JetBlue Website Continually Not Functional
Oct 18, 2022 | 8:42 am
#106
Join Date: Dec 2015
Posts: 41
Another fun fact:
- Old website allows you to switch between nonrefundable and refundable fares
- New website appears to have no way of buying refundable fares at all
In some of the highest fare classes close to departure, JetBlue makes the Blue/Blue Flex fares refundable, and then I saw the following options (pictures attached):
Blue Basic (non-ref): $464
Blue (non-ref): $1429
Blue Flex (non-ref): $1464
Blue (ref): $600
Blue Flex (ref): $642
The new website appears to have no way of selling the $600/$700 fares (and the old website does not show them by default), don't even want to know how much revenue JetBlue is missing out on here...
- Old website allows you to switch between nonrefundable and refundable fares
- New website appears to have no way of buying refundable fares at all
In some of the highest fare classes close to departure, JetBlue makes the Blue/Blue Flex fares refundable, and then I saw the following options (pictures attached):
Blue Basic (non-ref): $464
Blue (non-ref): $1429
Blue Flex (non-ref): $1464
Blue (ref): $600
Blue Flex (ref): $642
The new website appears to have no way of selling the $600/$700 fares (and the old website does not show them by default), don't even want to know how much revenue JetBlue is missing out on here...
Oct 18, 2022 | 9:31 am
#107
Join Date: Jun 2000
Location: Arlington, MA USA
Programs: AA LifetimeGold, WN A-ListPreferred, B6 Mosaic, ChoicePrivileges Diamond, BestWestern Diamond Select
Posts: 418
"One more problem: I got a new credit card a few months ago, and I keep asking it to save and it has yet to do so 
"
I've been having this problem for at least 6 months. A couple of times I had at least 4 tickets to buy, and I had to keep re-entering credit card info, even though I always asked the site to save the info. I repeatedly reported the problem on the site. No response, no change. Several times I called up. About half the time the rep didn't understand what I was talking about. The other half, they said they would report the problem. As of 2 days ago, the problem persists. They must have one of the worst IT departments in the whole industry.
"I've been having this problem for at least 6 months. A couple of times I had at least 4 tickets to buy, and I had to keep re-entering credit card info, even though I always asked the site to save the info. I repeatedly reported the problem on the site. No response, no change. Several times I called up. About half the time the rep didn't understand what I was talking about. The other half, they said they would report the problem. As of 2 days ago, the problem persists. They must have one of the worst IT departments in the whole industry.
Oct 18, 2022 | 11:31 pm
#108
Join Date: Feb 2011
Posts: 1,381
Another fun fact:
- Old website allows you to switch between nonrefundable and refundable fares
- New website appears to have no way of buying refundable fares at all
In some of the highest fare classes close to departure, JetBlue makes the Blue/Blue Flex fares refundable, and then I saw the following options (pictures attached):
Blue Basic (non-ref): $464
Blue (non-ref): $1429
Blue Flex (non-ref): $1464
Blue (ref): $600
Blue Flex (ref): $642
The new website appears to have no way of selling the $600/$700 fares (and the old website does not show them by default), don't even want to know how much revenue JetBlue is missing out on here...
- Old website allows you to switch between nonrefundable and refundable fares
- New website appears to have no way of buying refundable fares at all
In some of the highest fare classes close to departure, JetBlue makes the Blue/Blue Flex fares refundable, and then I saw the following options (pictures attached):
Blue Basic (non-ref): $464
Blue (non-ref): $1429
Blue Flex (non-ref): $1464
Blue (ref): $600
Blue Flex (ref): $642
The new website appears to have no way of selling the $600/$700 fares (and the old website does not show them by default), don't even want to know how much revenue JetBlue is missing out on here...
Oct 19, 2022 | 6:37 am
#109
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,079
Unfortunately we can't proceed with this selection. Please reselect. (INTERNALERRORCODE)
-J.
-J.
Oct 20, 2022 | 4:27 pm
#110
Join Date: Aug 2016
Posts: 138
Then they tell me to use the JetBlue app, which I remind them I said that first (and is a wrapper for the website anyway so it won't work regardless), then they tell me to use mobile.jetblue.com and, before I can even finish typing "that just redirects me to the main website on a desktop computer" they say goodbye and hurriedly end the chat.
Great experience so far.
Oct 20, 2022 | 7:02 pm
#111
Join Date: Feb 2022
Location: New England
Programs: B6 Mosaic
Posts: 43
I have a reservation that I can't manage online. If I try doing it on a computer, it spins for a little bit and then I get the "ERR_TOO_MANY_REDIRECTS" error from Chrome. If I try it on my phone, it just spins forever. I've tried different devices and I've tried incognito mode, but all to no avail. I just spent 2 hours waiting to chat with an agent just to update my KTN on the reservation. Ugh.
