MSPeconomist

Remember that one Hyatt point is not the same as one Hyatt point. Moreover, to me, 5000 Hyatt points would be a lot to pay for breakfast, although of course it depends on the number of people, I consider the Westin breakfast (which can be either the big buffet in the restaurant, which is sometimes crowded, or the lounge buffet) much better than the HR club lounge breakfast, which I found to be disappointing.

Have you considered the LC Prince hotel (NOT PG) near Shinagawa station? Price Gallery is nice, although IMO it's not a great location, but Starriott elites no longer get lounge access there, nor can we use SNAs.

hilmar

We are going to Tokyo next year, and I was looking to book the Regency, but the site won't let me book 4 people (2 adults, 2 kids) and my Hyatt concierge tells me that means I can't book the hotel, not even a suite. No roll-aways etc.

Does anyone have different experiences here? The rooms, especially the suites seems large enough - is it just a policy thing per hotel?

Thanks!

Stgermainparis

We booked two rooms for our family of 5, one with 2 “adults” (teenagers) and 1 child. Not sure they will do 4 total, but perhaps depends on age of children. In any case, you have to get the upgraded room (they called it room with view) not the standard room. And they do have a rollaway; we had one. I think it’s a $30 charge or so. I don’t think you can do 4 per room though. They are very responsive via email. I’d suggest just asking them directly.

One other option, which we’ve done: get one room on regular rate and one “family rate” second room for kids <12 at about 50% off. This can be done by calling regular Hyatt number (not the hotel itself, though maybe they can do it too).

hilmar

Great tips, I'll ask them about both. Thanks much!

azepine00

According to tokyo hyatts thread wiki - not sure if still current...:

i stayed there with two kids in a suite but kids were 2 yo back then..
i have atrium suite booked this time and plan to either email them or just show up...

MSPeconomist

Just showing up with more people is always a bad idea, especially in places like Japan that enforce strict occupancy limits and where you cannot just "sneak" the extra people into the hotel.

azepine00

With a suite booked i dont see 2+2 in japan as a concern. Standard room would be a different story..

MSPeconomist

Even with a confirmed suite, you can't violate occupancy limits or fail to register guests staying in the room.

dtm1

We stayed in early Jan this year. As a globalist, we had two std rooms and club access. The std room was typical for tokyo (reasonably tight), but it easily catered for 3 kids with the extra rollaway. Hotel rooms are quite dated. Club access was granted for all 5 of us. Breakfast is great, but evening canapes leave a lot to be desired - no way to make even a light dinner of it (unlike the tokyo GH, which has really good evening canapes).

azepine00

Having spent hundreds of nights with 2 kids all over they world (and many were not bookable as 2+2) I am fairly certain that a suite in Tokyo will serve the purpose. It worked for us at HR in the past. "fail to register guests" was not suggested by anyone on this thread so let's not go OT.
Further comments are available in Help with choosing a Hyatt in Tokyo (with toddlers)
as well as in numerous trip reports for GH and PH you can look up on the web.

ne0ven0m

Had a pleasant stay there about 2 weeks ago. I am an Explorist and was upgraded (without asking) from King with Club Access (I used Club passes after booking with awards), to Deluxe King with View. The 21st floor views of the skyline and Chuo Park below were so nice, I actually decided against going to any observatories during this trip (even though the Govt Metro building was next door). Another pleasant surprise: I was granted Club Access for my entire 5 night stay, even though my first night was booked with a Cat 1-4 cert, and nights 2-5 were with points. The clerk even mentioned that you're not supposed to get Club Access with free night stays, but they wanted to gift it to me, so I took it. Only went up for cocktail hours that first night. It was busy but not full. Mostly tourists or business travelers, as I probably hear more English in that area than I did anywhere else during my time in Japan. I enjoyed the food offerings here, as well as during breakfast. They had western and Japanese style buffets, and switched a few items up each day.

The room seemed large from my expectations of reading reviews about Tokyo rooms. Honestly did not feel any more cramped than several US rooms from similar level hotels. The toilet was separate from the main bathroom. In the main bathroom, large tub and separate shower stall with closing glass doors (this came in handy to steam out wrinkles in clothes, as I could not find an iron in the room). I think the concerns about a stiff bed are valid, although I was still able to enjoy it. My wife, however, said it didn't give her the best sleep (especially coming from the Ritz Carlton Kyoto beforehand, which had a much softer and nicer bed).

7-Eleven below the hotel was a god send. I loved the snack options and would load up each day to try something new. The hotel's shuttle to Shinjuku Station was also convenient, but it does stop running at 10:00pm. We did use the Tochomae Station that's across the street once, but it is a non-JR line. Not wanting to deal with luggage on our departure, we opted for the airport bus, I think roughly 6000 yen for TWO (corrected). The trip is advertised to take 2 hours + traffic, but we took the 6:00am one and it was barely 90 minutes to NRT. Another service I don't see often talked about is a local laundry service with pick up options called Wash & Fold. The concierge is familiar with the company. Instead of being fleeced by washing at the hotel, you can buy a bag (500 yen) and fill it up for 3000 yen, and have your laundry returned. They warned it could take up to 2 business days, but I had my clothes washed, folded, and returned to me in 24 hours. It's quite a sizable bag, as it could hold 4 days of clothes for me, and still had a little room.

The staff was polite across the board, from the welcome tour I got of my room, to room service, to everyone else in between. I think the high standard of customer service in Japan will spoil me going forward.

Would gladly return to this hotel, and/or the adjacent Hilton Tokyo. I really enjoyed Shinjuku, and barely got to explore it. The access to train stations can't really be beat either, unless I stay closer to Tokyo Station.

Aventine

It should be 6000 yen for two people on the limousine bus.

MSPeconomist

Yes, the limobus to NRT should be about 3,000 one way per person. For HND IIRC it's 1,350 yen.

ne0ven0m

Corrected! Thanks.

tearex

I've been to this laundry too (either during a stay at PH or HR, can't remember) - I think I found it either here or some other thread like the PHTs or doing laundry in Japan

I decided to take the walk and use the coin laundry myself (Yoyogi location) and have a snack nearby while waiting. Very convenient.