The solution is not to switch phones or computers or browsers - the solution is to switch airlines.

yes, today i just clicked cancel, and it showed a breakdown. The main fare to travel bank credit, the EMS seats to my Amex, and the points returned as well. So not too bad i guess. Thank you

Another glitch.

I had a flight SFO - FLL - MBJ leaving Wed Sept 28. The waiver for Hurricane Ian allows flights through Florida to be changed without a fee, but online it didn't recognize the transfer in Florida only destinations being Florida, so I had to change the flight via chat.

Before disconnecting the chat I tried to check the new flight via my account and I received the message "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact us for assistance." Agent told me it was because they just made the change, and to log out, and log back in. Tried that, and several browsers, the app, incognito mode, being logged in, searching for the flight without being logged in. Can't access the information. Agents says wait an hour.

Several hours later I still cannot login, I start a new chat to select seats as first agent didn't select the seats I asked for. Agent says the reason I can not access my flight is because of high website traffic and to keep trying, but is helpful in selecting my seats.

What is most amusing is they end each chat with "You can also view your booking online by visiting https://book.jetblue.com/B6.myb/#/landing and entering your confirmation code" even though I was contacting them because that wasn't working...

High website traffic has zero to do with it. Your reservation will never again be accessible online, at least not until online check-in is available.

It�s like a patient in a coma. You know they�re still alive but they are unresponsive. The good news is that this patient will wake up 24 hours before the scheduled departure time. 😉

Ha. I love the way you put that.

Oh I knew it had nothing to to do with the reasons they were saying, and check in is tonight. I was just repeating it all because of how ridiculous it all was, and I needed to commiserate with people who could understand! ha

Attempting to cancel a ticket and the website AND app are absolutely not cooperating. Pissed because this could cost me elite status on another airline.



-J.

After an hour, it was very in and out working. I finally got it to work and was able to cancel my ticket. I'm now very happily in DCA on a real airline with a functional website.

-J.

Website is broken again! It does not load beyond this:



The "Report Website Problem" popup did work, so I left them a note:



-J.

Multiple attempts to purchase an EMS upgrade on a previously purchased award ticket on both the app and the website failed. Range of attempts from middle of last week to yesterday. Finally had to call in.

The date bar at the top of the award booking screen is inaccurate.





-J.

This may be a function of me booking tickets earlier as of late, but I have had to deal with this for about half of my reservations as of late. I have gotten all too familiar with the iMessage chat function for B6 as a result!

Just last night I received a cryptic e-mail from B6 letting me know that seat assignments for an upcoming flight "may" have been changed. Of course, due to a prior schedule change I cannot access the reservation online. So back to chatting with them to confirm what's going on with my seats.

Trying to book several MCO-NYC award tickets the week of Thanksgiving as I'm not sure when I'll be returning. One down successfully. This second ticket is going really slowly and I already had to refresh once (page just froze up and couldn't click). Still one or two more to go (depending on if I have enough miles). It shouldn't take this long to book a flight... if I were doing this on DL/AA/AS I would be done with all 3-4 tickets by now. This certainly isn't Sabre's fault.

Also slightly annoyed that everything is up 1,000-2,000 points from last week, but it's my own fault for waiting. I will check again on Tuesday during the weekly sale and I'm sure I'll inevitably have to cancel and rebook each of these since award tickets ludicrously cannot be modified.

One more problem: I got a new credit card a few months ago, and I keep asking it to save and it has yet to do so

Site Break Count: 5

• None of the links worked and had to refresh the page
• Broke the search, errored out and had to go back to the homepage
• Doesn't save credit card details (mentioned above and sick of it)
• Logged me out of my TB account after I finally managed to book the third ticket due to "inactivity"
  • 4.5: when I started the next search, it now shows me logged back in!
• In verifying my bookings, one of the seat assignments did not save

40 minutes later, I have four tickets booked. Looking forward to canceling most of these... NOT!

-J.

i might have said this before, but all things being relatively equal, price, flight network etc...would it just be best to avoid any bookings on the jetblue website? im thankful my flight to GYE went through with no problems (and hopefully no problems during the flights either, knock on wood), but if all things are generally the same, maybe its best we all avoid B6 and use Delta, American etc...are there other threads in those forums with the same issues?

Switched back to using the old page at book.jetblue.com and my life quality has greatly improved

I accidentally got routed there the other day (after I finished booking my last ticket ) but when/if I eventually cancel and rebook I'm going to try that. It's not great by any stretch of the imagination, but it's better than what we have now.

-J.