Andaz Liverpool Street - London - REVIEW - MASTER THREAD
Dec 16, 2020, 11:57 pm
Guided by our purpose of care for our guests, colleagues and customers and following the directive by the Government of United Kingdom announced 14 December 2020 that ordered all businesses in the City of London selling food or drink or accommodation to cease operations from 16 December 2020 in order to protect public health moving London to Tier 3 Very High Alert, we have made the difficult decision to suspend normal hotel operations at Andaz London Liverpool Street from Friday 18 December 2020 until further notice.
During this period, the hotel will not accept any reservations for guestrooms, restaurants, spa or other services, and confirmed events and reservations will be cancelled.
Unfortunately, we will not be able to honor your upcoming reservation at Andaz London Liverpool Street; your reservation will be canceled without penalty and you will receive an email notification of the cancellation. If your reservation required pre-payment, you will receive a full refund within the next 10 business days.
Should you still like to go ahead with your visit, we are offering all upcoming reservations to stay alternatively at our sister property Hyatt Regency – The Churchill in Marylebone, or The Great Scotland Yard part of the Unbound Collection while keeping the same rate and terms as your current reservation with us. Please note the properties are only open for Business Travelers.
We know this is disruptive for you, and we apologize for the inconvenience this causes. Should you require further assistance regarding your reservation or cancellation, please contact your nearest Hyatt Global Contact Center (https://about.hyatt.com/en/contact.html) or reach out to Telephone: +44 207 618 5010 Email: [email protected] with questions regarding this situation.
We greatly value your business and hope to have the opportunity to welcome you to our hotel soon.
Dec 17, 2020, 12:16 am
There are more than a few Hyatt's that should step up on board like that with a well executed follow up.Well done
Dec 18, 2020, 3:14 pm
The folks at Andaz were very caring and gave me face masks and all kinds of stuff. I hope to repay their kindness when I can go back to London and stay with them and hopefully give some nice tips to help them out.
Personally, I'm sad as so many great hotel people at Andaz and other properties have made my life so good over past decades and they are hurting now.
Jun 21, 2021, 6:23 am
Jul 30, 2021, 3:06 am
Andaz Liverpool Street London - a concept by Hyatt
40 Liverpool Street London, GB EC2M 7QN
Wonderful Hotel - Great Stay (15 Photos)
Andaz Liverpool Street London - a concept by Hyatt
Check In
Check in was a dream - I had paid £20 to get an early check in - so could do so at 0900 rather than 1400 which was well worth the money. The foyer is really modern with bright colours, with a bit of street art so funky too. The receptionist was very welcoming and friendly - I had been upgraded to a King Deluxe due to my Explorist status and the room was huge - more on that later!
The receptionist explained the hotel layout and where the restaurants were - she also said (without prompting) that breakfast was not included in my rate - I wish more hotels did this!
Room
My room was a King Deluxe and was huge by normal London standards! It had a King Bed, a work desk with lots of USB ports and plugs, a settee and a massive TV. There was loads of space and I was very impressed.
The bathroom was modern, with a lovely white clean tiles, and a separate bath and shower. The amenities were by Ren, and there were plenty of them - too many for my hand luggage space!
The bedroom was really comfortable, with high quality linens and I slept really well considering it is the middle of London and next to a busy train station!
The room came with a free minibar with soft drinks and some snack which was a great touch - doesn't cost the hotel much but felt like a real perk!
Service
The service throughout my stay was fabulous - everyone was really friendly and any question was answered quickly.
Dining
I had a cocktail in Rake's which was nice, but busy but again, the bartenders were quick to spot me and serve me despite the full bar.
I ate in Miyako, the Japanese restaurant and it was very good - lacking a little in atmosphere when I was there at 1730 - I was the only person there. I also had to ask them for the happy hour menu - the staff seemed surprised there was one!! The food was good though.
I also had a drink at the cocktail hour where you can get a glass of wine and a snack in the Foyer - it was 1900-2000 during the week. The wine was fine and the snack was pretty good - it was quiet though - only 4 of us partaking in the freebie but the receptionists and bell person all came over to chat about Hyatt, and the hotel - it was a nice touch.
Location
The location of the hotel is really good - right next to Liverpool Street train station and tube so all of London is within easy reach. I was out to Heathrow via the Heathrow Express within 50 mins. It is also about 5 mins from Spittalfields Market, and loads of restaurants around there - you will not go short of somewhere to eat or drink - no matter what taste of food you are after! There is also a Tesco opposite so you can grab a snack or a bottle of wine at a reasonable price (the room service prices are quite steep!).
Overall
Overall I really liked this hotel - it was modern, clean, central and had wonderful staff. I could not have asked for anymore.
Aug 10, 2021, 10:24 am
Is a lovely old grande dame of a building, and I've always enjoyed the Andaz properties (Napa, Wall Street & 6th ave in NYC, West Hollywood, San Diego so far. Sooner or later these fools will open PalmSprings, but I may be dead by then).Great review btw aks120
The responsiveness from the staff & concierge there has me quite optimistic as to my stay here. Happy to do a review myself to follow on.
Last edited by KevinS; Aug 10, 2021 at 10:36 am
Aug 25, 2021, 10:37 am
Breakfast is back in Eastside Brasserie, which was generally very good outside of the first day, when I tried to walk in at 7:05, five minutes after opening, and the outside door was locked. (I'd forgotten the interior path to the restaurant.) Took a few times going back and forth with the front desk to get in but eventually made it. No mention of breakfast limits for Globalist, I didn't press it, but I ordered a couple of non-alcoholic drinks off the menu and no charges were put on.
Service levels at the front desk were excellent. Run through various benefits at checkin, GM came out to say hello, followup call to see how the room was. Same at checkout with the AGM. No daily service, but service was quick and efficient when I asked. Made a minibar request to stock with a couple of items instead of the variety they usually offer and it was replenished for the rest of the stay. Never had a sense that this hotel was going through staffing issues.
The only downside of this stay was that mask-wearing in the hotel is ... intermittent at best. Not blaming this on the hotel, which is just enforcing current city/country policy, but it doesn't feel especially safe. One place of real concern was in the gym, where there's signs encouraging people to mask up (in small letters) and facemasks/sanitizer provided, but no towels or actual enforcement. The hotel also shares the gym space with a physical therapist (or some similar entity) and their clients aren't wearing any masks. When I went to the gym this afternoon before checking out, there were seven people in that basement gym without any masks on.
Feb 19, 2022, 6:55 pm
Feb 19, 2022, 7:48 pm
I really enjoyed the atmosphere of the hotel actually and being right on top of Liverpool St station was convenient.
A couple of small small hiccups but nothing to write home about.
Feb 20, 2022, 9:08 am
Feb 20, 2022, 9:52 am
Feb 21, 2022, 1:11 pm