May 5, 2014, 12:17 pm
Last edit by: Bikeguy
Kate will only allow load totals up to $1999.99 every 10 minutes. It does not matter if it was you or the person before you. If you go over that limit, Kate will freeze. Sept 2015- Several people have reported the 10 minute limit is now longer than 10. Not sure how much longer yet. Several Kate's have locked up following the old 10 minute rule.
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.
Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
Note: If you ever make a mistake, to get out, just unplug the headphone.
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Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
9 digit pin problem - Sometimes, for unknown reasons, after you swipe your card and enter your pin, MCE will ask you for a 9 digit pin. To date, no one knows why this happens, or has a fix for it.
If it repeatedly asks you for a pin, this is the same as the 9 digit pin problem and there is no fix.Unplugging and re-booting by a supervisor doesn't fix this problem.
For consistent MCE issues, use the WM feedback link to report:
https://corporate.walmart.com/contac...orate-feedback
Select 'store experience' and be sure to include the store number and address. If you include your name and phone number the stores sometimes call when it is working again. Do not abuse this as it may lead to your MCE being removed.
How to shut Kate up by sosamo
- Before you press anything, plug the headphones into the jack near the pinpad
- The touchscreen will "gray" out, and you won't be able to press anything.
- Press '3' on the pinpad
- Press 'Enter' on the pinpad
- Continue business as usual on the touch screen.
Note: If you ever make a mistake, to get out, just unplug the headphone.
----
Walmart Money Center Kiosk Location
Any of the walmarts on the list have a Kate
http://www.moneypass.com/atm-locator.aspx
Look for "Walmart Money Center Express" as one of the services
http://www.walmart.com/c/store/search/MoneyCenter
------------------------------
Walmart money kiosks(2013-2015)
May 7, 2014, 10:58 pm
#631
Join Date: Mar 2006
Posts: 119
Has anyone received a message that said that for your security a representative needs to come help you complete the transaction? is it because of too many reloads in a short amount of time? I had to wait for someone in front of me to finish his reloads
May 7, 2014, 11:07 pm
#632
Join Date: Nov 2013
Location: Sacramento, CA
Posts: 437
I bet when this happens, WM employees will simply put up an "out of order" sign and be done with it.
This is why we all need to be informed on the nuances of this machine.
I've seen them bypass this by logging in with their store ID and click "continue" or "cancel" or something like that.
Last edited by vinhboy; May 7, 2014 at 11:17 pm
May 8, 2014, 12:31 am
#634
Join Date: Mar 2014
Location: OC/LAX
Posts: 376
Last month I went to a local WM. MCE was down. CS at MC said, "it's been broken for a long time." I went to WM.com and filled out feedback for customer experience at the store stating that they were providing a bad customer experience when the MCE was down for a long time and they left it broken. Miraculously (or not), this month it is working 
May 8, 2014, 7:33 am
#635
Join Date: Feb 2013
Programs: United MP, American AAdvantage, Chase UR, AMEX MR
Posts: 211
Milpitas is gone since April maybe due to construction. I went to MV and was disappointed that Kate is gone there, too. Should had came here first. When was it removed because it was working fine on April 25?
May 8, 2014, 7:38 am
#636
Join Date: Feb 2013
Programs: United MP, American AAdvantage, Chase UR, AMEX MR
Posts: 211
I completely agree, i think theres a handful of idiots that doesn't have a clue how to use it. Going there in the morning, working, back at lunch it needs a reset, almost always have approval needed on $500. To make it worst, those lazy idiots probably walk away (seen that many times) and have the next user go find an associate to reset it.
May 8, 2014, 7:45 am
#637
Join Date: Oct 2013
Location: WAS
Programs: SPG Plat. Marriott Plat. Hilton Diamond. Hyatt Diamond. IHG Plat.
Posts: 2,580
So I go to my kate last night. It had a message on the screen:
"Authorizing devices" or something.
Anyone else see this?
"Authorizing devices" or something.
Anyone else see this?
May 8, 2014, 11:39 pm
#638
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,463
May 9, 2014, 12:23 pm
#639
Join Date: Oct 2004
Location: Sacramento CA - SMF
Programs: UA 1K, PC Plat, SPG Gld, HH Gld, MR Gld
Posts: 207
Yes. That means you did more than $1999.99 in 10 minutes. Which may have included the person in front of you. The kiosks some how notifies one of the employees, and they will come over to help you.
I bet when this happens, WM employees will simply put up an "out of order" sign and be done with it.
This is why we all need to be informed on the nuances of this machine.
I've seen them bypass this by logging in with their store ID and click "continue" or "cancel" or something like that.
I bet when this happens, WM employees will simply put up an "out of order" sign and be done with it.
This is why we all need to be informed on the nuances of this machine.
I've seen them bypass this by logging in with their store ID and click "continue" or "cancel" or something like that.
May 9, 2014, 8:22 pm
#640
Join Date: Apr 2014
Location: Columbus OH
Posts: 23
Anyone else on this thread in Columbus OH? Only 2 machines in town - PM me if interested in notifying each other when Easton is up or Bethel is down.
May 9, 2014, 8:29 pm
#641
Suspended
Join Date: Jan 2013
Location: LAX/SNA
Programs: AA, Hilton Gold
Posts: 3,887
The WM near a friends house (which I don't go too that often) had the "CLOSED" display up on the kiosk monitor, and about 3-5 signs saying "NO MONEY ORDERS." I guess this one is just enough into the bad part of town to still be hit by us. =/
May 10, 2014, 10:28 pm
#642
Join Date: Mar 2014
Location: OC/LAX
Posts: 376
Last month I went to a local WM. MCE was down. CS at MC said, "it's been broken for a long time." I went to WM.com and filled out feedback for customer experience at the store stating that they were providing a bad customer experience when the MCE was down for a long time and they left it broken. Miraculously (or not), this month it is working
May 11, 2014, 12:08 am
#643
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
For folks in the Bay Area - did a little excursion to 3 WM's in the EB today - Coliseum, Bayfair & San Leandro. None had working Kates, although Bayfair was the closest - it was on, although with a cryptic "login" screen and a piece of paper taped on it saying "Out of order". Coliseum's Kate was completely shut down and blocked with carts.
I was able to load my BB using the $200 VGCs at regular cashiers just fine, although some of them are wary of practice, and one even asked if my VGCs were "MyVanillas" (because if they were, she was going to shut me down). It's still possible to buy MOs at customer service, although you may get pushback if you're using prepaid debits (but there's nothing coded in the system to stop you). All depends on which staff member you get.
I was able to load my BB using the $200 VGCs at regular cashiers just fine, although some of them are wary of practice, and one even asked if my VGCs were "MyVanillas" (because if they were, she was going to shut me down). It's still possible to buy MOs at customer service, although you may get pushback if you're using prepaid debits (but there's nothing coded in the system to stop you). All depends on which staff member you get.
May 11, 2014, 12:20 am
#644
Join Date: Mar 2014
Location: OC/LAX
Posts: 376
For folks in the Bay Area - did a little excursion to 3 WM's in the EB today - Coliseum, Bayfair & San Leandro. None had working Kates, although Bayfair was the closest - it was on, although with a cryptic "login" screen and a piece of paper taped on it saying "Out of order". Coliseum's Kate was completely shut down and blocked with carts...
May 11, 2014, 12:35 am
#645
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,463
The kate by my house was working, no headache was able to load what I needed.