Hilton Rotterdam {NLD}

Old Jun 20, 2020, 2:19 am
  #181  
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Happy to shed some light on some matters:

- although we didn't book a rate with executive lounge use, i noticed at 18.00 a lady in the lobby handing out Albert Heijn grocery bags to people while confirming room numbers. This might be the alternative that is on offer, eavesdropping i got the impression that wine, beer, nuts and crisps were the highlight.
- at reception there was a guest who received a drink voucher but i couldn't make out if it was due to status/lounge acces eligibility/complaint, because some bozo was inconsiderate by phoning on his speaker
- the expensive minibarlist was on the room table, the other cheaper one in the minibarcloset, that might be a misprint
- i havn't stayed at Hilton DH but it is known to be a host hotel for Shell Netherlands events


For those wishing to know about the Rotterdam dining scene,

the stomach knows ! / de buik weet het!
https://www.debuik.nl/rotterdam
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Last edited by HadesNL; Jun 20, 2020 at 3:13 am
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Old Jun 20, 2020, 1:50 pm
  #182  
 
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Originally Posted by Delectatio
I was going to cancel yesterday but after seeing an upgrade on the app to a 1 bedroom suite (which is rare here, only received a full suite once before in about 25 stays) we decided to stick with the booking and I checked in online. The 'upgrade' has now been downgraded to a king executive room though, I am not happy.
This is interesting. Stayed at DoubleTree NDSM Wharf Amsterdam last weekend. On my arrival morning, on the Hilton App I was upgraded to a Queen Superior Room, which is a corner room with 270 degrees views of the Y-'river', so I checked in immediately. But arriving at 4 pm I had been downgraded to a regular Queen water view (the one-category upgrade I was entitled to), without any further excuse. Strange, the hotel was at 40% capacity. Now I recently learned that Amsterdam has the highest tourism tax of all places in Europe and they still want to increase that, because the arrogant locals hate tourism, so I'm not really sure that I am going to visit that city again at any time soon. BTW Street parking is also absurd in Amsterdam, but at NDSM you can still park for free roughly 5 minutes away.

I don't care that much about executive lounges, but the fact that it is available for espresso or so, makes you feel so much more welcome. A hotel that would open their lounge these days may expect me to book a couple of nights there.

Last edited by Sisosig; Jun 20, 2020 at 2:03 pm
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Old Jun 21, 2020, 8:51 am
  #183  
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I understand that Hilton Amsterdam (Yoko, Canal) is allowing Diamond and eligible guests the lounge experience in the bar and the Roberto restaurant as well as in-room in some way. In the two outlets, the offer is the snacks and the drinks during the usual times, and coffees and softs at anytime during the day in the bar.
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Old Jun 21, 2020, 8:56 am
  #184  
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Here are the pictures of the breakfast service during Covid19, some notes;
- you choose either one of the set menu
- you can have coffee/tea/cappucino/espresso/latmachiatto
- everything is served on a single tray




the energizer set menu



​​​​​​​
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Old Jun 24, 2020, 8:21 am
  #185  
 
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Rotterdam is one of my favorite cities in Europe-- for exactly reasons like posted above (restaurant scene is amazing, with tons of choice and quite reasonable; locals are NOT arrogant or rude; amazing art museum called Boijmans-- one of the best -curated art museums I've ever been to. It's been under renovations for the past year so hopefully after Covid it will reopen; good shopping in the compact city center near the train station; newly renovated train station with awesome architecture; and, what got me to try Rotterdam in the first place: hotel prices for nice hotels ( like the Hilton) that are regularly half or 1/4 the price of Amsterdam hotels.
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Old Jun 24, 2020, 2:58 pm
  #186  
 
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Ive stayed at this hotel a number of times, sometimes for a few days. One of my favorite few Hiltons in Europe. Often in holiday season the rates can be really good. Easy commute to Amsterdam, as per the last poster, 1/4 of the price! But actually I prefer Rotterdam and cycling around from there.

Its also really easy to Schipol airport and Ive stayed here before a flight because its much more competitive than the (also great) Hilton Schipol airport.
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Old Jun 24, 2020, 5:15 pm
  #187  
 
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Originally Posted by Freetotravel
Ive stayed at this hotel a number of times, sometimes for a few days. One of my favorite few Hiltons in Europe. Often in holiday season the rates can be really good. Easy commute to Amsterdam, as per the last poster, 1/4 of the price! But actually I prefer Rotterdam and cycling around from there.

