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JetBlue Website Continually Not Functional

JetBlue Website Continually Not Functional

Old Nov 1, 2021, 1:21 pm
  #1  
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Join Date: Nov 2018
Posts: 19
JetBlue Website Continually Not Functional

Good afternoon everyone, I apologize if this has been covered in previous posts but is anyone else having issues with the JetBlue website and app? I keep trying to go to the "Manage Trip" functionality and on the website I get an error message and on the app I pretty much go nowhere. This has been going on for 2-3 weeks. My flight isn't until the spring so its not urgent on my end but there is something I wanted to check on.
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Old Nov 1, 2021, 1:30 pm
  #2  
 
Join Date: Jul 2011
Location: santa monica, ca
Programs: AA Lifetime Gold
Posts: 201
Yes, Over the weekend both the site and the app were glitchy for me during booking and seating. Not sure if this is a known issue but there you have it.
Edwardvan is offline  
Old Nov 1, 2021, 6:53 pm
  #3  
 
Join Date: Feb 2013
Location: Brooklyn
Programs: Bolt Bus Rewards
Posts: 1,296
I tried to book a flight this afternoon. The site wouldn't allow seat selection, then it wouldn't allow bags to be added, then just when I thought that I had booked, I received this message:

It was an hour wait to get someone on chat, then it took them about 20 minutes to get the itinerary booked.

*Sigh*

Last edited by SanDiego1K; Nov 4, 2021 at 7:51 pm Reason: many inches of code deleted
AMflier is online now  
Old Nov 4, 2021, 4:40 pm
  #4  
 
Join Date: Jul 2014
Location: BOS
Posts: 101
Well, this may explain why I can't get through on the phone to book a seat to transport my musical instrument...
taffygrrl is offline  
Old Nov 5, 2021, 10:35 am
  #5  
 
Join Date: Jun 2003
Location: New York, NY
Posts: 489
Im also having this issue! I have a flight to London on Tuesday and the customer service rep said everything was confirmed on her end. She was unsure as to why this issue is happening. I can see the itinerary but I cant change seats, etc.
pofriri is offline  
Old Nov 10, 2021, 12:12 pm
  #6  
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Join Date: Nov 2018
Posts: 19
Sorry to bring this up again but I am still having this issue, I talked to JetBlue and they said they are aware of it and working on it. It's honestly mind boggling to me that an airline company could have what I consider a fairly basic website function unavailable for weeks on end.
ashaway12 is offline  
Old Nov 10, 2021, 12:52 pm
  #7  
 
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,550
The Jet Blue website has been glitchy for months. If you can, use the app, it works better
Redhead is offline  
Old Nov 10, 2021, 1:18 pm
  #8  
 
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,377
Originally Posted by pofriri
Im also having this issue! I have a flight to London on Tuesday and the customer service rep said everything was confirmed on her end. She was unsure as to why this issue is happening. I can see the itinerary but I cant change seats, etc.
Same. London flight and it's erroring out - agent said it's all fine on their end. VERY frustating.
seanp7 is offline  
Old Nov 10, 2021, 5:09 pm
  #9  
 
Join Date: May 2010
Location: ABE, EWR, PHL
Programs: Marriott Gold for life
Posts: 290
Not sure if this is part of the website issues or not, or when they made this change... but I'm unable to look up any mint fares or standard fares - the website is only allowing me to book Blue basic fares. Anyone else having this problem?
CIAO LAX is offline  
Old Nov 17, 2021, 11:46 am
  #10  
 
Join Date: Apr 1999
Location: Northport, NY
Posts: 1,732
Horrible website experience. Keeps telling me to log in when I am already logged in. Also the point per flight changes literally by the minute. I'm used to point cost changing daily with all airlines jut Jet Blue takes the cake.
Schutzee is offline  
Old Nov 19, 2021, 2:47 pm
  #11  
 
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP Gold, Marriott Lifetime Gold
Posts: 987
Originally Posted by Schutzee
the point per flight changes literally by the minute. I'm used to point cost changing daily with all airlines jut Jet Blue takes the cake.
Does it go up the more you look at it? I wonder if they've programmed it so that the mere act of showing interest drives the point cost up.

Heisenberg in action!
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Old Nov 25, 2021, 12:40 am
  #12  
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My flight in February had a 16-minute schedule change. Besides never being notified, I had to agree to the change on their site and once I did that, I could no longer access the reservation at all on the website or the app

-J.
GW McLintock is offline  
Old Dec 2, 2021, 8:22 am
  #13  
 
Join Date: May 2016
Location: NYC
Posts: 276
Originally Posted by GW McLintock
My flight in February had a 16-minute schedule change. Besides never being notified, I had to agree to the change on their site and once I did that, I could no longer access the reservation at all on the website or the app

-J.
this is exactly what happened to me recently. Its showing a seat assignment but I cant go in to change anything since it just doesnt load. I even asked them to regenerate the ticket and its still broken.

I also had this happen for another separate booking and for that one its is allowing me to view the reservation and the seat assignment exists according to JB customer service but I cant see it online or even change it.

They are both flights many months away so Im hoping they fix it by the time I need to check in
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Old Dec 2, 2021, 8:26 am
  #14  
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Originally Posted by aimango
this is exactly what happened to me recently. Its showing a seat assignment but I cant go in to change anything since it just doesnt load. I even asked them to regenerate the ticket and its still broken.

I also had this happen for another separate booking and for that one its is allowing me to view the reservation and the seat assignment exists according to JB customer service but I cant see it online or even change it.

They are both flights many months away so Im hoping they fix it by the time I need to check in
My flight isn't until February, and I know they won't fix it. There is another itinerary that costs fewer points that I am contemplating switching to, but I know doing that would require calling in which is something I am averse to doing. I have half a mind to just cancel the whole thing and take Delta since they have vastly better schedules at comparable prices, but that again would require calling in

-J.
GW McLintock is offline  
Old Dec 2, 2021, 9:06 am
  #15  
 
Join Date: Dec 2014
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Originally Posted by GW McLintock
My flight isn't until February, and I know they won't fix it. There is another itinerary that costs fewer points that I am contemplating switching to, but I know doing that would require calling in which is something I am averse to doing. I have half a mind to just cancel the whole thing and take Delta since they have vastly better schedules at comparable prices, but that again would require calling in

-J.
I couldn't get into one of my reservations online that I needed to cancel as well, but was able to cancel over text without having to call in very painless experience with a ~15 min wait and then got the refund to travelbank in like 5 min once I got connected to an agent.
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