Oct 20, 2022 | 7:10 pm
#112
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,079
Accept cookies... white square... refresh... and repeat
Cannot load in Chrome at all. Edge seems to work, however.
-J.
Cannot load in Chrome at all. Edge seems to work, however.
-J.
Oct 20, 2022 | 7:19 pm
#113
Join Date: Feb 2022
Location: New England
Programs: B6 Mosaic
Posts: 43
Instead of ERR_TOO_MANY_REDIRECTS, the website shows "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact us for assistance."
If I try again a few minutes later, it's slightly different: "There was an error processing your request, possibly due to another update that is in progress. If you continue to receive this error, please contact 1-800-JETBLUE (538-2583) for assistance."
Now when I try logging in, I can't even get anywhere. "We are sorry, an internal system error has occurred - Please try again later, the server may be busy now. If the problem appears again ― please call 1-800-JETBLUE (538-2583)"
Mobile app either spins forever or displays a JetBlue page that simply says, "An error has occurred."
Variety is the spice of life!
Last edited by mikejeep; Oct 20, 2022 at 7:32 pm
Oct 23, 2022 | 10:38 am
#114
Join Date: Sep 2017
Programs: TK Elite Plus, AA Exec Platinum, Hyatt Globalist, United 1K
Posts: 370
I keep getting the dreaded "there was an error" error when I go to manage my booking on the website
On the JB app, I can see the booking but when I try to "manage" it, it does nothing. I tried incognito/clearing cookies and nothing.. I've also called and they told me everything looks good, so they don't know what the problem is.
Is there a way I can change my ticket online? The fare I want isn't available on the phone so looking for options.
On the JB app, I can see the booking but when I try to "manage" it, it does nothing. I tried incognito/clearing cookies and nothing.. I've also called and they told me everything looks good, so they don't know what the problem is.
Is there a way I can change my ticket online? The fare I want isn't available on the phone so looking for options.
Oct 23, 2022 | 10:45 am
#115
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 4,373
I was trying to book a pair of flights yesterday (SNA-JFK on AA and BOS-SAN on B6) and for awhile it couldn't give me pricing and then it couldn't give me anything for the B6 leg but Blue Basic. Same thing when I tried to book as a one way BOS-SAN. This lasted a few hours.
Tried the booking on AA and it wouldn't even show me the B6 flight. This is for March/April, I started to wonder if the alliance might not be continuing? Or just bad IT?
Tried the booking on AA and it wouldn't even show me the B6 flight. This is for March/April, I started to wonder if the alliance might not be continuing? Or just bad IT?
Oct 23, 2022 | 11:14 am
#116
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,974
I keep getting the dreaded "there was an error" error when I go to manage my booking on the website
On the JB app, I can see the booking but when I try to "manage" it, it does nothing. I tried incognito/clearing cookies and nothing.. I've also called and they told me everything looks good, so they don't know what the problem is.
Is there a way I can change my ticket online? The fare I want isn't available on the phone so looking for options.
On the JB app, I can see the booking but when I try to "manage" it, it does nothing. I tried incognito/clearing cookies and nothing.. I've also called and they told me everything looks good, so they don't know what the problem is.
Is there a way I can change my ticket online? The fare I want isn't available on the phone so looking for options.
Oct 23, 2022 | 1:36 pm
#117
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,079
I have several MCO-NYC flights booked several days in a row next month, and so so a few of my friends. We all have a bet going as to if the site stops working and prevents us from canceling, and whoever loses gets to initiate the class action This should be fun.
-J.
This should be fun.-J.
Oct 24, 2022 | 12:56 pm
#118
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,684
Mike
Oct 25, 2022 | 8:01 am
#119
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,079
Big NYC-MCO sale today for whatever reason. The site is slow... but so far it works. Was able to cancel one ticket, points and Travel Bank posted immediately.
Still does not remember the right credit card.
HA! I broke it! "Your flight is booked, but something went wrong as we were saving your seats and extras. To complete the details, contact us for further assistance." Looks like it didn't save my seat selection, so fixing that now.
-J.
Still does not remember the right credit card.
HA! I broke it! "Your flight is booked, but something went wrong as we were saving your seats and extras. To complete the details, contact us for further assistance."
Looks like it didn't save my seat selection, so fixing that now.-J.
Oct 26, 2022 | 9:00 am
#120
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,079
On the Select Flights page, there's an option to view the seatmap. Sadly, however, it does not load.
-J.
-J.