Andaz Tokyo - REVIEW - MASTER THREAD
#1231
Join Date: Nov 2011
Posts: 547
They have definitely dropped the ball here and should’ve offered help. I never need help with my bags (I don’t need women, sometimes half my size, to carry my bags), but I would definitely expect an offer for assistance at higher end hotels.
#1232
Join Date: Sep 2008
Posts: 7,875
If I wanted the bags taken care of, I would drop them off at the ground floor entrance - the front desk probably assume that you have your bags with you because you specifically wanted to keep them with you (and I think that would be a reasonable assumption).
Of course, they should still ask whether you want assistance with the bags in an ideal world, but I don't think it's a sign of service failure if you have reached the upper floor lobby with your bag.
Of course, they should still ask whether you want assistance with the bags in an ideal world, but I don't think it's a sign of service failure if you have reached the upper floor lobby with your bag.
"Ideal" world? I guess this hotel is not ideal then.
By your logic that if someone is able to do something you do not need to do it for them the only "service" needed is that of skilled labor. Most people can walk. No need for taxis then. Most people can get their own food, bus their dishes, refill their water.
So, is this a self-service hotel? Like McDonalds?
Last edited by s0ssos; Feb 27, 2018 at 2:27 am
#1233
Have you gotten the little map telling people to go all the way around and not come in through the car entrance? How do you see any people that way? Which ground entrance are you referring to, the one you are not supposed to use if you follow instructions and do not blatantly ignore the staff?
"Ideal" world? I guess this hotel is not ideal then.
"Ideal" world? I guess this hotel is not ideal then.
#1235
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
I have an upcoming stay in Tokyo. I have stayed at Andaz, PH and GHT. PH is out this time and that is fine. I'm staying on points. I remember liking the andaz a lot and not being hugely impressed with the basic room of the GHT. Both basic rooms cost the same amount but for 8k more a night I can get a club room at GHT. I only have the lowest level status with hyatt. Which would be best to go for? Is the club room all that or does the andaz still win out? After these two nights which will be during the week I will switch to the conrad tokyo for the weekend. Thoughts?
#1236
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I have an upcoming stay in Tokyo. I have stayed at Andaz, PH and GHT. PH is out this time and that is fine. I'm staying on points. I remember liking the andaz a lot and not being hugely impressed with the basic room of the GHT. Both basic rooms cost the same amount but for 8k more a night I can get a club room at GHT. I only have the lowest level status with hyatt. Which would be best to go for? Is the club room all that or does the andaz still win out? After these two nights which will be during the week I will switch to the conrad tokyo for the weekend. Thoughts?
#1237
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,216
I have an upcoming stay in Tokyo. I have stayed at Andaz, PH and GHT. PH is out this time and that is fine. I'm staying on points. I remember liking the andaz a lot and not being hugely impressed with the basic room of the GHT. Both basic rooms cost the same amount but for 8k more a night I can get a club room at GHT. I only have the lowest level status with hyatt. Which would be best to go for? Is the club room all that or does the andaz still win out? After these two nights which will be during the week I will switch to the conrad tokyo for the weekend. Thoughts?
#1238
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
#1239
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,216
Thanks I went ahead and booked the Andaz. I'm not thrilled with the location, but the property itself I enjoy. Actually I noticed if I paid in cash the GH is currently $5 more than the Andaz for basic rooms which was surprising. It kinda blows my mind how much hotel rooms in Tokyo go for. Then again it makes my points collecting worthwhile.
#1240
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Thanks I went ahead and booked the Andaz. I'm not thrilled with the location, but the property itself I enjoy. Actually I noticed if I paid in cash the GH is currently $5 more than the Andaz for basic rooms which was surprising. It kinda blows my mind how much hotel rooms in Tokyo go for. Then again it makes my points collecting worthwhile.
It is true that it lacks the benefit of the excellent variety of shopping and dining outlets within Roppongi Hills, but then again you (usually) get a much nicer room product and views at Andaz. And you van be transported to Roppongi Hills by taxi very quickly if you want to enjoy that location as well.
Getting around becomes much easier when you know how to use trains/subways, busses, and taxis together to make the most efficient and economical routing. Sometimes a short cab ride eliminates an annoying subway transfer, etc...
