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E-rewards [Master Thread]

E-rewards [Master Thread]

Old Feb 23, 17, 12:52 pm
  #2701  
 
Join Date: Feb 2012
Posts: 599
IHG rep told me that there is an upcoming change to e-rewards coming up, so headsup on that.

But since its not official yet, they gave me my elite qualifying points for this week's transfer.
nomii is offline  
Old Feb 23, 17, 1:13 pm
  #2702  
 
Join Date: Dec 2014
Posts: 49
Hi @nomii,

How did you contact them? Thanks
wadmak is offline  
Old Feb 23, 17, 2:29 pm
  #2703  
 
Join Date: Feb 2012
Posts: 599
From here : https://www.ihg.com/hotels/us/en/cus...missing-points
nomii is offline  
Old Feb 24, 17, 4:25 am
  #2704  
 
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTP, HH Diamond, SPG Plat 75/LTG
Posts: 726
Originally Posted by uxb View Post
This happened to me recently. What kind of "kiss of death" is that (since I'm based in the US)?
So what do you mean - you had that come up and they fixed it or what?

Because I had this happen last night and I was just traveling in the US, where I live. I've never had it happen before...
FullTimeFlyer is offline  
Old Feb 24, 17, 5:17 am
  #2705  
uxb
 
Join Date: Jan 2008
Location: JFK, BUR, YVR
Programs: AS (MVP), BA, DL, HH (G), MR (T/LTP), UA (*S), UScAAre (1,55MM), WN
Posts: 4,775
Originally Posted by FullTimeFlyer View Post
So what do you mean - you had that come up and they fixed it or what?

Because I had this happen last night and I was just traveling in the US, where I live. I've never had it happen before...
I reached out to e-Rewards via Twitter and they got someone to contact me back. They terminated my account claiming that the data they received from me was unusable based on certain quality checks they perform. I wrote in response that I took umbrage with their assessment; especially, given the fact that I had been honestly answering their surveys since 2005. I also felt the timing was convenient as I was increasingly encountering issues getting proper credit for my time. After tallying my redemptions (including my final two redemptions), I received just over $4k in miles, points, etc. For those of you who just opened new accounts, how's that working out?
uxb is offline  
Old Feb 26, 17, 1:53 pm
  #2706  
 
Join Date: Dec 2016
Posts: 5
No problems with mine other than point inconsistencies between their website and mobile app. But u can redeem from which ever shows the more points.
benHogan is offline  
Old Feb 26, 17, 3:05 pm
  #2707  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Spire, Delta Silver
Posts: 4,109
Did another IHG redemption (I need to rebuild my points balance, EQ or not, anyways) and made my screengrab of the T&C at time of redemption. I'll let y'all know how they post, probably on Tuesday morning.
beachmouse is offline  
Old Feb 26, 17, 6:47 pm
  #2708  
 
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTP, HH Diamond, SPG Plat 75/LTG
Posts: 726
Originally Posted by uxb View Post
I reached out to e-Rewards via Twitter and they got someone to contact me back. They terminated my account claiming that the data they received from me was unusable based on certain quality checks they perform. I wrote in response that I took umbrage with their assessment; especially, given the fact that I had been honestly answering their surveys since 2005. I also felt the timing was convenient as I was increasingly encountering issues getting proper credit for my time. After tallying my redemptions (including my final two redemptions), I received just over $4k in miles, points, etc. For those of you who just opened new accounts, how's that working out?
Ugh, that sounds bad. Well, I just redeemed the miles I had and I'll let things rest a few days while that goes through. But it's a shame as nothing has changed and I too have received a heck of a lot of value over the years based on getting a lot of surveys related to my company. Bummed. But thanks for getting back to share what you know.

FTF

Last edited by FullTimeFlyer; Feb 26, 17 at 6:48 pm Reason: Add forgotten thanks!
FullTimeFlyer is offline  
Old Feb 27, 17, 9:31 am
  #2709  
 
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTP, HH Diamond, SPG Plat 75/LTG
Posts: 726
Does anyone know when they send the Alaska miles redemptions? (ie, is there a consistent day of the week, etc,, as people describe for many of the partners?)

Tx

FTF
FullTimeFlyer is offline  
Old Feb 28, 17, 5:03 am
  #2710  
 
Join Date: Dec 2014
Posts: 49
FYI my IHG points NON-qualifying again.

I've already sent a few complaints after last week redemptions. Gotta do it again... and again... and again. If any of you knows how to get to someone in charge instead of them useless muppets I have to deal with, please do tell.

They did reply that "Our records show that your past e-Rewards points was counted as qualifying points. Please allow for the recent (...) points from e-Rewards to be reflected as qualifying points." but nothing has been done about it anyway...
wadmak is offline  
Old Feb 28, 17, 5:36 am
  #2711  
 
Join Date: Jul 2004
Location: Washington, DC
Programs: AA, UA, DL, Hertz Five Star, Marriott Gold, IHG Spire, Hilton
Posts: 1,203
Originally Posted by wadmak View Post
FYI my IHG points NON-qualifying again.

I've already sent a few complaints after last week redemptions. Gotta do it again... and again... and again. If any of you knows how to get to someone in charge instead of them useless muppets I have to deal with, please do tell.

They did reply that "Our records show that your past e-Rewards points was counted as qualifying points. Please allow for the recent (...) points from e-Rewards to be reflected as qualifying points." but nothing has been done about it anyway...
Same here, sent an email a few minutes ago, will keep going until the points post as elite.
bob12403 is offline  
Old Feb 28, 17, 10:48 am
  #2712  
 
Join Date: Feb 2012
Posts: 599
For IHG last week I had to do 3 rounds of email with them to get my elite qualifying posted.

Noticed that people who responded at US night-time (presumably from an outsourced center) just gave generic boiler plate responses which I doubt they even read. After replying back a few times, during US day-time someone replied back and credited me the elite qualifying points.
nomii is offline  
Old Feb 28, 17, 10:55 am
  #2713  
 
Join Date: Sep 2015
Posts: 71
Originally Posted by bob12403 View Post
Same here, sent an email a few minutes ago, will keep going until the points post as elite.
same here, mine just posted but not as EQ this morning.
Dai.Lo is offline  
Old Feb 28, 17, 11:46 am
  #2714  
 
Join Date: Jan 2015
Posts: 707
Originally Posted by Dai.Lo View Post
same here, mine just posted but not as EQ this morning.
Same here, just checked my account and latest 4k not eq. Looks like the last time that were eq for me was near the end of December 16. I have emailed CS with a copy of erewards T&C's.
Tilly71 is offline  
Old Feb 28, 17, 2:34 pm
  #2715  
 
Join Date: Dec 2014
Posts: 49
Feb 7 was still O.K. Don't know about the 14th. 21st and 28th all wrong :-/
wadmak is offline  

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