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Old Jan 8, 2013 | 7:31 am
  #1204  
Justin Does...
Used to be Premier Monkey
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Join Date: Dec 2003
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Originally Posted by fungirl
Non-response from e-rewards CS seems to be the new normal. I had a Hertz redemption in August that never posted. Back in September they at least replied that "we are looking into that and let you know as soon as possible" -you guessed right - nothing happened afterwards.

Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.

They used to be better than this...
e-rewards used to have very prompt customer service. Lately (for the past two months), I've noticed that it takes them 3-4 weeks to respond, but they ultimately respond.

I do like receiving a confirmation email with a tracking number once I've submitted a query on their website.
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