JetBlue Website Continually Not Functional
Mar 24, 2024, 2:09 pm
#241
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
Got two emails this AM about SAN flights to the East coast and back changing times by 2-4 hours each (both shortening our trip). "Click Here" to manage your trip and make a free change up to a day ahead or a day later", but the website has been down on the Manage Trips page for the past 5 hours. Is it worth calling instead?
Mar 24, 2024, 9:14 pm
#242
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, Marriott Titanium, AA EXP, DL PM, AS 100k (fake), B6 M3 (fake), BA Gold (fake), UA FO.
Posts: 740
Got two emails this AM about SAN flights to the East coast and back changing times by 2-4 hours each (both shortening our trip). "Click Here" to manage your trip and make a free change up to a day ahead or a day later", but the website has been down on the Manage Trips page for the past 5 hours. Is it worth calling instead?
Mar 25, 2024, 9:10 am
#243
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
We had paid about 50,000 points for the R/T originally, even though the flights are pretty empty they are now 71,000 points each way. Flights are 2 weeks before Thanksgiving and on Black Friday
Mar 26, 2024, 9:34 pm
#244
Join Date: Nov 2009
Location: NYC
Programs: DL, UA, B6
Posts: 28
I thought I'd seen slow... and then I tried booking a couple trips tonight. Literally took me 30 seconds per click. Totally not responsive. I've seen better performance from a dial-up modem. Not to mention all the crappy tie-ins that load first and slow everything down.
Mar 30, 2024, 11:09 pm
#245
Join Date: Dec 2008
Location: USA
Programs: Former DL PM, current level: tin
Posts: 301
I’ll pile on I guess. Tried to book this evening, simple round trip. Was like a return to the 90s with timeouts and dial up speeds. Eventually gave up after two failed bookings and did it through chase portal (which somehow worked). Now just debating forking over 104 per person for even more room or seeing if the price drops in the future. It’s a red eye so I’m a bit tempted but I don’t know if the extra leg room will make much of a difference.
Mar 31, 2024, 12:37 am
#246
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,641
With most airlines, they send you a confirmation even if it takes a few minutes to actually ticket the reservation. JetBlue's website is the opposite. It makes you wait with a screen that says "Do not close or navigate away from this page or you could lose your flight" which seems a lot less customer friendly? There have been times where I've sat on that page for so long that I pulled up my email on my phone just to see if I had gotten a confirmation email. When that email comes, I just close the window because it's clearly stuck 