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Old Jan 11, 2013 | 11:57 am
  #1211  
ChanelCinq
1M
50 Countries Visited
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25 Years on Site
 
Join Date: Jan 2001
Location: SFO
Programs: UA 1K, AA EXP, 1.7MM, & RC of an AA employee, Marriott Ambassador, Hilton Diamond
Posts: 896
Originally Posted by ChanelCinq
How do you get them to respond?? I have now contacted them 4 times over 16 days and nothing. Is this normal? Do they respond to emails? I sent 2 emails to [email protected] and the other 2 times was from the contact form on the web site...
Well 3 weeks after my first email and I just received two responses an hour apart. It's like they just went back to work. But I am glad they responded.

And yes the answer in both emails was points currently do not expire as long as there is at least one survey answered in a 12 month period. That does not include redemptions as it does with airline miles.

This is good news. Now I can and I can wait until I really need to add the miles or points to an account rather then adding them to the hotel or airline account earlier then needed.
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