Hyatt Centric Wall Street New York (ex-Andaz) REVIEW - MASTER THREAD
Jun 25, 2019, 7:42 am
#886
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Apropos, having now had a (perfectly nice) stay at nearby Gild Hall, I can say that as couple will definitely opt for Andaz WS in future -- larger rooms, better chance of upgrade, and more private bathrooms. Yes, Gild Hall is the NYC sweetspot for a Cat 4 redemption, and, yes, points stay is lower than Andaz WS; but on average Andaz WS seems cheaper for cash.
Jul 2, 2019, 7:54 pm
#887
Join Date: Mar 2019
Programs: AA EXP; Hyatt Globalist; Hilton Diamond; Marriott Gold
Posts: 723
As others have mentioned, the HVAC here is pretty bad. This is my second stay here (other was in winter) and both times the room was blazing hot and impossible to cool off. In winter I could at least open the window. About to bail on this stay tonight and walk over to Gild Hall.
Jul 7, 2019, 4:22 pm
#888
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
As others have mentioned, the HVAC here is pretty bad. This is my second stay here (other was in winter) and both times the room was blazing hot and impossible to cool off. In winter I could at least open the window. About to bail on this stay tonight and walk over to Gild Hall.
Jul 29, 2019, 12:29 pm
#889
Join Date: Mar 2014
Location: IAD/DCA
Programs: Hyatt Glob, Marriott Plat, AA EXP, UA Gold
Posts: 171
Stayed past weekend and enjoyed. The rooms were large in terms of nyc standard and clean. The HVAC was working very well despite the 100+F outside temperatures.. We were on 16th floor and there were some street noise, but again, normal for nyc rooms. Paid $157+tax after a BRG match so little over $200 after destination charge. Good value. Fridge amenities were very minimal. two cans of coke, club soda, ginger ale some oj and water.
Jul 29, 2019, 7:11 pm
#890
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
For a quick gut check - As a globalist with family on a really cheap rate ($150 for King or $190 for Andaz Suite) is this place really so lowly thought of that it'd be better to pick a limited service cheap place on points? So far I'm looking at either HP Long Island City (just on the other side of the East river) @ 12K points/nt or HH Jersey City @ 15K points/nt.
Gild Hall, Park South and Hyatt Herald Square all have great rates ($150-$170/nt), but no other hotels have rooms of a decent size such that I'd be able to fit 4+ people in a room.
I know I'm not getting Andaz Mayakoba or Maui. Is it below a HP/HH at a similar price?
Gild Hall, Park South and Hyatt Herald Square all have great rates ($150-$170/nt), but no other hotels have rooms of a decent size such that I'd be able to fit 4+ people in a room.
I know I'm not getting Andaz Mayakoba or Maui. Is it below a HP/HH at a similar price?
Nov 4, 2019, 10:41 am
#892
Join Date: Oct 2009
Posts: 171
I stayed at this hotel quite a few time before 2017, now I have a reservation (member rates) and notice that it has destination fee. will it be waived for globalist member? like the Grand Hyatt New York always waived for globalist member
Nov 4, 2019, 11:03 am
#893
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,091
Feb 4, 2020, 10:13 pm
#895
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,091
As others have mentioned, the HVAC here is pretty bad. This is my second stay here (other was in winter) and both times the room was blazing hot and impossible to cool off. In winter I could at least open the window. About to bail on this stay tonight and walk over to Gild Hall.
And the refresh is nothing to write home about from what i can see early on sadly
Unfortunately the new GM is not being entirely truthful with a number of complaints on TripAdvisor and then replying to guests saying its not a typical experience
What's shocking is if you aren't going to be transparent and honest you look like a fool when other recent negative posts are coming in
with the same valid complaints about their HVAC system
Hyatt needs to step in and demand property owners have reasonably functioning HVAC systems.
Working some or even most of the time is not a correct well maintained system
"Thank you for your feedback.
I am surprised to see this review compared to your last one and I am sorry to hear this experience did not live up to your last experience with us.
Since your last review in December 2018 we completed a rooms refresh in August 2019, our staff has stayed nearly the same and from what I am aware of the hotel has never had coffee makers in the room.
As amenities, we do offer complimentary coffee/tea in the lobby and have complimentary non-alcoholic beverages in the mini bar in our guests.
The thermostats work, however, it sounds like you had a room that was experiencing some issues with climate control.
As you have been here before, I believe you know this is not a typical problem.
We do hope you will return in the future."
Warm Regards,
Jorge Tito, General Manager
Feb 5, 2020, 12:34 am
#896
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478
This has been my experience here as well burning hot in summer and winter.Its simply not worth paying for as much as I like the property.
