Another glitch.

I had a flight SFO - FLL - MBJ leaving Wed Sept 28. The waiver for Hurricane Ian allows flights through Florida to be changed without a fee, but online it didn't recognize the transfer in Florida only destinations being Florida, so I had to change the flight via chat.

Before disconnecting the chat I tried to check the new flight via my account and I received the message "There was an error processing your request. Please try again. If you receive this error repeatedly, please contact us for assistance." Agent told me it was because they just made the change, and to log out, and log back in. Tried that, and several browsers, the app, incognito mode, being logged in, searching for the flight without being logged in. Can't access the information. Agents says wait an hour.

Several hours later I still cannot login, I start a new chat to select seats as first agent didn't select the seats I asked for. Agent says the reason I can not access my flight is because of high website traffic and to keep trying, but is helpful in selecting my seats.

What is most amusing is they end each chat with "You can also view your booking online by visiting https://book.jetblue.com/B6.myb/#/landing and entering your confirmation code" even though I was contacting them because that wasn't working...