Originally Posted by
ChanelCinq
How do you get them to respond?? I have now contacted them 4 times over 16 days and nothing. Is this normal? Do they respond to emails? I sent 2 emails to
[email protected] and the other 2 times was from the contact form on the web site.
Non-response from e-rewards CS seems to be the new normal. I had a Hertz redemption in August that never posted. Back in September they at least replied that "we are looking into that and let you know as soon as possible" -you guessed right - nothing happened afterwards.
Since October, I didn't get any responses (aside from an automatic acknowledgement notification with phony case numbers) to any of the follow-up 3 inquiries sent via the contact form on the website.
They used to be better than this...