And the refresh is nothing to write home about from what i can see early on sadly
Unfortunately the new GM is not being entirely truthful with a number of complaints on TripAdvisor and then replying to guests saying its not a typical experience
And the refresh is nothing to write home about from what i can see early on sadly
Unfortunately the new GM is not being entirely truthful with a number of complaints on TripAdvisor and then replying to guests saying its not a typical experience
Feb 5, 2020, 9:09 am
#897
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
This has been my experience here as well burning hot in summer and winter.Its simply not worth paying for as much as I like the property.
And the refresh is nothing to write home about from what i can see early on sadly
Unfortunately the new GM is not being entirely truthful with a number of complaints on TripAdvisor and then replying to guests saying its not a typical experience
What's shocking is if you aren't going to be transparent and honest you look like a fool when other recent negative posts are coming in
with the same valid complaints about their HVAC system
Hyatt needs to step in and demand property owners have reasonably functioning HVAC systems.
Working some or even most of the time is not a correct well maintained system
"Thank you for your feedback.
I am surprised to see this review compared to your last one and I am sorry to hear this experience did not live up to your last experience with us.
Since your last review in December 2018 we completed a rooms refresh in August 2019, our staff has stayed nearly the same and from what I am aware of the hotel has never had coffee makers in the room.
As amenities, we do offer complimentary coffee/tea in the lobby and have complimentary non-alcoholic beverages in the mini bar in our guests.
The thermostats work, however, it sounds like you had a room that was experiencing some issues with climate control.
As you have been here before, I believe you know this is not a typical problem.
We do hope you will return in the future."
Warm Regards,
Jorge Tito, General Manager
And the refresh is nothing to write home about from what i can see early on sadly
Unfortunately the new GM is not being entirely truthful with a number of complaints on TripAdvisor and then replying to guests saying its not a typical experience
What's shocking is if you aren't going to be transparent and honest you look like a fool when other recent negative posts are coming in
with the same valid complaints about their HVAC system
Hyatt needs to step in and demand property owners have reasonably functioning HVAC systems.
Working some or even most of the time is not a correct well maintained system
"Thank you for your feedback.
I am surprised to see this review compared to your last one and I am sorry to hear this experience did not live up to your last experience with us.
Since your last review in December 2018 we completed a rooms refresh in August 2019, our staff has stayed nearly the same and from what I am aware of the hotel has never had coffee makers in the room.
As amenities, we do offer complimentary coffee/tea in the lobby and have complimentary non-alcoholic beverages in the mini bar in our guests.
The thermostats work, however, it sounds like you had a room that was experiencing some issues with climate control.
As you have been here before, I believe you know this is not a typical problem.
We do hope you will return in the future."
Warm Regards,
Jorge Tito, General Manager
This property should probably be deflagged as it doesn't really represent what an Andaz is anymore. Most likely the worst one in the entire brand too.
I'm glad there's a plethora of Hyatt options now in the city.
Feb 5, 2020, 9:44 am
#898
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,091
I have had some stays that were fine but had a few that were like burning in h#ll.
Waking up in the middle of the night in a puddle of sweat.Not my idea of a premium hotel even a 2 star
Feb 5, 2020, 10:59 am
#899
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,091
I can't stand GMs who blatantly lie on public forums to legitimate complaints.
This property should probably be deflagged as it doesn't really represent what an Andaz is anymore. Most likely the worst one in the entire brand too.
I'm glad there's a plethora of Hyatt options now in the city.
This property should probably be deflagged as it doesn't really represent what an Andaz is anymore. Most likely the worst one in the entire brand too.
I'm glad there's a plethora of Hyatt options now in the city.
Perhaps old news
Andaz WS closed their once great fitness center and created a replacement facility that belongs in a limited service property.
They closed the once exceptional second floor restaurant and gave us a restaurant that resembles a mediocre diner with bad baking
then started cooking in the lobby behind the check in desk
Have a free night there from my credit card (not Chase) only good at the property and I'm seriously thinking of letting it go belly up into smoke
Booked 7 nights @ AndazWall street last year and ended up staying for more$$$ @ Andaz 5th Ave instead after one conversation with the hotel
The property had some stellar team members in past years and an excellent GM when it first opened.
I would rather stay in the Grand Hyatt NYC over Andaz.At one point in time years ago that would be unthinkable
I've often wondered how Hyatt ever permitted any of this in the first place.It was a showplace oasis when it first opened
Feb 5, 2020, 11:05 am
#900
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,478