EuropeanPete

Swopped my room out, and the receptionist make a note on my profile that I prefer actually having one bed (not sure anyone doesn't). Now lying across a very comfy King bed. Just FYI for anyone else booking a King room here.

Hydro88

You can set that preference in your account on hyatt.com, yourself, too. Then it's set across the system whereas the receptionist's note presumably only applies to the Liverpool St property.

EuropeanPete

Just for the avoidance of doubt, they'd pushed two single beds together and make them up as one bed with one set of sheets, but obviously it's super uncomfortable and you really need to be on one half of the bed at a time. Just an odd thing to see in a modern international brand hotel, IMO.

Hydro88

Okay, got you. Yeah that sucks. Funny they need to leave a note in your profile to be aware of this exotic preference of yours

EuropeanPete

I like these guys though. I just got a bottle of prosecco sent to my room with a hand written card apologising for me having to change room. I had forgotten what service recovery looks like after 18 months of Marriott, and this isn't even a situation where it was particularly necessary.

Kacee

"I'm sorry sir, but you didn't have your bed preference set, so we assumed you'd be fine on the floor with a couple of blankets."

UA-NYC

That is probably happening with Marriott somewhere in the world right now what a dumpster fire

ryandc99

Anyone with experience with early check-in?

I was able to get an early check in this summer without issue. They did tell me before hand it would be upon availability, which is all I was asking for... Given it was peak summer I was pleasantly surprised that it was not an issue.

Fast forward to an upcoming stay in March, which I would not consider peak season. I got a very scripted email back when asking for marking the reservation for early check-in. I was offered a ridiculous price of over 200 pounds which is far higher than my nightly rate for a 10 am check-in.

I replied and pointed this out to them including that I am a globalist... just curious if this is the new norm at this hotel.

UA-NYC

I pinged the PH Vendome about early check-in a couple weeks ago. Standard "no way, no how, we are sold out night before" line...fair as it was 1) fashion week and 2) the Bucks were also staying in the hotel.

Fast forward, check in at 9am, in room by 11am. Pretty happy with that.

So far the Hyatts I have gone to always do their best to get you in ASAP.

Colin

it seems like pretty good customer service to respond to a customer desiring early check-in that the one and only way to guarantee it is for the hotel to take the room out of inventory the night before. no Hyatt in the world will refuse to check-in a globalist at 10AM when the room is sitting there & ready. the act of requesting just puts you in a priority position (based upon globalist status or Prive rate plan) to get the room early before a no-status guest checking-in at 9AM.

777 global mile hound

Did MGM take the Andaz Liverpool over? lol
Absurd and I'll assume a mistake by the robotic reply.
I'll assume you were making a simple request.Have your Hyatt Concierge handle it or escalate to hotel front office management your request

ryandc99

I was making a simple request.
I replied and will update the thread with what they have to say.

SHLTP

Here now and love everything about the hotel except for the location (I prefer West End). But the hotel is nice.

1) They pre upgraded me to an Andaz suite. I arrived early but room wasn't ready so they put me in a regular room until the suite was ready which was nice of them. Frankly, the Andaz suite is just a little bigger than regular room so no need to wait or use TSU for a suite. It is just a larger room with a walk in closet area. Regular room nice enough. Not sure what specialty suites are like.

2) Rooms have a fun yet almost luxurious feel. Slightly whimsical. I like it .Kind of like a higher end W. Very comfortable while trendy but not too trendy.


3) Service has been fabulous so far. Big thumbs up. Oddly they gave me a free face wash. I liked it as I had just run out of face wash and was looking to buy.

4) Breakfast has very high quality food. You can order off menu and as well as a high quality buffet. I'm used to Asian buffets and deplore US and European ones usually - this Andaz one gets thumbs up. and the breakfast room is beautiful with high ceilings. Very elegant atmosphere

5) Haven't been to gym yet as it was closed for renovation yesterday and they arranged for gym use next door

edit: gym is good. Smallish bit well-equipped with free weight for squats and heavy dumbbells. Overall good for a serious work out

6) location is right next to a subway station. I've been using subway and bus to get around (got here by tube from Heathrow). Convenient. Normally I'd take a hotel car or perhaps Uber. But this was convenient and saved a lot of money. Next time I'll take subway again to get here as so convenient and cheap

I don't know area well. I prefer West End if only for the shopping. I'll explore more around here.

But so far this is a real winner. I might make this my go to in London. Much depends on rates I think. But pound for pound this is a winner

777 global mile hound

The man that helped create the early vision of the Andaz back in 2000 when corporate Boutique Hotels started to become the rage some 20 years ago

https://london.eater.com/2020/9/14/2...-design-museum

https://coolhunting.com/travel/andaz...erence-conran/

From Wikipedia
Andaz London Liverpool Street is a 5 star hotel in central London, situated immediately south of Liverpool Street station, originally built as the Great Eastern Hotel in 1884.
The building underwent extensive renovation and expansion between 1899 and 1901[1] and again in 2000, when it was co-owned by Terence Conran.[2]
Hyatt has owned the hotel since 2006, operating it under the Andaz brand.[3] [4]

The hotel has been listed Grade II on the National Heritage List for England since March 1993.[5]

chanp

Didn’t see any recent stays so thought I’d update

Booked 3-2 for a total of around 300 pounds. Used a Prive agent so for free breakfast, early check in, late checkout and an upgrade. Also with Prive got $100 to use at the hotel. On top I stacked the Amex spend 300 and get 100 off. So total for 3 nights is approx 200 and still $100 to use!

Original room booked was a queen and was upgraded before arrival to a king. Talked to Vanessa at check in and she further upgraded me to a king deluxe.

Upon check in they give you a glass of Prosecco but was a bit to early for me at 1130am. Also you can get a glass of wine or a bottle of beer in any hotel restaurant/bar. Room is like the pics and roomy. The mini bar is replenished daily upon request. Housekeeping can be done as well but I choose not to.

Gym is quite big and they have lots of wipes and hand sanitizer around

Ordered room service the first morning and was quite the spread. You can see the menus their website I believe. There is a 3.50 tray charge but I was ok with that.

Also tried Rakes (where room service comes from anyways) and was good.

If you’re out for a great bargain and use a Prive agent, you’ll be getting great value in my opinion.

Staff are all wonderful and wearing masks at all times.