Hyatt Centric Wall Street New York (ex-Andaz) REVIEW - MASTER THREAD
Oct 10, 2016, 8:55 am
#796
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
Wow. Shocking how far downhill this place has gone.
Requested High Room - on a good suite rate. Arrive room is trashed on 7th floor. Smells like weed and has hair and dirt in the tub area(like someone washed a dog and left). Literal writing on the wall in a few Rooms? Tub won't drain sink won't drain. Engineer is creepy and eyeing my girlfriend The nice light control doesn't work right cause standard switches exsist for a few random lights meaning all off involves running around the room.
Called down for breakfast hours 6-11 great! get down at 1030 no sorry just told to leave. No coffee pots in room. Room service won't bring coffee too room. Lobby coffee is out. KILL ME I need coffee.
Try to early check out and bite the bullet and move to 5th. Basically was told even on a refundable rate they have a 2 night early departure fee.
No diamond acknlowdgement or amenity offer.
Oh yeah and the glasses in the room have wierd brown flecks all over them. Gross!
Sucks
Requested High Room - on a good suite rate. Arrive room is trashed on 7th floor. Smells like weed and has hair and dirt in the tub area(like someone washed a dog and left). Literal writing on the wall in a few Rooms? Tub won't drain sink won't drain. Engineer is creepy and eyeing my girlfriend The nice light control doesn't work right cause standard switches exsist for a few random lights meaning all off involves running around the room.
Called down for breakfast hours 6-11 great! get down at 1030 no sorry just told to leave. No coffee pots in room. Room service won't bring coffee too room. Lobby coffee is out. KILL ME I need coffee.
Try to early check out and bite the bullet and move to 5th. Basically was told even on a refundable rate they have a 2 night early departure fee.
No diamond acknlowdgement or amenity offer.
Oh yeah and the glasses in the room have wierd brown flecks all over them. Gross!
Sucks
Oct 10, 2016, 9:05 am
#797
Join Date: Dec 2006
Location: USA
Posts: 3,945
Wow. Shocking how far downhill this place has gone.
Requested High Room - on a good suite rate. Arrive room is trashed on 7th floor. Smells like weed and has hair and dirt in the tub area(like someone washed a dog and left). Literal writing on the wall in a few Rooms? Tub won't drain sink won't drain. Engineer is creepy and eyeing my girlfriend The nice light control doesn't work right cause standard switches exsist for a few random lights meaning all off involves running around the room.
Called down for b hireakfast hours 6-11 great! get down at 1030 no sorry just told to leave. No coffee pots in room. Room service won't bring coffee too room. Lobby coffee is out. KILL ME I need coffee.
Try to early check out and bite the bullet and move to 5th. Basically was told even on a refundable rate they have a 2 night early departure fee.
No diamond acknlowdgement or amenity offer.
Oh yeah and the glasses in the room have wierd brown flecks all over them. Gross!
Sucks
Requested High Room - on a good suite rate. Arrive room is trashed on 7th floor. Smells like weed and has hair and dirt in the tub area(like someone washed a dog and left). Literal writing on the wall in a few Rooms? Tub won't drain sink won't drain. Engineer is creepy and eyeing my girlfriend The nice light control doesn't work right cause standard switches exsist for a few random lights meaning all off involves running around the room.
Called down for b hireakfast hours 6-11 great! get down at 1030 no sorry just told to leave. No coffee pots in room. Room service won't bring coffee too room. Lobby coffee is out. KILL ME I need coffee.
Try to early check out and bite the bullet and move to 5th. Basically was told even on a refundable rate they have a 2 night early departure fee.
No diamond acknlowdgement or amenity offer.
Oh yeah and the glasses in the room have wierd brown flecks all over them. Gross!
Sucks
Oct 10, 2016, 9:46 am
#798
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
Oct 10, 2016, 9:47 am
#799
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
I'm booked here in November for one night with a DSU applied. Hyatt Place Midtown is the same price, and the GH is $18 more. Seriously thinking about switching, although I like the Andaz location better as I'll be spending most of my time in the Village and Brooklyn.
Oct 10, 2016, 9:48 am
#800
Join Date: May 2005
Programs: UAL 1K MM, AA Plat, Hyatt Diamond, Hertz President's Circle, SPG Gold, HHonors Gold, Amex Plat
Posts: 563
A few updates: I asked for the green juice at Dina Rata this morning (it was on the printed menu in my room). I was told they "don't make it anymore."
At checkout I asked about the mini-bar and was told they now provide only a granola bar and chocolate bar - no chips, that they will follow up with the front desk person who gave me wrong info. The guy at the front desk also told me they have a new GM, Tim Meyer, that Rusty is gone, that customer service has been an issue and we should see changes for the better. Hmmm
At checkout I asked about the mini-bar and was told they now provide only a granola bar and chocolate bar - no chips, that they will follow up with the front desk person who gave me wrong info. The guy at the front desk also told me they have a new GM, Tim Meyer, that Rusty is gone, that customer service has been an issue and we should see changes for the better. Hmmm
Oct 10, 2016, 9:50 am
#801
Join Date: May 2005
Programs: UAL 1K MM, AA Plat, Hyatt Diamond, Hertz President's Circle, SPG Gold, HHonors Gold, Amex Plat
Posts: 563
BTW I think I may have seen you guys try to go to breakfast this morning and get turned away.
Oct 10, 2016, 1:08 pm
#803
Join Date: Jun 2006
Location: BOS
Programs: Hyatt Diamond, Mosaic
Posts: 1,050
A few updates: I asked for the green juice at Dina Rata this morning (it was on the printed menu in my room). I was told they "don't make it anymore."
At checkout I asked about the mini-bar and was told they now provide only a granola bar and chocolate bar - no chips, that they will follow up with the front desk person who gave me wrong info. The guy at the front desk also told me they have a new GM, Tim Meyer, that Rusty is gone, that customer service has been an issue and we should see changes for the better. Hmmm
At checkout I asked about the mini-bar and was told they now provide only a granola bar and chocolate bar - no chips, that they will follow up with the front desk person who gave me wrong info. The guy at the front desk also told me they have a new GM, Tim Meyer, that Rusty is gone, that customer service has been an issue and we should see changes for the better. Hmmm
At the rate they're going, my guess is Harney and Sons tea will be gone soon, to be replaced with lipton or dried grass (if available) from battery park.
I guess if the rate is <$100 it might make for a good mattress run where you don't even bother going up to the room. Though personally I would just visit the HR Greenwich instead.
Oct 11, 2016, 5:46 pm
#804
Join Date: Nov 2004
Posts: 400
I don't think anyone would have expected the physical plant of the hotel to hold up well. The particle board bedroom fixtures aren't going to hold up to housekeeping, the bathroom floors are going to buckle after repeatedly getting wet and the wall coverings scratch easily. Wall & Water was for a time a great place for breakfast, brunch, (never had lunch) and dinner many times. I don't know if Dina Rata translates into anything but "poor breakfast" would be the most generous one.
Last edited by speedytimmy; Oct 12, 2016 at 6:40 pm
Oct 11, 2016, 6:06 pm
#805
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
Hyatt made it right - gave me points for the charged night. Moved to park Hyatt and they pushed a suite upgrade.
So far this stay at PHNY is much better than previously.
Never have had great service at andaz but that was a notch below the expectations
Jan 11, 2017, 12:07 pm
#809
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,447
Japanese restaurant across the street has a very nice happy hour and good food
Haru Sushi
https://goo.gl/maps/QpZvhPSX8AH2
Haru Sushi
https://goo.gl/maps/QpZvhPSX8AH2