JetBlue Website Continually Not Functional
Nov 1, 2021 | 1:21 pm
#1
Original Poster
Join Date: Nov 2018
Posts: 23
JetBlue Website Continually Not Functional
Good afternoon everyone, I apologize if this has been covered in previous posts but is anyone else having issues with the JetBlue website and app? I keep trying to go to the "Manage Trip" functionality and on the website I get an error message and on the app I pretty much go nowhere. This has been going on for 2-3 weeks. My flight isn't until the spring so its not urgent on my end but there is something I wanted to check on.
Nov 1, 2021 | 6:53 pm
#3
Join Date: Feb 2013
Location: Brooklyn
Programs: Bolt Bus Rewards
Posts: 1,921
I tried to book a flight this afternoon. The site wouldn't allow seat selection, then it wouldn't allow bags to be added, then just when I thought that I had booked, I received this message:
It was an hour wait to get someone on chat, then it took them about 20 minutes to get the itinerary booked.
*Sigh*
It was an hour wait to get someone on chat, then it took them about 20 minutes to get the itinerary booked.
*Sigh*
Last edited by SanDiego1K; Nov 4, 2021 at 7:51 pm Reason: many inches of code deleted
Nov 5, 2021 | 10:35 am
#5
Join Date: Jun 2003
Location: New York, NY
Posts: 562
Im also having this issue! I have a flight to London on Tuesday and the customer service rep said everything was confirmed on her end. She was unsure as to why this issue is happening. I can see the itinerary but I cant change seats, etc.
Nov 10, 2021 | 12:12 pm
#6
Original Poster
Join Date: Nov 2018
Posts: 23
Sorry to bring this up again but I am still having this issue, I talked to JetBlue and they said they are aware of it and working on it. It's honestly mind boggling to me that an airline company could have what I consider a fairly basic website function unavailable for weeks on end.
Nov 10, 2021 | 1:18 pm
#8
Join Date: Aug 2005
Location: FLL
Programs: UA Gold 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 7,710
Same. London flight and it's erroring out - agent said it's all fine on their end. VERY frustating.
Nov 10, 2021 | 5:09 pm
#9
Join Date: May 2010
Location: ABE, EWR, PHL
Programs: Marriott Gold for life
Posts: 310
Not sure if this is part of the website issues or not, or when they made this change... but I'm unable to look up any mint fares or standard fares - the website is only allowing me to book Blue basic fares. Anyone else having this problem?
Nov 17, 2021 | 11:46 am
#10
Join Date: Apr 1999
Location: Northport, NY
Programs: Advantage 4MM
Posts: 1,742
Horrible website experience. Keeps telling me to log in when I am already logged in. Also the point per flight changes literally by the minute. I'm used to point cost changing daily with all airlines jut Jet Blue takes the cake.
Nov 19, 2021 | 2:47 pm
#11
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), Marriott Lifetime Gold
Posts: 1,041
Heisenberg in action!
Nov 25, 2021 | 12:40 am
#12
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,064
My flight in February had a 16-minute schedule change. Besides never being notified, I had to agree to the change on their site and once I did that, I could no longer access the reservation at all on the website or the app 
-J.
-J.
Dec 2, 2021 | 8:22 am
#13
Join Date: May 2016
Location: NYC
Posts: 346
I also had this happen for another separate booking and for that one its is allowing me to view the reservation and the seat assignment exists according to JB customer service but I cant see it online or even change it.
They are both flights many months away so Im hoping they fix it by the time I need to check in
Dec 2, 2021 | 8:26 am
#14
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Choice Plat, BW DS, Avis PC, Natl Exec, Greyhound Road Rewards
Posts: 20,064
this is exactly what happened to me recently. Its showing a seat assignment but I cant go in to change anything since it just doesnt load. I even asked them to regenerate the ticket and its still broken.
I also had this happen for another separate booking and for that one its is allowing me to view the reservation and the seat assignment exists according to JB customer service but I cant see it online or even change it.
They are both flights many months away so Im hoping they fix it by the time I need to check in
I also had this happen for another separate booking and for that one its is allowing me to view the reservation and the seat assignment exists according to JB customer service but I cant see it online or even change it.
They are both flights many months away so Im hoping they fix it by the time I need to check in
-J.
Dec 2, 2021 | 9:06 am
#15
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, Hyatt Globalist
Posts: 2,042
My flight isn't until February, and I know they won't fix it. There is another itinerary that costs fewer points that I am contemplating switching to, but I know doing that would require calling in which is something I am averse to doing. I have half a mind to just cancel the whole thing and take Delta since they have vastly better schedules at comparable prices, but that again would require calling in
-J.
-J.