Its also really easy to Schipol airport and Ive stayed here before a flight because its much more competitive than the (also great) Hilton Schipol airport.
Yes thanks for adding its connectivity to AMS airport-- it's about a 35 minute trip, including walking 5 minutes from Rotterdam station (exit and walk left down the main street).
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Old Aug 7, 2020, 1:31 pm
  #188  
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Good location, stylish interior, but too much cost cutting

Hilton Rotterdam Hotel

Map| 2 Reviews | 100% Recommended

Hilton Rotterdam Hotel

Weena 10 Rotterdam, NL 3012 CM

Good location, stylish interior, but too much cost cutting (19 Photos)

Hilton Rotterdam Hotel

It has been over 4 years since I stayed at this property - since the completion of the current renovation of the rooms, rates at this property has been on the high side compared to before.  

Anyway, since there was a relative visiting and needed something central for these sightseeing activities, I decided to try this property again especially with what was a rather reasonable rate (since ages) for 1 night.

Location

The property is located about 10 mins walk away from the Central station of Rotterdam.  I believe that even with large rolling luggage, it should be doable.  Other alternatives is with the tram.

From the property, you can are within 20-30 mins walk radius of all the attractions in the area.  If walking if not an option, there are numerous public transportation options within a couple of mins walk.

Around the corner of the property is the main shopping area and lots of food and beverage establishments.  

Check In

I arrived before check-in time and dropped by the front desk to be greeted by a friendly associate.  Before arrival, I did check the Hilton app if I had already been pre-upgraded, and saw that I was indeed upgraded to a King Junior Suite.  However since the property did not offer any digital key, I did not bother to complete the online check-in since I would still need to drop by the front desk.

I was as usual in current period given a run down of the new standard of operation at the hotel.  

- Informed about the Executive Lounge being closed and the alternative service (small plates sent to your room).

- Breakfast service which was a la-carte and there were different time-slots, which I made my reservation directly for the next morning.

I was off to my room after about 5 mins of arrival.

IMG_20200803_201508678.jpgIMG_20200803_201524145.jpgIMG_20200803_201528227.jpg

Room

IMG_20200803_113941068.jpgIMG_20200803_114349713.jpgIMG_20200803_114003874.jpg

The care package provided in the room - consists of mouth/nose mask and glovesIMG_20200803_170608828.jpgIMG_20200803_113944250.jpgIMG_20200803_113954165.jpgIMG_20200803_131550143_HDR.jpgIMG_20200803_113957130.jpgThe room was on the Executive Floor which by itself are rooms with some additional facilities.  Upon entering my Junior Suite, the first thought that came to my mind was, was I downgraded and had misunderstood about the upgrade mentioned while checking-in?  The reason was the room was at least based on so many hotel stays, not representing in any of my experience what is defined as a junior suite.  I would say the room was more of a extra large room instead of a junior suite.  [My definition of a junior suite is that it should have at least a clear partition (by a door or some innovative interior deco) between the sitting area and the bed - which this was certainly not the case here].  I believe the only addition to what I remember from previous stay at this property the was additional relaxing chair.  Anyway, for the 1 night I was not really bothered in how the room was named/described.  Other than this point, I did find the room well decorated to be modern, yet stylish and airy.

It was nice that they did have some upgraded tea/coffee making facility - Nespresso pods (though 4 decaffinated ones compared to only 1 real caffinated pod), a variety of tea flavours and the usual instant coffee sachets.

Climate control was a bit funky - although the room was a bit on the colder side (on the day I was there, it was a wet and cold summer day) and I could not really manage to get the room to a more comfortable temperature.  Internet speed was good and the large TV had the usual mix of local and international options.

The bathroom was in my opinion one of the highlight of the room - very well appointed and had a very spacious walk in shower and also a bath.  Water pressure and temperature control was very good.  One main thing to mention was that there was no issues with water leakage from the shower onto the floor.  

Sleep quality in general was good - although for very light sleeper, there was still some light traffic related noise heard since the room faces the main road.  

All in all, I found this "extra large" room to be comfortable and functional even for longer than 1 night stay.

