Hilton Rotterdam {NLD}
Nov 8, 2014, 3:05 pm
#91
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Everyone upgraded to, or booking an Exec Room gets restaurant included breakfast to my knowlege here in Rotterdam. At weekends really occupancy can be very full and thus crazy queues when too many turn up only 30minutes before closing time for breakfast.
Weekends the lounge is closed for breakfast anyway.
Weekends the lounge is closed for breakfast anyway.
Dec 20, 2014, 3:00 pm
#93
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
Update 20 dec 2014:
Second time that the executive lounge is bad. Hilton Rotterdam is selling their rooms cheap in weekend and giving updates to regular guests. Conclusion is that lounge is crowded and that Hilton is serving less and bad products at their lounge.
To bad, this lounge was very good 6 months ago but is losing their Elite status.
Second time that the executive lounge is bad. Hilton Rotterdam is selling their rooms cheap in weekend and giving updates to regular guests. Conclusion is that lounge is crowded and that Hilton is serving less and bad products at their lounge.
To bad, this lounge was very good 6 months ago but is losing their Elite status.
Dec 21, 2014, 10:05 am
#94
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
Our favourite attendant has gone as well. You are right on the F&B quality in the lounge now, long gone are the langoustines but not necessarily busy. Rotterdam is hardly a weekend place. Royal Parc is much busier on weekends.
Still giving Exec Suite upgrades which is good.
Still giving Exec Suite upgrades which is good.
Jan 13, 2015, 9:05 am
#95
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
Update: General Manager has left this hotel. Reception told me that change is coming, no more welcome packages/bottle wine or fruit for diamonds members and standard simpel lounge snacks.
Reason: They want to follow European Hilton Standards.
Reason: They want to follow European Hilton Standards.
Jan 13, 2015, 9:44 am
#97
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
I fully agree. Mister Rutgers has left Hilton for a new chapter after Hilton. I'm afraid what's going on at Hilton Rotterdam. Process started few months ago with less products at their executive lounge. I will be back there end of January to update you all.
Jan 13, 2015, 10:34 am
#98
Join Date: Jan 2012
Programs: HH Diamond
Posts: 695
Well, will that really be big changes? I had a number of (weekend) stays there in summer 2014, and whilst I received a generous upgrade, there was certainly no welcome gift (except for water), no afternoon tea and snacks, ok, they were better than at a number of Hiltons, but I cannot remember anything particularly amazing. Except for the chef coming around offering icecream to the children.
Further downgrades will certainly be bad.
Further downgrades will certainly be bad.
Jan 13, 2015, 11:25 am
#99
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
One night stay beginning of December 2014.
Gold, requested Executive Suite in comments; and received the upgrade.
Lounge closed, received coupon for 4 drinks + some nibbles in the lobby bar. Breakfast was provided in the restaurant (full breakfast). All for a total of €75 all-in.
Walking distance to train station. Nice suite.
Best feature? Walking distance to what, very well, might be the best "new" restaurant in the Netherlands, FG Food Labs. Absolutely fabulous, I highly recommend. (of course, nobody at at reception had ever heard of it). This restaurant is worth the trip to Rotterdam. Believe me!
Gold, requested Executive Suite in comments; and received the upgrade.
Lounge closed, received coupon for 4 drinks + some nibbles in the lobby bar. Breakfast was provided in the restaurant (full breakfast). All for a total of €75 all-in.
Walking distance to train station. Nice suite.
Best feature? Walking distance to what, very well, might be the best "new" restaurant in the Netherlands, FG Food Labs. Absolutely fabulous, I highly recommend. (of course, nobody at at reception had ever heard of it). This restaurant is worth the trip to Rotterdam. Believe me!
Jan 13, 2015, 3:17 pm
#102
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,593
Let me guess, new GM's first GM posting? TBH I can do without the crap plonk because going hand baggage only means I can't take it home to cook with!
Jan 30, 2015, 12:39 pm
#103
Join Date: Mar 2003
Programs: Marriott and British Airways
Posts: 740
Karin van den Berg will be the new GM from February. She will start with some priority things like: Better ExecutiveLounge experience, Better guest Elite recognition at frontdesk, fresh products at lounge and breakfast, Better Diamond treatment and upgrades.
I just had a interview with management at Hilton Rotterdam so things will be better.
I just had a interview with management at Hilton Rotterdam so things will be better.
Jan 31, 2015, 6:20 am
#105
Join Date: Jul 2012
Programs: HH D
Posts: 1,641
These salmon and deli cuts are a minimal requirement for a 5-star hotel breakfast. I fail to believe the salmon has ever been away, unless they ran out of it on a particular day. So nothing special imo. It would be more informative to point out they are offering local hotel-rooftop harvested honey at breakfast.