E-rewards [Master Thread]
Mar 17, 2017, 8:32 pm
#2791
Join Date: May 2009
Posts: 46
Got the "Member account has been deactivated at Member's request or due to extended inactivity. Please contact Member Services to reinstate your account" message a few days ago - just as a reward was supposed to be credited to my account (in addition to the funds already in it).
No response from e-rewards to my emails.
No response from e-rewards to my emails.
Last edited by go_hokies; Mar 22, 2017 at 1:17 pm
Mar 18, 2017, 5:38 am
#2792
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
I finally got a response via twitter DM. Then magically my email was replied to...
with the information noted earlier in post 2781
I was not reinstated. But told to wait for further review. I'm not holding my breath, but also not giving up. I'd like to know what I did to cause this.
with the information noted earlier in post 2781
I was not reinstated. But told to wait for further review. I'm not holding my breath, but also not giving up. I'd like to know what I did to cause this.
Last edited by BTA; Mar 18, 2017 at 12:28 pm
Mar 18, 2017, 12:22 pm
#2794
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Those of you with deactivated accounts... Are you using multiple emails and have 2 or more accounts?
Years ago, I was doing surveys for both my husband and my own account from the same computer and they inactivated the accounts. I wrote and asked why and they said it was because 1 computer was being used for 2 accounts and that we had the same address. We always redeemed to our own hotel or airline accounts.
I responded that we are married, live in the same house, and use the same computer. They reactivated the accounts.
Another time they wanted to verify where we lived and had to send a copy of our driver's licenses.
Since the deactivation, I never use the same computer to respond to surveys from both of our accounts. I generally use my work computer for my husband's account (or my ipad) and my own desktop for my account (sometimes my phone).
Haven't had a problem since.
Years ago, I was doing surveys for both my husband and my own account from the same computer and they inactivated the accounts. I wrote and asked why and they said it was because 1 computer was being used for 2 accounts and that we had the same address. We always redeemed to our own hotel or airline accounts.
I responded that we are married, live in the same house, and use the same computer. They reactivated the accounts.
Another time they wanted to verify where we lived and had to send a copy of our driver's licenses.
Since the deactivation, I never use the same computer to respond to surveys from both of our accounts. I generally use my work computer for my husband's account (or my ipad) and my own desktop for my account (sometimes my phone).
Haven't had a problem since.
Mar 18, 2017, 12:30 pm
#2796
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
No. I updated my earlier post. As I said, I am not giving up, but I don't have high hopes.
Only used one account.
I'd just like to get more than a form letter response that doesn't explain what happened.
I'd just like to get more than a form letter response that doesn't explain what happened.
Mar 19, 2017, 1:56 pm
#2799
Join Date: Feb 2012
Location: Central Europe
Programs: AY Gold, A3 Gold, UA Gold, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 482
Mar 19, 2017, 3:11 pm
#2800
Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
I have not had a new survey available for several days now, on either of my accounts. I think I'm going to cash out all my points, just in case.
Mar 20, 2017, 12:08 pm
#2803
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Mar 21, 2017, 8:28 am
#2805
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
Update: I got my account restored. Still unclear what I did that caused this to happen.
A few hours after my account being restored, my full balance was back in place, and it looks like I can redeem for rewards again.
So, I'm pleasantly surprised, and will likely cash out as much as I can to get my balance down a bit.
Good luck to others.
A few hours after my account being restored, my full balance was back in place, and it looks like I can redeem for rewards again.
So, I'm pleasantly surprised, and will likely cash out as much as I can to get my balance down a bit.
Good luck to others.
Last edited by BTA; Mar 21, 2017 at 12:16 pm Reason: updated with new info
