May 5, 2014, 12:17 pm
Last edit by: Bikeguy
Kate will only allow load totals up to $1999.99 every 10 minutes. It does not matter if it was you or the person before you. If you go over that limit, Kate will freeze. Sept 2015- Several people have reported the 10 minute limit is now longer than 10. Not sure how much longer yet. Several Kate's have locked up following the old 10 minute rule.
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.
Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
- Before you press anything, plug the headphones into the jack near the pinpad
- The touchscreen will "gray" out, and you won't be able to press anything.
- Press '3' on the pinpad
- Press 'Enter' on the pinpad
- Continue business as usual on the touch screen.
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
Walmart money kiosks(2013-2015)
May 3, 2015, 11:45 am
#2132
Join Date: Feb 2014
Posts: 908
So I read on Yahoo that Walmart closed 5 stores due to "plumbing" issues. I didn't think much of it until I went to my Pico Rivera, CA Walmart to visit Kate.....It was one of the stores that were closed.
May 3, 2015, 12:40 pm
#2133
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
Kate produced a strange receipt after unload
I was on my 5th x $200 unload when Kate stopped printing complete receipt. I pulled it out and got part of it; then another part was printed with a strange combination of words and characters. And it stopped working and asked for a store manager to log in. That was my last $200, so I walked away.
What was it - Kate just broke down on me, or it detected something?
What was it - Kate just broke down on me, or it detected something?
May 3, 2015, 12:46 pm
#2134
Join Date: Jul 2014
Posts: 3,688
I was on my 5th x $200 unload when Kate stopped printing complete receipt. I pulled it out and got part of it; then another part was printed with a strange combination of words and characters. And it stopped working and asked for a store manager to log in. That was my last $200, so I walked away.
What was it - Kate just broke down on me, or it detected something?
What was it - Kate just broke down on me, or it detected something?
however, make sure to check your balance on your phone while there and as long as balance comes up correct, you can forget about Kate's tantrums.
May 3, 2015, 12:47 pm
#2135
Join Date: Jan 2015
Location: LAX
Programs: AA, DL, Hyatt, Hilton
Posts: 127
I was on my 5th x $200 unload when Kate stopped printing complete receipt. I pulled it out and got part of it; then another part was printed with a strange combination of words and characters. And it stopped working and asked for a store manager to log in. That was my last $200, so I walked away.
What was it - Kate just broke down on me, or it detected something?
What was it - Kate just broke down on me, or it detected something?
May 3, 2015, 12:56 pm
#2136
Join Date: Mar 2009
Location: East Coast
Posts: 1,018
this has happened to me a lot of times especially when there's paper jam. nothing to really worry about. when it quits working, I just look for associate to re-boot and soon as she removes paper jam, everything's back to normal.
however, make sure to check your balance on your phone while there and as long as balance comes up correct, you can forget about Kate's tantrums.
however, make sure to check your balance on your phone while there and as long as balance comes up correct, you can forget about Kate's tantrums.
Yes, everything unloaded in full. If I see Kate is broken, I always ask associates/managers to fix it, but this time the MOD was the nastiest MOD, so I didn`t even want to approach her and her crazy attitude, plus I didn`t need it immediately. But I am wondering why for such low amount it broke down. Unless somebody unloaded money (which quite unlikely in my area I think) right before me and brought that "rule". But everything was unloaded and posted (I think it would reject unload otherwise).
May 3, 2015, 1:44 pm
#2137
Suspended
Join Date: Nov 1999
Posts: 24,153
This is 1 reason I no longer load using Kate on weekends or holidays.But instead M-F mid day = less folks doing it = less chances of Kate refusing to eat the food I bring to her
That said on Fri the Kate I used only printed a reg receipt with all the info every 5th or 6th load, but did print something with a message that the load was successful and sure enough it was.
Ive gotten my different receipts over time but if everything goes as it should then even w/o a printed receipt, Ive never found the $$ were unloaded from the card but wasnt loaded onto the BB
That said on Fri the Kate I used only printed a reg receipt with all the info every 5th or 6th load, but did print something with a message that the load was successful and sure enough it was.
Ive gotten my different receipts over time but if everything goes as it should then even w/o a printed receipt, Ive never found the $$ were unloaded from the card but wasnt loaded onto the BB
May 3, 2015, 3:39 pm
#2138
Join Date: Jan 2014
Posts: 742
All of my kates ( 8 within 30 min) have been down for ages. My nearest on I've called and asked for it to be fixed and nothing has changed... About a year ago same one was down and they fixed it immediately and called me to tell me that.
May 6, 2015, 11:40 am
#2139
Join Date: Aug 2014
Posts: 1,303
With regards to plugging in my 3.5mm headphone cord, does anyone know how to go from transaction 1 to transaction 2 without having to unplug the headphones and then plug them in again? When I get to the point where my receipt spits out after transaction 1, it just sits there until I unplug the headphones, then the Kate resets and goes back to the home screen and I have to plug the headphones in again for transaction 2. ???
May 6, 2015, 1:10 pm
#2140
Join Date: Feb 2014
Location: PHX
Programs: AA EXP, SPG Plat, Hyatt Plat
Posts: 78
Anyone had trouble with the "double PIN" ??? Everything works fine till I slide my USbank gc, input pin and instead of processing it pops up another screen on pinpad asking for the pin again (this time with about 10 blank spaces). Won't take anything then. Canceled and walked away after a couple cards/try and loaded fine at MC. Thinking it's just another Kate glitch.
May 6, 2015, 1:15 pm
#2141
Join Date: Dec 2013
Location: Socal
Posts: 133
Anyone had trouble with the "double PIN" ??? Everything works fine till I slide my USbank gc, input pin and instead of processing it pops up another screen on pinpad asking for the pin again (this time with about 10 blank spaces). Won't take anything then. Canceled and walked away after a couple cards/try and loaded fine at MC. Thinking it's just another Kate glitch.
May 6, 2015, 1:34 pm
#2142
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
went to WM. Kate was actually on. There was a person using it (not for ms). I waited excitedly/patiently. Said person then BREAKS KATE!!!!!!!! Calls mgr over to fix and unable to fix. Kate now off once again. I was so.. so.. pissed off. left wm. did not even buy what i went there to buy. sigh. maybe i should just apply p/t at the mc.... or convince someone else to! 
May 6, 2015, 5:11 pm
#2143
Join Date: Dec 2014
Location: VA
Posts: 147
Anyone had trouble with the "double PIN" ??? Everything works fine till I slide my USbank gc, input pin and instead of processing it pops up another screen on pinpad asking for the pin again (this time with about 10 blank spaces). Won't take anything then. Canceled and walked away after a couple cards/try and loaded fine at MC. Thinking it's just another Kate glitch.
May 6, 2015, 5:14 pm
#2144
Join Date: Jan 2013
Programs: Total Rewards Diamond, Delta Gold, Starwood Gold, Mosaic
Posts: 235
With regards to plugging in my 3.5mm headphone cord, does anyone know how to go from transaction 1 to transaction 2 without having to unplug the headphones and then plug them in again? When I get to the point where my receipt spits out after transaction 1, it just sits there until I unplug the headphones, then the Kate resets and goes back to the home screen and I have to plug the headphones in again for transaction 2. ???
May 6, 2015, 8:34 pm
#2145
Join Date: Feb 2014
Location: PHX
Programs: AA EXP, SPG Plat, Hyatt Plat
Posts: 78
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it. If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.