Apr 26, 2019, 11:27 pm
Last edit by: hailstorm
The pool and shuttle bus service from the hotel to Shinjuku station has permanently ended as of March 31st, 2021.
Hyatt Regency Tokyo REVIEW MASTER THREAD
Sep 24, 2019, 1:20 pm
#1681
Join Date: May 2017
Location: USA
Posts: 207
I have an upcoming stay here in 2 weeks. So far impressed with their concierge to get me a high end restaurant reservation, as well as another random task. I'll e-mail them in a few days regarding merging my stay since I used FNC on one night, and points for 4. And then Club Passes on the 4 points nights.
Sep 24, 2019, 3:29 pm
#1683
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
You're guaranteed club lounge access in any case. My impression is that in many cities in Asia, local families tend to pay for club level rooms around weekends and holidays, so whether you get the actual club level room will probably depend on the day of the week.
Sep 25, 2019, 10:58 am
#1684
Join Date: Jul 2000
Location: AUH
Posts: 8,267
That may be, but the base room in this hotel is horrendous and I would not book here if there was any chance of getting those rooms.
Might be worth contacting the hotel in advance to see if you can secure a Deluxe Room or above.
Might be worth contacting the hotel in advance to see if you can secure a Deluxe Room or above.
Sep 26, 2019, 10:05 am
#1685
Join Date: Sep 2010
Location: YOW-YYZ-TPE
Programs: AC75, TD AeroInfiniteP, AmexBizPLAT, SPG-G HyattGlobby
Posts: 381
Also check online in advance of stay to see if club rooms are available. I got one in August, and I am confident in January I will get another status upgrade.
Sep 26, 2019, 7:22 pm
#1686
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
What status do you have? I’m Explorist and only got a view upgrade. Hoping for deluxe or club floor next time.
Sep 27, 2019, 6:37 am
#1687
Join Date: Apr 2015
Programs: Hyatt Globalist, Delta GM (Former PM)
Posts: 234
Our next stay I'll be Globalist so I'll see what kind of room I get, it'll also be our 3rd time there. 1st stay we paid for club room.
Sep 27, 2019, 6:50 am
#1688
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Explorist won't get a club floor, rules are upgrade to best cat under club and Japanese are often stickler for rules, last time I stayed I used my reward to get club access, I was upgraded to a high floor, it was a very nice room still.
Our next stay I'll be Globalist so I'll see what kind of room I get, it'll also be our 3rd time there. 1st stay we paid for club room.
Our next stay I'll be Globalist so I'll see what kind of room I get, it'll also be our 3rd time there. 1st stay we paid for club room.
Sep 27, 2019, 6:54 am
#1689
Join Date: Apr 2015
Programs: Hyatt Globalist, Delta GM (Former PM)
Posts: 234
Yes it was, so likely a view deluxe room - I found a picture I took of the room (with my wife in it so I'm not posting it) and it looks similar to the club rooms I've found online.
Last edited by Neric; Sep 27, 2019 at 7:10 am Reason: Confirmation.
Sep 27, 2019, 7:23 am
#1690
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
If that’s available I’m going to ask for it as my upgrade. We had a nice view but otherwise weary room. Thanks.
Sep 27, 2019, 7:35 am
#1691
Join Date: Apr 2015
Programs: Hyatt Globalist, Delta GM (Former PM)
Posts: 234
I had an email going with concierge where they confirmed they would put me in best available at time of check in. I didn't have to ask for this room. So hopefully your going at a time it's not fully booked.
Sep 27, 2019, 7:55 am
#1692
Join Date: May 2017
Location: USA
Posts: 207
I've been going back and forth with concierge for various appointments (super helpful so far). I was wondering if there was a separate e-mail to make room preferences/low key plea for upgrade. Guess you answered that.
Sep 27, 2019, 11:28 am
#1693
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
While Explorist status only guarantees best available room, not including club rooms, there is no rule precluding an upgrade to a club room. Depending on availability, length of stay, and anticipated occupancy, any property might decide to upgrade an Explolrist using a club upgrade award to an actual club room. Note, however, that there are not that many club rooms at HR Tokyo, and they are often booked, so even Globalists do not get upgraded to the club rooms that often.
Sep 27, 2019, 11:33 am
#1694
Join Date: Apr 2015
Programs: Hyatt Globalist, Delta GM (Former PM)
Posts: 234
Originally Posted by OsakaWino
While Explorist status only guarantees best available room, not including club rooms, there is no rule precluding an upgrade to a club room.
True, I suppose, but as you expanded on it's very rare.
Last edited by Neric; Oct 2, 2019 at 5:48 am
Oct 1, 2019, 11:15 pm
#1695
Join Date: Aug 2012
Location: RDU
Posts: 679
Earlier this year during peak season I had two stays quite close to each other (within a week). Both had standard room booked. One was upgraded to a view deluxe room (one night stay), the other was upgraded to a club room (slightly longer stay, 3 nights). So it's absolutely possible to not get a club room as a Globalist, even for a short one night stay.
I thought both rooms were relatively comparable, renovated bathrooms or not, and wouldn't have a strict preference of one or the other. I did spend a significant amount of time awake in the rooms as I was working US hours on both stays. In the end, the rooms were what I expected given the price and season and in comparison to the other Hyatt properties in the area.
I thought both rooms were relatively comparable, renovated bathrooms or not, and wouldn't have a strict preference of one or the other. I did spend a significant amount of time awake in the rooms as I was working US hours on both stays. In the end, the rooms were what I expected given the price and season and in comparison to the other Hyatt properties in the area.