E-rewards [Master Thread]
Jan 6, 2013 | 2:47 pm
#1201
Join Date: Jan 2001
Location: SFO
Programs: UA 1K, AA EXP, 1.7MM, & RC of an AA employee, Marriott Ambassador, Hilton Diamond
Posts: 896
If you no longer see expiration date showing online, lest assured you do not need to worry about it.
It is not a good idea to "hoard" the currency if you have reached $100 because:
1) there is usually a 30 days to 90 days before you can redeem for the 2nd redemption on the same type of award.
2) the miles can devalue as the latest HHonor redemption shows.
It is not a good idea to "hoard" the currency if you have reached $100 because:
1) there is usually a 30 days to 90 days before you can redeem for the 2nd redemption on the same type of award.
2) the miles can devalue as the latest HHonor redemption shows.
Jan 7, 2013 | 8:47 pm
#1202
Join Date: Nov 2003
Location: Our Nation's Capital
Posts: 359
How do you get them to respond?? I have now contacted them 4 times over 16 days and nothing. Is this normal? Do they respond to emails? I sent 2 emails to [email protected] and the other 2 times was from the contact form on the web site.
Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.
They used to be better than this...
Jan 7, 2013 | 9:58 pm
#1203
Join Date: Jan 2001
Location: SFO
Programs: UA 1K, AA EXP, 1.7MM, & RC of an AA employee, Marriott Ambassador, Hilton Diamond
Posts: 896
Non-response from e-rewards CS seems to be the new normal. I had a Hertz redemption in August that never posted. Back in September they at least replied that "we are looking into that and let you know as soon as possible" -you guessed right - nothing happened afterwards.
Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.
They used to be better than this...
Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.
They used to be better than this...
Jan 8, 2013 | 7:31 am
#1204
Used to be Premier Monkey
Join Date: Dec 2003
Location: Edwards, CO & Palm Desert, CA
Programs: UA 1K; AA EXP; WOH Globalist; Bonvoy Gold; IHG PLT; HHonors Gold
Posts: 477
Non-response from e-rewards CS seems to be the new normal. I had a Hertz redemption in August that never posted. Back in September they at least replied that "we are looking into that and let you know as soon as possible" -you guessed right - nothing happened afterwards.
Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.
They used to be better than this...
Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.
They used to be better than this...
I do like receiving a confirmation email with a tracking number once I've submitted a query on their website.
Jan 8, 2013 | 8:57 am
#1205
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,345
This is a real pain. For those of us who use e-rewards just to keep various memberships alive, the ideal situation is to hoard as long as possible and only transfer when we have failed to have other activity and some points/miles are closing in on the date when they would expire.
Jan 8, 2013 | 3:50 pm
#1206
Join Date: Jul 2011
Location: Los Angeles, CA
Posts: 423
Jan 9, 2013 | 8:43 am
#1208
Join Date: Jan 2001
Location: SFO
Programs: UA 1K, AA EXP, 1.7MM, & RC of an AA employee, Marriott Ambassador, Hilton Diamond
Posts: 896
Has anyone else had problems with redemptions? Since a started in 2000 I have never had any issues. Fungirl I hope your case is isolated and it eventually is resolved.
Jan 10, 2013 | 6:38 am
#1209
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
E-rewards [Master Thread]
I took a father/ son survey a few weeks ago in which my father and I had to participate. The reward was supposed to be a $75 visa prepaid and $75 into my erewards account. Instead they decided to pay out $100 in ereward currency and $100 amazon gift card. Very awesome day! Thank you erewards!!!
Jan 10, 2013 | 5:44 pm
#1210
Join Date: Jan 2008
Location: SFO/SJC, CA
Posts: 630
This is a real pain. For those of us who use e-rewards just to keep various memberships alive, the ideal situation is to hoard as long as possible and only transfer when we have failed to have other activity and some points/miles are closing in on the date when they would expire.
Jan 11, 2013 | 11:57 am
#1211
Join Date: Jan 2001
Location: SFO
Programs: UA 1K, AA EXP, 1.7MM, & RC of an AA employee, Marriott Ambassador, Hilton Diamond
Posts: 896
How do you get them to respond?? I have now contacted them 4 times over 16 days and nothing. Is this normal? Do they respond to emails? I sent 2 emails to [email protected] and the other 2 times was from the contact form on the web site...
And yes the answer in both emails was points currently do not expire as long as there is at least one survey answered in a 12 month period. That does not include redemptions as it does with airline miles.
This is good news. Now I can and I can wait until I really need to add the miles or points to an account rather then adding them to the hotel or airline account earlier then needed.
Jan 11, 2013 | 4:33 pm
#1212
Join Date: Nov 2012
Location: Miami, FL
Posts: 140
Well 3 weeks after my first email and I just received two responses an hour apart. It's like they just went back to work. But I am glad they responded.
And yes the answer in both emails was points currently do not expire as long as there is at least one survey answered in a 12 month period. That does not include redemptions as it does with airline miles.
This is good news. Now I can and I can wait until I really need to add the miles or points to an account rather then adding them to the hotel or airline account earlier then needed.
And yes the answer in both emails was points currently do not expire as long as there is at least one survey answered in a 12 month period. That does not include redemptions as it does with airline miles.
This is good news. Now I can and I can wait until I really need to add the miles or points to an account rather then adding them to the hotel or airline account earlier then needed.
Jan 11, 2013 | 5:34 pm
#1213
Join Date: Jun 2012
Location: HOU
Posts: 4
See How Often You Can Redeem
Same here. Just got the confirmation email today that points do not expire. I'm currently transferring to SW and there is no discount for transferring larger amounts, so I just transferred what I could. I assume they still have the only one partner redemption per quarter rule since it won't let me transfer more to SW, but I can't find it anywhere on the site. Any confirmation on this?
Jan 11, 2013 | 6:17 pm
#1214
Join Date: Nov 2012
Location: Miami, FL
Posts: 140
Whether or not you have redeemed an award in the allowed time period or not it will tell you in the Terms & Conditions listed right there after you re-enter your email and pw. I just tried it with United and it clearly stated under the "Redemption Limitation" section that it was allowed once every 30 days. (right before it told me in red lettering that I had redeemed in that time period so sorry).
Jan 12, 2013 | 5:51 pm
#1215
Join Date: Jan 2008
Location: SFO/SJC, CA
Posts: 630
" Your account is not subject to e-Rewards Currency expiring, as long as the account is active.
Participating in surveys will ensure your account is active.
If you require further information please see the terms and conditions on our website. "