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E-rewards [Master Thread]

E-rewards [Master Thread]

Old Mar 16, 2017, 7:45 am
  #2776  
 
Join Date: Mar 2017
Posts: 1
Originally Posted by catdad
Yes, me too!

Log in generates error message: Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account
2 days before i tried to login and said 0 points, all the points i earned lost, and the next day when i tried to login it says ''Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account.''

I have emailed them and no response since 3 days.
coffeetable is offline  
Old Mar 16, 2017, 7:47 am
  #2777  
BTA
 
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
I'm curious if anyone is able to access their accounts recently?



I don't think I've done anything out of the ordinary. My balance is large due to not many redemptions lately, but just responding to some surveys. Isn't that what they want?

I've emailed twice, and it has been more than a week without a reply. I recently tried twitter, but also no response yet.
BTA is offline  
Old Mar 16, 2017, 7:55 am
  #2778  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
I have access to my account
Saral is offline  
Old Mar 16, 2017, 8:03 am
  #2779  
BTA
 
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
Originally Posted by Saral
I have access to my account
Thanks.

I must have done something they didn't like. Wish I knew what it was and that I would get some response to my inquiries.
BTA is offline  
Old Mar 16, 2017, 9:40 am
  #2780  
 
Join Date: Jan 2015
Posts: 783
Originally Posted by Saral
After numerous emails back and forth my 8000 e-rewards points credited since 21.2.17 have been converted to EQP...don't give up anyone that is still trying!

App still isn't working though
Have you contacted them either by cs,twitter or FB about the app not working as I have but the standard reply it's your browser.
Tilly71 is offline  
Old Mar 16, 2017, 10:19 am
  #2781  
BTA
 
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
Apparently I've been shut down. I got a boiler plate response (see below). I wish I knew what occurred. I don't take that many surveys, and basically just use this to keep inactive accounts from expiring. I had a big balance that is likely gone.



Thank you for your query. We have reviewed your account and we have identified several discrepancies in your account details and/or survey activity that are in breach of our terms and conditions. We regret to inform you that under such terms, we have had to close your account permanently. You will no longer be able to take surveys and claim rewards from e-Rewards going forward.
Thank you for your cooperation in this matter.
Another example why earn/burn is always a good idea.
BTA is offline  
Old Mar 16, 2017, 11:38 am
  #2782  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
I have a banner across my App saying it is no longer supported and I should use the website.
Saral is offline  
Old Mar 16, 2017, 12:31 pm
  #2783  
 
Join Date: Feb 2012
Location: Central Europe
Programs: AY Gold, A3 Gold, UA Gold, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 482
This is just crazy. Both my and my spouse's account blocked. One had $400 and other $150. Both were only accounts with e-rewards. It seems that our only sin is big balance.
mirror74 is offline  
Old Mar 16, 2017, 3:27 pm
  #2784  
 
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Originally Posted by Saral
I have a banner across my App saying it is no longer supported and I should use the website.
Mine is doing the same. My valued opinions app did the same thing yesterday. I wonder if valued opinions and e-rewards are owned by the same company. Seems strange that they would both do that within a day's time.
Critterlynn is offline  
Old Mar 16, 2017, 3:54 pm
  #2785  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Originally Posted by Critterlynn
Mine is doing the same. My valued opinions app did the same thing yesterday. I wonder if valued opinions and e-rewards are owned by the same company. Seems strange that they would both do that within a day's time.
this is from the valued opinions app

​​​​​​2. License. The Apps are licensed, not sold, to you for use only under the terms of this EULA by Research Now Limited. (formerly known as e-Rewards, Inc.) (Research Now) located at 5800 Tennyson Pkwy, Suite 600, Plano, TX 75024, USA. Research Now reserves all rights, title and interest not expressly granted to you.
Saral is offline  
Old Mar 16, 2017, 4:52 pm
  #2786  
 
Join Date: Nov 2014
Posts: 246
I am getting
"Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account."
On one of my accounts. It had about $98 in it. I was about to redeem when it hit $100.
beastieb is offline  
Old Mar 17, 2017, 4:11 am
  #2787  
 
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 869
Originally Posted by BTA
Apparently I've been shut down. I got a boiler plate response (see below). I wish I knew what occurred. I don't take that many surveys, and basically just use this to keep inactive accounts from expiring. I had a big balance that is likely gone.

Another example why earn/burn is always a good idea.
As another recently exiled member with no real idea of what happened, I have to love that they end their "FU" notes by thanking us for our cooperation. What the heck do we have to cooperate with, and what options are there? It's just being hosed.
FullTimeFlyer is offline  
Old Mar 17, 2017, 7:57 am
  #2788  
 
Join Date: Feb 2015
Posts: 6
Originally Posted by coffeetable
2 days before i tried to login and said 0 points, all the points i earned lost, and the next day when i tried to login it says ''Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account.''

I have emailed them and no response since 3 days.
Skinnybiker is offline  
Old Mar 17, 2017, 7:58 am
  #2789  
 
Join Date: Feb 2015
Posts: 6
I have had the same experience in the last week. I've emailed and no response. Help from anyone would be helpful. I'm losing a lot of points.
Skinnybiker is offline  
Old Mar 17, 2017, 8:00 am
  #2790  
 
Join Date: Feb 2012
Location: Central Europe
Programs: AY Gold, A3 Gold, UA Gold, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 482
Originally Posted by Skinnybiker
I have had the same experience in the last week. I've emailed and no response. Help from anyone would be helpful. I'm losing a lot of points.
Don't think there is anything we can do about it. Just stop using them and drive them out of business.
mirror74 is offline  

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