#1241
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
Its a bunch of government offices over there and I like using the subways. During the daytime with a bit of a walk I can get wherever I want to go. The problem is when the trains close in Tokyo in the evenings so if I want to go out there isn't a whole lot around the hotel and it forces me to rely on taxis, which depending on where you want to go can get quite expensive. One thing I will point out is that most of my first stay at the Andaz was over a weekend when pretty much everything around there was shutdown because the government offices weren't open, so the area felt quite empty. I guess that can be considered a positive thing if someone is frustrated with the crowds in Tokyo. I know roppongi isn't that far away, but last time I spent a night in roppongi I really hated it ,maybe it was just the places I went to (note: I am referring to the nightlife since there seemed to be some interesting day activities over there that are worthwhile) Felt like I was back in the US and that is certainly not something I want to experience when I travel to Japan, although I can see the appeal if a westerner is living in japan and just needs a reminder of home.
#1243
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
Completed a two night stay at the Andaz Tokyo. Was upgraded to a room with a better view. The room felt smaller than the room I had last time but maybe it was just a different layout. I'll have to go back and look at my photos of my old room to compare. Still overall its one of my favorite hotels. Pretty much the best part is the view which is just spectacular but the room is very nice as well. I don't really like the layout of the hotel entrances in terms of having to walk around so much to enter the property and then it takes a bit of practice to remember where each bank of elevators is. Just seems needlessly confusing. Last time I stayed here I felt like there was nothing around. That being said I can see where if I walk a certain direction I can go into Shimbashi which would has a ton of places to eat etc. Its just not immediately apparent if you are just walking the blocks directly around the hotel but heading up and over several blocks would give a wide selection of choices. Ginza is a bit of a hike though. Metro is like a five minute walk. Overall when it comes to hyatts in tokyo its still my top choice.
#1244
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Andaz is an amazing hotel. We always choose it for the bulk of our time in Tokyo, and usually have our last night at Park Hyatt.
Andaz is the best home base we find. Its location is quiet and clean, the walk to Toronamon or Shimbashi isn't bad at all, Mori tower feels like an Oasis in Tokyo.
The Andaz buffet breakfast is the best i've ever had.
With that said, Park Hyatt has a more comfortable bed and offers 4pm late checkout for us, which works as our flight is always later in the day. Aesop toiletries are amazing and we always try to grab an extra few to stuff my toiletry bag for other trips. Being close to Shinjuku is nice, but at PH we always use their shuttle to get to Shinjuku.
Andaz is the best home base we find. Its location is quiet and clean, the walk to Toronamon or Shimbashi isn't bad at all, Mori tower feels like an Oasis in Tokyo.
The Andaz buffet breakfast is the best i've ever had.
With that said, Park Hyatt has a more comfortable bed and offers 4pm late checkout for us, which works as our flight is always later in the day. Aesop toiletries are amazing and we always try to grab an extra few to stuff my toiletry bag for other trips. Being close to Shinjuku is nice, but at PH we always use their shuttle to get to Shinjuku.
#1245
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
In my opinion, this is the best hotel in the entire Hyatt portfolio -- better than PH Sydney even. There is no bad room as every room (setting aside the suites) is pretty much the same. For their size, they have the best layouts of any room I have ever stayed in: 1) beds facing the window so that you can wake up / fall asleep to amazing views, 2) a table by the window so that you can get dine/work while getting inspired by the breathtaking views, 3) bathrooms with real tubs and the toilet far away enough from the bedroom so that you can have privacy if sharing the room, 4) ample luggage storage, and 5) some of the most comfortable beds I've stayed in.
I have stayed in the PH Tokyo once and would never pick it over the Andaz. I'm seriously amazed that that place hasn't gone through a remodel. The decor is tacky, the green carpeting kind of gross, and many of the views diminished by safety glass wiring. Perhaps more amazing is how many people continue to book it simply because of the Lost in Translation marketing.
I have stayed in the PH Tokyo once and would never pick it over the Andaz. I'm seriously amazed that that place hasn't gone through a remodel. The decor is tacky, the green carpeting kind of gross, and many of the views diminished by safety glass wiring. Perhaps more amazing is how many people continue to book it simply because of the Lost in Translation marketing.