tearex

OP can also check to see if the room becomes available by periodically checking availability in the meantime. Never know when it might open up.

IndoorCamper

The assistance I received from their Reservation Support was spectacular. I had mentioned I had a King, Club Room level booked using points and inquired if it was possible to be notified if a base King became available. They were able to downgrade me to the room I was looking for 12,000 pts a night.

cdmca

This, of course, is ALWAYS true. I remember when WanderingAramean had the Hyatt award alerts

skywalkerLAX

I often book a night or two at the Tokyu Stay Nishi Shinjuku down the street for this purpose. All their rooms have a washing machine which is a washer/dryer combination. Works perfectly fine! The hotel Is usually around $70 per night, in January I managed to book it for under $40.

yoketone

Staying with family of 3 (two adults and 12-yr-old) in April - we need a roll-away. After emailing, was told I could book entry level room on points and pay the diff (about USD$60/night - same as the diff. in standard room rates) for a view room. The issue is fitting a roll-away in the entry level room. Tried the same strategy to book for the 3 of us at the GHT and was told I'd have to pay in full for the upgraded room (about USD$770/night+)

Stgermainparis

Yes, this is standard practice at HR. They’ve done this for us twice. Points for standard room then upgrade for size for rollaway. But for 12 and under, they don’t charge for the bed itself, just the upgrade. In our case, bc we are Explorist, they upgraded us without charge and provided the rollaway for our 10 year old. Very good customer service via email before arrival.

xmzzn123

I want to say the cash rate at this property is usually more reasonable compare to other Hyatt in Tokyo, but still considered expensive compare to other similar Japanese hotels in the surrounding areas.
the club is not Even worth going in my opinion, 7-11 food looks much more appetising than their breakfast. The bed is quite uncomfortable, the hotel is overall outdated, service is average, I probably will go stay at a Japanese chain next time to save some Yen.

RedElmo

Really? I’ve stayed here twice and both times had Club access. Once as a Diamond and used a DSU and got one of the nicest suite upgrades ever. Another time as a Explorists and used a Club pass. As a Explorists I didn’t get a suite but got one of the renovated rooms and thought it was very nice too. The hotel lobby, restaurants, meeting rooms underground (on the way to 7-11) were not out dated at all. I stayed at the Park Hyatt as a diamond and whatever they gave me was not any nicer than the renovated rooms at the Hyatt regency. I had the in room Japanese breakfast at the Park Hyatt and yes. It was tons better than the club breakfast at the HR. But I thought the breakfast at the HR was fine. It’s not the best I’ve had but it is way better than any American hotel breakfast and still better than 7-11.

Service was great for me too. Never had an issue. Always welcomed and said Hi. Maybe because I had status? But I’ve found them to be nice overall. I even asked to check in super early when I was a Explorists, at 7am since I landed at 5. They gave me a room. Can’t complain.

I would stay here a third time if I went back to Tokyo.

xmzzn123

maybe I am unlucky, but both time staying here as explorist and globalist I don’t think I got a upgrade except for a higher floor. I also like to point out that the gym is Super lackluster, it’s almost like you need to bring your equipment, even the gym at the centric (Super small)is better than theirs. And what’s the deal with their gym close at 9pm? I don’t understand

I don’t think it’s fair comparing to PH to regency, but PH obviously have a much nicer bed and much bigger room with a bigger window that doesn’t make you feel like you’re trapped in a box. Having had 7-11 breakfast dozen time and a veteran foodie, I stand my position on their club breakfast being terrible. And that globalist don’t have access to the restaurant for breakfast is another turn off.

Stgermainparis

I so prefer padding down to the lounge and having a leisurely and comfortable breakfast as opposed to venturing out to the 7-11 for takeaway. In my experience, the club food has not been “terrible”. It’s actually been quite good.

xmzzn123

well of course I am speaking from Japanese standard, if it’s American standard I would say it’s pretty good

skywalkerLAX

I think their Club Breakfast is pretty decent, they have added some items in recent times. But the evening cocktail hour is poor. Just go down to Shinjuku or walk down the street where there are decent dining options. The area has gotten a few nice restaurants last year. When you go past the McDonalds down the street there are some great japanese options too. Mainly curry / ramen based.

skywalkerLAX

Which lounge in Japan of this hotel category is great? I think the Hilton one is a tick better but hopelessly packed with people. At least Hilton gives the option of going down to the buffet for breakfast. Then again the HR is 12k and Hilton Tokyo 70k when you're looking at awards.

If you compare HR Tokyo ./. HR Osaka I'd say Tokyo wins by miles.

hailstorm

Have you been to HR Osaka since they completed their new lounge last year?

xmzzn123

Hilton Tokyo really wins in this area vs HR Tokyo, they are similar in cash rates. Also, you can't compare Hyatt points to Hilton points since they are at drastic different valuations lol I get 10k hilton points sometimes from 1-night award stays with 0 spends through promotion

HR Tokyo and Osaka are in different categories, and different level of cash rates, my 3-night stay here at HR Tokyo cost $700+, it is NOT WORTH IT no matter how you justify that lounge.

Also, if you have luggage trying to go to this hotel via subway (marunochi or oedo line) it is only easy on the way up, no escalator down, unlike Hilton Tokyo.