JetBlue Website Continually Not Functional
Mar 24, 2024 | 2:09 pm
#241
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,390
Got two emails this AM about SAN flights to the East coast and back changing times by 2-4 hours each (both shortening our trip). "Click Here" to manage your trip and make a free change up to a day ahead or a day later", but the website has been down on the Manage Trips page for the past 5 hours. Is it worth calling instead?
Mar 24, 2024 | 9:14 pm
#242
Join Date: Sep 2019
Location: NYC, SEA
Programs: Hyatt Glob, AA EXP, BA Silver
Posts: 1,018
Got two emails this AM about SAN flights to the East coast and back changing times by 2-4 hours each (both shortening our trip). "Click Here" to manage your trip and make a free change up to a day ahead or a day later", but the website has been down on the Manage Trips page for the past 5 hours. Is it worth calling instead?
Mar 25, 2024 | 9:10 am
#243
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,390
We had paid about 50,000 points for the R/T originally, even though the flights are pretty empty they are now 71,000 points each way. Flights are 2 weeks before Thanksgiving and on Black Friday
Mar 26, 2024 | 9:34 pm
#244
Join Date: Nov 2009
Location: NYC
Programs: DL, UA, B6
Posts: 33
I thought I'd seen slow... and then I tried booking a couple trips tonight. Literally took me 30 seconds per click. Totally not responsive. I've seen better performance from a dial-up modem. Not to mention all the crappy tie-ins that load first and slow everything down.
Mar 30, 2024 | 11:09 pm
#245
Join Date: Dec 2008
Location: USA
Programs: AA Plat, Former DL PM, current level: tin
Posts: 305
I’ll pile on I guess. Tried to book this evening, simple round trip. Was like a return to the 90s with timeouts and dial up speeds. Eventually gave up after two failed bookings and did it through chase portal (which somehow worked). Now just debating forking over 104 per person for even more room or seeing if the price drops in the future. It’s a red eye so I’m a bit tempted but I don’t know if the extra leg room will make much of a difference.
Mar 31, 2024 | 12:37 am
#246
Join Date: Jun 2012
Location: New England
Programs: DL, UA, AA, B6, 2V, Marriott, Hilton, Hyatt
Posts: 6,131
With most airlines, they send you a confirmation even if it takes a few minutes to actually ticket the reservation. JetBlue's website is the opposite. It makes you wait with a screen that says "Do not close or navigate away from this page or you could lose your flight" which seems a lot less customer friendly? There have been times where I've sat on that page for so long that I pulled up my email on my phone just to see if I had gotten a confirmation email. When that email comes, I just close the window because it's clearly stuck 
May 17, 2024 | 8:57 am
#247
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 28,776
Currently I'm in a sign-in circular error. I'm signed in, I select a flight, it tells me to sign in, I do, and then it only displays the flight with "Cancel" and "Sign In" as options. Lather, rinse, repeat.
May 17, 2024 | 9:15 am
#248
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, IHG Plat, Avis PC, Natl Exec, Greyhound Road Rwds
Posts: 20,114
-J.
May 17, 2024 | 9:21 am
#249
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 28,776
And I just tried it on a separate tablet - exact same behavior. How are you supposed to book a flight when you can't sign in?
Last edited by DenverBrian; May 17, 2024 at 9:28 am
May 17, 2024 | 11:43 am
#250
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 28,776
So, the "fix" is apparently to NOT select "use points" on the home screen when searching for a flight, and instead wait for the search results to come up; then you can switch from money to points at that step.
OMG, what a buggy site.
OMG, what a buggy site.
May 21, 2024 | 9:14 am
#251
Join Date: Jun 2005
Location: DCA
Programs: AA EXP
Posts: 177
It's actually improved a lot, but yep - still buggy. At least Two Factor is an option now.
Jun 1, 2024 | 7:19 pm
#252
Join Date: Aug 2015
Location: Chicago, IL and Bangkok, TH
Posts: 272
How the heck do y'all get the website to work????
Heyo!
I have been a sporadic JetBlue flyer for years but recent activity got me to Mosaic 3 this year (LOTS of work travel) and I finally tried digging into True Blue...over the last 4 months i haven't once been able to get into the dang webpage after logging in (yes, log in credentials are correct) - the page just will. not. load. Any advice? Same issue with the app!
I have been a sporadic JetBlue flyer for years but recent activity got me to Mosaic 3 this year (LOTS of work travel) and I finally tried digging into True Blue...over the last 4 months i haven't once been able to get into the dang webpage after logging in (yes, log in credentials are correct) - the page just will. not. load. Any advice? Same issue with the app!
Jun 5, 2024 | 2:01 pm
#253
Join Date: Sep 2022
Programs: TrueBlue, Bonvoy
Posts: 17
Heyo!
I have been a sporadic JetBlue flyer for years but recent activity got me to Mosaic 3 this year (LOTS of work travel) and I finally tried digging into True Blue...over the last 4 months i haven't once been able to get into the dang webpage after logging in (yes, log in credentials are correct) - the page just will. not. load. Any advice? Same issue with the app!
I have been a sporadic JetBlue flyer for years but recent activity got me to Mosaic 3 this year (LOTS of work travel) and I finally tried digging into True Blue...over the last 4 months i haven't once been able to get into the dang webpage after logging in (yes, log in credentials are correct) - the page just will. not. load. Any advice? Same issue with the app!
Jun 9, 2024 | 4:41 pm
#254
Join Date: Aug 2018
Programs: Jet Blue Mosaic, Emirates Silver, Etihad Silver, BA Bronze,
Posts: 38
To add my frustrations, the preview seat map on the app NEVER seems to match the actual seat map (seats available for selection). And perhaps coincidence, but Ive found seats available are always worse than the preview shows (i.e., preview shows fours pairs of seats in Mint to choose from, whereas reality is a bunch of non- throne single seats available).
Jun 9, 2024 | 5:09 pm
#255
Join Date: Jun 2005
Location: DCA
Programs: AA EXP
Posts: 177
To add my frustrations, the preview seat map on the app NEVER seems to match the actual seat map (seats available for selection). And perhaps coincidence, but Ive found seats available are always worse than the preview shows (i.e., preview shows fours pairs of seats in Mint to choose from, whereas reality is a bunch of non- throne single seats available).