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Andaz Tokyo - REVIEW - MASTER THREAD

Andaz Tokyo - REVIEW - MASTER THREAD

Old Jun 10, 14, 11:04 pm
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Andaz Tokyo - REVIEW - MASTER THREAD

Mod note - the pre-opening discussion for this property is at http://www.flyertalk.com/forum/hyatt...iscussion.html.

Trying to gather my pictures and thoughts to update my blog...

I was able to check in about an hour and a half early. Many little hiccups in the check-in process, but everybody was super nice. I was upgraded from an Andaz Twin to an Andaz Bay View Twin. A little disappointed that I didn't get upgraded to an Andaz Large room, but apparently those are only available with King bed.

When I asked about the suite upgrades, the front office manager told me that the suite upgrades could NOT be used at this hotel due to the limited number of suites available, but that those that did get their suite upgrades applied on the first day of reservations would have them honored.

If I had to choose one word to describe my impression of the hotel at this point, that word would be "Hmmm..."

Last edited by peteropny; Jun 11, 14 at 2:27 pm
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Old Jun 10, 14, 11:21 pm
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hailstorm, I look forward to your report. When I went over there security was only allowing those with reservations to enter the hotel portion of the complex.

As for the public areas, I thought they were fine, but they certainly didn't wow me, and the shopping pales in comparison to Roppongi Hills (mostly restaurants and services, very little clothing and other goods stores). Of Mori's other developments, it's closer in scale to Ark Hills.
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Old Jun 10, 14, 11:32 pm
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Originally Posted by armagebedar View Post
hailstorm, I look forward to your report. When I went over there security was only allowing those with reservations to enter the hotel portion of the complex.
Slowly getting some pictures and thoughts up now.

Upper floor restaurants are only available to paying guests tonight.
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Old Jun 11, 14, 12:00 am
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This hotel...will take some getting used to. LOL
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Old Jun 11, 14, 1:16 am
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From your pictures, the hotel doesn't look terribly appealing. The drink selections in the lobby and minibar are uninspired and unimpressive. They make the Andaz 5th Avenue's minibar selections look good, which is saying something. The puke-colored carpet is also unpleasant.
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Old Jun 11, 14, 1:32 am
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Originally Posted by hailstorm View Post
Trying to gather my pictures and thoughts to update my blog...

I was able to check in about an hour and a half early. Many little hiccups in the check-in process, but everybody was super nice. I was upgraded from an Andaz Twin to an Andaz Bay View Twin. A little disappointed that I didn't get upgraded to an Andaz Large room, but apparently those are only available with King bed.

When I asked about the suite upgrades, the front office manager told me that the suite upgrades could NOT be used at this hotel due to the limited number of suites available, but that those that did get their suite upgrades applied on the first day of reservations would have them honored.

If I had to choose one word to describe my impression of the hotel at this point, that word would be "Hmmm..."
Thank you for the pictures and review!

Quite frankly, I am rather underwhelmed at this point. The lack of DSU really killed this hotel for me. The room looks absurdly plain compared to the GH and PH... I suppose it's the style / concept of the hotel? Don't get me started on the bathroom amenities... Brandless and they look cheap as hell. How the heck are they going to compete with PH's Aesop and GH's REN?

Even worse, in general, the rate of the Andaz is higher than the GH! I am rather bewildered on how this hotel is going to compete against the GH or PH
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Old Jun 11, 14, 1:45 am
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Originally Posted by lawyertalk View Post
From your pictures, the hotel doesn't look terribly appealing. The drink selections in the lobby and minibar are uninspired and unimpressive. They make the Andaz 5th Avenue's minibar selections look good, which is saying something. The puke-colored carpet is also unpleasant.
Yes, I likened the room to this distopic view of the future a stone's throw away:

http://dailycontributor.com/the-futu...le-tower/2488/

While I agree that the room is unimpressive, perhaps even ugly, the biggest problem right now is the weird fusion of Andaz hospitality and Japanese ultra-politeness. Everyone is trying, but the Japanese staff just doesn't seem to "get" the concept, and the whole place feels very off-putting.

As a Tokyo Hyatt Fan, I wish that I didn't have to say that.

On a more positive note, the pool facilities were very impressive. Here is a five minute video that I took, a 328MB file that I uploaded to YouTube via the Hyatt Wifi connection in under three minutes. ^

https://www.youtube.com/watch?v=lJ8cv4t2tT8
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Old Jun 11, 14, 2:20 am
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The bathroom amenities are from a Japanese local company "Pelican Soap" and it's bamboo scent for the summer months. You can also smell the same scent throughout the hotel public space.
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Old Jun 11, 14, 2:23 am
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I came into this really wanting to like this place and give it a glowing review. But between the room design (especially the sleeping area), and the offputting clash between Andaz hospitality (that I’ve never really experienced, but I’m getting a glimpse of from the foreign staff) and Japanese uber-politeness…I’m just not feeling it with this hotel yet.

I have no complaints about the friendliness and earnest feelings of the staff, which are genuine. But this blend of east and west is just not working. Speaking in the highest level of politeness (さようでございます and such) works to soothe and relax the customer of a Japanese ryokan, but in a Western-style hotel, it just produces an uncomfortable feeling. I feel totally on edge when I’m walking through the hotel, and the insane asylum pitch-white walls of the bedroom make me feel totally on edge when I’m in my room.

The pool and spa are gorgeous, and a welcome oasis in this hotel. Outside of that area, there is nowhere to unwind. There is nowhere to relax. Contrary to the supposed mission of Andaz, this is the most uncomfortable that any Hyatt hotel has ever made me feel.
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Old Jun 11, 14, 4:06 am
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The hamburger I ordered was really good!





At least the food gets a big thumbs up from me. ^
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Old Jun 11, 14, 7:29 am
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Originally Posted by KKR View Post
Don't get me started on the bathroom amenities... Brandless and they look cheap as hell. How the heck are they going to compete with PH's Aesop and GH's REN?
Actually, I found these amenities to be quite good. Not on the level of Aesop, but better than the regular offerings of HRT and GHT (Grand Hyatt Tokyo has June Jacobs now). They might even be better than REN.
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Old Jun 11, 14, 10:36 am
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Thanks for sharing the photos. You are right the sleeping area is too plain in colors.

Instead of white, I much preferred neutral colors like GH TYO does with their rooms.

How are the renovations at GH TYO now? Can we request REN stuff at their property? I miss their original Kose products.
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Old Jun 11, 14, 2:25 pm
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Originally Posted by hailstorm View Post
Actually, I found these amenities to be quite good. Not on the level of Aesop, but better than the regular offerings of HRT and GHT (Grand Hyatt Tokyo has June Jacobs now). They might even be better than REN.
Might be worth trying then. Btw, you can still ask for REN if you're staying at a Suite in GHT. I did it this past April.
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Old Jun 11, 14, 3:07 pm
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Adding a few things about the sleep experience, and trying out the mi casa su casa experience at 4:40am...
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Old Jun 11, 14, 3:50 pm
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Thanks for the initial thoughts and pictures. From what I can see, I agree with your sentiments about the room. I don't think this property will be on our radar next time we are in Tokyo. The GHT and PHT are just too nice...the room at the Andaz looks way too sterile for me, almost hospital like.
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