Executive Lounge alternative

Due to the current situation, the Executive Lounge was closed.  Guests with access to the lounge are offered an alternative - which I was informed by the Front Desk to be a couple of small platters and some alcoholic and non-alcoholic drinks.  These would be brought up to the room in the late afternoon.

After about 2 hours checking in, around 1 pm, someone came up to bring up some items - I did not ask what it was (as I actually was in an online meeting) so just left her to place them into the fridge.  After checking it with the "welcome card" from the hotel, I had first thought it was some welcome platters, but in the end this turned out to be what was offered as an alternative.  It consisted of

- a small salad cup

- a small dessert

- a small sandwich (of questionable filling)

- a small vegetable stick with hummus

- a 175ml bottle of wine (you had to select between red or green), 2 small bottle of water (I was not asked if I wanted still or sparkling)

This to my opinion is a very poor showing from the hotel (after coming from a close to normal offering from the Hilton in the Hague).  My conclusion here, this was very very dissapointing. 

IMG_20200803_144101213.jpg

All the items you get as an alternative without lounge accessIMG_20200803_144055411.jpg

Breakfast

The usual buffet breakfast has been replaced by an a la carte/menu option.  Breakfast is at the JAQ restaurant (which in the morning is closed to public, but open for hotel guests for breakfast).

From my understanding during the ordering process, each guest is only allowed to select one of the menu options or a la carte (not sure how many of the a la carte items you're allowed), you can't have the menu & any number from the a la carte items.  If you want additional items outside of the menu from the a la carte items, you'll have to pay for it.

For me, yes it was a mix of good and bad - the good, I did find the quality of the ingredients used to be fresh and somewhat of a better quality.  For me the tray of food was more than sufficient in quantity.  The bad was the limited choices and limited quantity (especially for beverages and pastries).  

All in all, breakfast for me was something I could accept as an alternative in the current situation.

American menu optionIMG_20200804_084219715.jpgIMG_20200804_083735113.jpg

Energizer/Healty breakfast (I did manage to replace the omelet with the over easy eggs without additional charges)IMG_20200804_084224699.jpgIMG_20200804_083459100.jpg

Overall

All in all, I found my stay to be a mix bag, some good some bad.  I think management at the hotel did go a step too far in cost cutting for some aspect of operations.  Yes prices have been reduced, but I find still not enough compared to what has been removed from facilities point of view.  As for the room being categorized as a Junior Suite, I did bring this up during check-out (not expecting anything in return).

Comparing this to other Hilton's which I've visited in current times, I did find this property to have done the most to use this situation to cut cost and trying to get away with it - which is a pity as the hotel and staff has the potential to be so much better even in current times.  [therefore comfirming some of the complaints pointed out here in the forum]

In the end I would still recommend this place if you don't expect the additional items (e.g. Executive lounge) and not book the Junior Suite.  If you want a real junior suite, i was told that this is what they label as the Executive Junior Suite.

IMG_20200803_113839480.jpgIMG_20200803_113900039.jpg

Good location, stylish interior, but too much cost cutting

Would you like to write a review on the Hilton Rotterdam Hotel?

No, thank you.
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Old Sep 16, 2020, 12:10 pm
  #189  
 
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Stayed here recently during COVID. Lounge open again during weekends (Friday-Sunday), but only for limited hours (16:00 - 20:00). Drinks selection is more or less the same as before, but food selection is limited and no self-service. Hotel has been under new management since a couple of months, and standard Diamond upgrade is no longer the Executive Suite, but the Junior Suite is the max upgrade under current guidelines. Even with a very empty hotel, upgrade to Executive Suite is no longer possible (even received Presidential Suite a couple of times in the past, so the Junior Suite as 'best upgrade available' is quite a change in policy). Didn't use the breakfast in COVID times, so can't comment on that unfortunately.
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Old Oct 16, 2020, 4:52 am
  #190  
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Hi all,

Interesting additional idea on income from the hotel management Basically during the current partial lockdown in NL, only hotel (staying) guests can dine in at restaurants and since Joelia is attached and entrance is via the Hilton, they had a good workaround which was to get non-hotel guest to pay an additional 10Euros and they can dine-in.
This was of course noticed by social-media and they have been caught red-handed.

