Originally Posted by
ChanelCinq
How do you get them to respond?? I have now contacted them 4 times over 16 days and nothing. Is this normal? Do they respond to emails? I sent 2 emails to
[email protected] and the other 2 times was from the contact form on the web site...
Well 3 weeks after my first email and I just received two responses an hour apart. It's like they just went back to work. But I am glad they responded.
And yes the answer in both emails was points currently do not expire as long as there is at least one survey answered in a 12 month period. That does not include redemptions as it does with airline miles.
This is good news. Now I can and I can wait until I really need to add the miles or points to an account rather then adding them to the hotel or airline account earlier then needed.