JetBlue Website Continually Not Functional

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Jan 27, 2023, 7:16 am

#166

diburning

Join Date: Jun 2012

Location: New England

Programs: American Gold, Marriott Gold, Hilton Silver

Posts: 5,637

That's good. He was not the right person for the job considering his social media content.

Jan 27, 2023, 7:19 am

#167

MW147

Join Date: Sep 2006

Location: New York

Programs: Marriott Bonvoy Lifetime Titanium, Delta Skymiles Platinum

Posts: 650

Quote:

Originally Posted by AutoSlash

I'm trying to do an award search from JFK-LHR (non-stop flights) and the website keeps shi**ing the bed with the error:

"Oops! Looks like something went wrong when loading your selected flights. Please try again."

Sample dates are 3/1-3/15. I've tried with multiple TrueBlue accounts and browsers with the same results. Are others seeing the same?

I had the exact same issue yesterday trying to book award tix JFK-LAS. I finally called customer service to make the reservation. They did, and waived the $25 fee for booking on the phone.

Feb 3, 2023, 6:33 am

#168

michael1023

Join Date: Nov 2018

Location: New York

Posts: 798

what about trying to book a jetblue flight through a travel portal, such as amex travel or capital one? are there still issues there? does it kick you back to the jetblue website anyway?

Feb 6, 2023, 12:04 am

#169

gudugan

Join Date: Jan 2020

Programs: Marriott Titanium (Lifetime Gold), Caesars Diamond

Posts: 1,391

I can't log in half the time on this dumb website. I'm using a password manager so I'm definitely not typing the password wrong.

Feb 6, 2023, 2:22 am

#170

notthatdeadyet

Join Date: Aug 2013

Location: usa

Programs: Free agent, value for my money

Posts: 149

Same here. Been getting worse over last two weeks. JetBlue, it's pretty simple: if I can't book it with you, I end up on your competition. 3 flights on UA over this time period. Even got an upgrade on one. Enough to make UA my first choice as the website works.

Feb 6, 2023, 6:43 am

#171

GW McLintock

FlyerTalk Evangelist

Join Date: Mar 2009

Location: NYC

Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L

Posts: 16,662

Took me several tries last night to actually see flights in the booking engine. Not that it mattered as the rates were beyond outrageous. On average 40k each way to and from DEN in the summer! Several years ago I bought a walkup award ticket DEN-JFK for 25k.

-J.

michael1023 and gudugan like this.

Feb 6, 2023, 6:51 am

#172

michael1023

Join Date: Nov 2018

Location: New York

Posts: 798

Quote:

Originally Posted by GW McLintock

at least for me, my usual twice a year JFK-GYE trip, its nonstop and usually the best option. but when it comes time to actually book it, the 30 seconds of dread while i wait for it to complete is horrible. I really need to find another airline. i have never flown delta in my life, united when it was the old continental and american a few times here and there, but its a connection

Feb 6, 2023, 6:52 am

#173

dx3003

Join Date: Dec 2018

Programs: Mileage Plus, TrueBlue, SkyMiles, HH SM, Amtrak Guest Rewards

Posts: 191

Apparently if the website is glitchy, and you want to rebook your flights via iMessage, they charge you a $25 fee

Feb 6, 2023, 6:56 am

#174

GW McLintock

FlyerTalk Evangelist

Join Date: Mar 2009

Location: NYC

Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L

Posts: 16,662

Quote:

Originally Posted by dx3003

Apparently if the website is glitchy, and you want to rebook your flights via iMessage, they charge you a $25 fee

One would think they would be willing to waive it if it was due to website problems. It might be worth trying the iMessage equivalent of HUCA.

-J.

Feb 6, 2023, 12:21 pm

#175

MileageAddict

Original Member, Moderator: Hotel Deals and MilesBuzz

Join Date: May 1998

Location: Washington, DC

Posts: 14,257

Quote:

Originally Posted by notthatdeadyet

After multiple attempts to book DCA-PBI-DCA with JetBlue, I gave up and booked my ticket on American. While JetBlue didn't lose a bazillion $ in revenue, it's death by a thousand cuts.

gudugan likes this.

Feb 6, 2023, 12:45 pm

#176

gudugan

Join Date: Jan 2020

Programs: Marriott Titanium (Lifetime Gold), Caesars Diamond

Posts: 1,391

Just as I got the email notif from FT about the above post, I tried to log into my account to look at my reservations and it doesn't work again.

Feb 7, 2023, 7:30 pm

#177

dx3003

Join Date: Dec 2018

Programs: Mileage Plus, TrueBlue, SkyMiles, HH SM, Amtrak Guest Rewards

Posts: 191

It looks like the site slowed down yesterday because of birthday week sale of $49 one way flights

jjbiv likes this.

Feb 8, 2023, 3:25 am

#178

notthatdeadyet

Join Date: Aug 2013

Location: usa

Programs: Free agent, value for my money

Posts: 149

Understand your frustration. Just spent $400 on UA as I couldn't book on B6.

gudugan likes this.

Feb 8, 2023, 4:47 am

#179

GW McLintock

FlyerTalk Evangelist

Join Date: Mar 2009

Location: NYC

Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L

Posts: 16,662

Quote:

Originally Posted by notthatdeadyet

Understand your frustration. Just spent $400 on UA as I couldn't book on B6.

Lol, I just spent a little over 7x that on UA because (1) the JB site was so slow i got bored, and (2) after it finally loaded (and I already bought tickets on UA) JB wanted almost twice as much.

-J.

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Feb 18, 2023, 10:48 am

#180

Tilto007

Join Date: Aug 2016

Programs: Avios

Posts: 438

Website unable to price tickets for the last 2 days. They should have spent some money fixing the website instead of running after Spirit. I just ended up booking on AA. What a pathetic airline, they have no idea how much money they are losing because of their nonfunctional website.

gudugan likes this.