Update: I got my account restored. Still unclear what I did that caused this to happen.
A few hours after my account being restored, my full balance was back in place, and it looks like I can redeem for rewards again.
So, I'm pleasantly surprised, and will likely cash out as much as I can to get my balance down a bit.
Good luck to others.
Last edited by BTA; Mar 21, 2017 at 12:16 pm
Reason: updated with new info