't they just have a car ready for me that I can hop in and drive off with?
I do like Sixt and always use them in Europe but LAX is just way too painful an experience.
Please PM me with your recent rental details and I will be more than happy to look into this for you.
Thanks,
Emily