Still a very clever idea in some ways...

https://www.telegraaf.nl/nieuws/1718...met-coronatruc

Cheers!
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Old Oct 31, 2020, 1:29 pm
  #191  
 
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Stayed here last weekend. Lounge was closed on Sunday, received a voucher for two drinks and a snack of choice instead, to be delivered to your room between the hours of 16:00 and 20:00h (without service charge). The JAQ restaurant/bar was limited to 30 persons max. (government directive) and it was filled to capacity on Saturday night. All other bars and restaurants in the city and the rest of the country are closed at the moment (except for take-out service, where this is an option). So on Saturday went to the Albert Heijn supermarket nearby on the Coolsingel (2 minute walk), where I got a salad and some bread. Sale of alcoholic drinks is prohibited after 20:00h during this stage of the pandemic (anywhere in the country and it obviously includes the Hilton bar/restaurant.) On Sunday night the restaurant wasn't busy at all, was able to use my lounge-voucher, this wasn't a problem - could have used it at the bar too I guess.

Liked the new set up of the lounge: the many sofas and armchairs are replaced by small tables and chairs, providing much more seating options.
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Old Dec 7, 2020, 1:27 pm
  #192  
 
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Paid a second visit last Saturday. Lounge was open 16-20h, with the characteristic lounge drinks available, as in bygone times. Called in Friday night for the lounge status, at that time they were still in the process of deciding if the lounge would open or not - but it appears the hotel occupancy rate was better than expected. These days many people book a hotelroom for the weekend, because all regular restaurants are still closed, maybe even until after Xmas. The only way of being able to visit a restaurant is as a hotel guest. On Sunday morning the lounge was open for breakfast. In the restaurant they are doing an early shift 17:30-20:00h and a late shift 20:00-22:00h (final entry at 21h). The second shift is without alcoholic drinks. It's a pretty good restaurant for a hotel. The Michelin-star Joelia-restaurant is still closed (except for take-out reservations, made a night before) and I think the Hilton Rotterdam unique Indonesian style floor/restaurant concept also doesn't operate at the moment. (https://tiwya.nl/tiwya-hilton/)

Was upgraded to an Executive level jr. suite. Although the sale of alcoholic drinks in the country is still prohibited after 20:00h, the mini bar had a small supply of these: beers, spirits and soft drinks, available all night. Was charged 1.50 for a can of soda, I believe the beer is also only 1.50.
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Old Dec 8, 2020, 3:26 am
  #193  
 
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Originally Posted by Sisosig
Paid a second visit last Saturday. Lounge was open 16-20h, with the characteristic lounge drinks available, as in bygone times. Called in Friday night for the lounge status, at that time they were still in the process of deciding if the lounge would open or not - but it appears the hotel occupancy rate was better than expected. These days many people book a hotelroom for the weekend, because all regular restaurants are still closed, maybe even until after Xmas. The only way of being able to visit a restaurant is as a hotel guest. On Sunday morning the lounge was open for breakfast. In the restaurant they are doing an early shift 17:30-20:00h and a late shift 20:00-22:00h (final entry at 21h). The second shift is without alcoholic drinks. It's a pretty good restaurant for a hotel. The Michelin-star Joelia-restaurant is still closed (except for take-out reservations, made a night before) and I think the Hilton Rotterdam unique Indonesian style floor/restaurant concept also doesn't operate at the moment. (https://tiwya.nl/tiwya-hilton/)

Was upgraded to an Executive level jr. suite. Although the sale of alcoholic drinks in the country is still prohibited after 20:00h, the mini bar had a small supply of these: beers, spirits and soft drinks, available all night. Was charged 1.50 for a can of soda, I believe the beer is also only 1.50.
I was there on Friday night and had a similar experience. Same upgrade too.
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Old Dec 8, 2020, 4:28 am
  #194  
 
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Me too except it was a weekday. Lounge closed, snacks and drinks delivered to room, or I believe you could choose for drink at the bar. Restaurant Jaq had only one sitting, nice 3 course menu but drinks removed promptly at 8. Differs from other experiences I had where they only didn't serve any more after 8, it was still ok to finish the drinks.

Also upgrade to Junior Suite, always used to get an Executive Suite but last twice not so generous. Breakfast was extremely good.
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Old Dec 8, 2020, 7:31 am
  #195  
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I dont see Exec Suite on my dates available, it looks like some inventory might be blocked off.
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