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JetBlue Website Continually Not Functional

JetBlue Website Continually Not Functional

Old Mar 24, 2024, 2:09 pm
  #241  
 
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,024
Got two emails this AM about SAN flights to the East coast and back changing times by 2-4 hours each (both shortening our trip). "Click Here" to manage your trip and make a free change up to a day ahead or a day later", but the website has been down on the Manage Trips page for the past 5 hours. Is it worth calling instead?
Out of my Element is online now  
Old Mar 24, 2024, 9:14 pm
  #242  
 
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, Marriott Titanium, AA EXP, DL PM, AS 100k (fake), B6 M3 (fake), BA Gold (fake), UA FO.
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Originally Posted by Out of my Element
Got two emails this AM about SAN flights to the East coast and back changing times by 2-4 hours each (both shortening our trip). "Click Here" to manage your trip and make a free change up to a day ahead or a day later", but the website has been down on the Manage Trips page for the past 5 hours. Is it worth calling instead?
Everyone has their own admin bs tolerance threshold but personally I would call on this every time
LowValueCustomer is offline  
Old Mar 25, 2024, 9:10 am
  #243  
 
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,024
Originally Posted by LowValueCustomer
Everyone has their own admin bs tolerance threshold but personally I would call on this every time
I was able to see that the flights we preferred to change to had tons of empty seats, so I gave it 24 hours (granted, I was out or asleep for 15 of those hours) and just booked the flights we preferred. One of them was actually our initial first choice but it was 50% more points (we booked this whole trip on points) when we booked so we had chosen the flight they canceled. Not thrilled with our new return but it's better (3PM) than the 6AM flight they assigned us.

We had paid about 50,000 points for the R/T originally, even though the flights are pretty empty they are now 71,000 points each way. Flights are 2 weeks before Thanksgiving and on Black Friday
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Old Mar 26, 2024, 9:34 pm
  #244  
 
Join Date: Nov 2009
Location: NYC
Programs: DL, UA, B6
Posts: 30
I thought I'd seen slow... and then I tried booking a couple trips tonight. Literally took me 30 seconds per click. Totally not responsive. I've seen better performance from a dial-up modem. Not to mention all the crappy tie-ins that load first and slow everything down.
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Old Mar 30, 2024, 11:09 pm
  #245  
 
Join Date: Dec 2008
Location: USA
Programs: Former DL PM, current level: tin
Posts: 301
I’ll pile on I guess. Tried to book this evening, simple round trip. Was like a return to the 90s with timeouts and dial up speeds. Eventually gave up after two failed bookings and did it through chase portal (which somehow worked). Now just debating forking over 104 per person for even more room or seeing if the price drops in the future. It’s a red eye so I’m a bit tempted but I don’t know if the extra leg room will make much of a difference.
kylemore is offline  
Old Mar 31, 2024, 12:37 am
  #246  
 
Join Date: Jun 2012
Location: New England
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With most airlines, they send you a confirmation even if it takes a few minutes to actually ticket the reservation. JetBlue's website is the opposite. It makes you wait with a screen that says "Do not close or navigate away from this page or you could lose your flight" which seems a lot less customer friendly? There have been times where I've sat on that page for so long that I pulled up my email on my phone just to see if I had gotten a confirmation email. When that email comes, I just close the window because it's clearly stuck
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Old May 17, 2024, 8:57 am
  #247  
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Currently I'm in a sign-in circular error. I'm signed in, I select a flight, it tells me to sign in, I do, and then it only displays the flight with "Cancel" and "Sign In" as options. Lather, rinse, repeat.
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Old May 17, 2024, 9:15 am
  #248  
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Originally Posted by DenverBrian
Currently I'm in a sign-in circular error. I'm signed in, I select a flight, it tells me to sign in, I do, and then it only displays the flight with "Cancel" and "Sign In" as options. Lather, rinse, repeat.
That happens once in a while. Try clearing your cache and any JB cookies from your browser and try again. That generally works for me.

-J.
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Old May 17, 2024, 9:21 am
  #249  
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Originally Posted by GW McLintock
That happens once in a while. Try clearing your cache and any JB cookies from your browser and try again. That generally works for me.

-J.
It's doing the same thing on three different browsers, and on the phone app. Don't think it's cache/cookies. I did flush cache and JB cookies anyway, and it's still doing it.

And I just tried it on a separate tablet - exact same behavior. How are you supposed to book a flight when you can't sign in?

Last edited by DenverBrian; May 17, 2024 at 9:28 am
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Old May 17, 2024, 11:43 am
  #250  
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So, the "fix" is apparently to NOT select "use points" on the home screen when searching for a flight, and instead wait for the search results to come up; then you can switch from money to points at that step.

OMG, what a buggy site.
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Old May 21, 2024, 9:14 am
  #251  
 
Join Date: Jun 2005
Location: DCA
Programs: AA EXP
Posts: 172
Originally Posted by DenverBrian
So, the "fix" is apparently to NOT select "use points" on the home screen when searching for a flight, and instead wait for the search results to come up; then you can switch from money to points at that step.

OMG, what a buggy site.
It's actually improved a lot, but yep - still buggy. At least Two Factor is an option now.
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Old Jun 1, 2024, 7:19 pm
  #252  
 
Join Date: Aug 2015
Location: Chicago, IL
Programs: Delta Platinum Medallion, Bonvoy Platinum, HH Gold
Posts: 200
How the heck do y'all get the website to work????

Heyo!
I have been a sporadic JetBlue flyer for years but recent activity got me to Mosaic 3 this year (LOTS of work travel) and I finally tried digging into True Blue...over the last 4 months i haven't once been able to get into the dang webpage after logging in (yes, log in credentials are correct) - the page just will. not. load. Any advice? Same issue with the app!
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Old Jun 5, 2024, 2:01 pm
  #253  
 
Join Date: Sep 2022
Programs: TrueBlue, Bonvoy
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Originally Posted by ralph4878
Heyo!
I have been a sporadic JetBlue flyer for years but recent activity got me to Mosaic 3 this year (LOTS of work travel) and I finally tried digging into True Blue...over the last 4 months i haven't once been able to get into the dang webpage after logging in (yes, log in credentials are correct) - the page just will. not. load. Any advice? Same issue with the app!
What works for me when that happens: Go into settings and delete any cookies that have "jetblue" in their name. Also, make sure that you whitelist JetBlue in any ad-blocker that you may be using as they seem to specifically interfere with login and purchasing.
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Old Jun 9, 2024, 4:41 pm
  #254  
 
Join Date: Aug 2018
Programs: Jet Blue Mosaic, Emirates Silver, Etihad Silver, BA Bronze,
Posts: 26
To add my frustrations, the preview seat map on the app NEVER seems to match the actual seat map (seats available for selection). And perhaps coincidence, but Ive found seats available are always worse than the preview shows (i.e., preview shows fours pairs of seats in Mint to choose from, whereas reality is a bunch of non- throne single seats available).
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Old Jun 9, 2024, 5:09 pm
  #255  
 
Join Date: Jun 2005
Location: DCA
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Originally Posted by Set2Jet
To add my frustrations, the preview seat map on the app NEVER seems to match the actual seat map (seats available for selection). And perhaps coincidence, but Ive found seats available are always worse than the preview shows (i.e., preview shows fours pairs of seats in Mint to choose from, whereas reality is a bunch of non- throne single seats available).
That could be due to your status - preview may not show seats held for logged in mosaics.
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