Originally Posted by fungirl

Non-response from e-rewards CS seems to be the new normal. I had a Hertz redemption in August that never posted. Back in September they at least replied that "we are looking into that and let you know as soon as possible" -you guessed right - nothing happened afterwards.

Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.

They used to be better than this...