Football Fan

I am posting this from the Ocean tower in the HWV, room 605x, trying to use the so-called "highspeed" Internet access here. It kind of works, but it is slower than a 9.6 modem. When I called the "perfect vacation" people asking for help, they just told me to call back tomorrow, the IT people are already gone. I am a bit disappointed with that for a property like this.

Has anyone else had problems with the "highspeed" Internet access here and, perhaps, does anyone by any chance know a competent/helpful person to contact?

Thanks!

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Please have a look at my round-the-world travel blog and leave some comments - thanks :-).

hotlancer

Sorry about your experience. I was unable to connect via the highspeed system and used AOL instead. The hotel line gave me about a 56k connection (but don't go over an hour or you will be charged an extra dime per minute).

Good luck!

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"When once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been,and there you will forever long to return." Leonardo da Vinci

"For my part, I travel not to go anywhere, but to go. I travel for travel’s sake. The great affair is to move; to feel the needs and hitches of our life more nearly; to come down off this feather-bed of civilisation, and find the globe granite underfoot and strewn with cutting flints."

Robert Louis Stevenson


200 nights/200 legs a year

NJDavid

Exactly the same for me as well. They have a very responsive IT department, but they could not figure out the problem.

Football Fan

It was totally down this morning (I was connected and sending packets, but not receiving any). I kept trying to "repair the connection" (renew my IP address), and at some point, it started working again. I hope it will not be this bad the whole stay.

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Please have a look at my round-the-world travel blog and leave some comments - thanks :-).

PaulGQ

I'm just above you on the 7th floor, and we have the same problems here.

We needed to print out tickets for some snorkling and we almost missed it as a result of the slowness.

Also, we found a HUGE german cockroach in our bathroom last night along with our moldy fruit.

We're all set with this place. They said german cockroaches were native to the island, if that makes any sense.

We got some breakfast passes as a result. Calling this place Disneyland is an understatement. If it wasn't for free, we wouldn't be here. Prices are outragiously rediculous and totally unauthentic.

We're cutting our stay short and heading to Maui on Friday.

Football Fan

German cockroaches? Hey, I'm German, first I thought you were talking about me!

I can only echo your sentiment about the place. I had to pay like $ 10 for 5 minutes in the business center to print out my ALON certificate.

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Please have a look at my round-the-world travel blog and leave some comments - thanks :-).

[This message has been edited by attorney28 (edited 09-24-2003).]

PaulGQ

If you need a printer, we brought one, I am in 7100 til friday morning.

I will comment on the lounge later.

what about your hutch and tv in the bedroom, is it 12 inches off the floor like ours?

Call and ask for Paul

Football Fan

Yes, exactly! I noticed that first thing when I came into the room. Also, the TV is small, old, and the picture is blurry. Plus, I got some key for the minibar, but it was open...and there is a little leaflet with the prices on it (I think it is only in Japanese), but the things on the leaflet are not even there (like candy bars, etc.). Overall, the room is definitely not anything to write home about. Also, I can only see the ocean pretty far away, I don't really know if THAT is the great view people have been raving about. I think if there are any whales, I would need some binoculars to see them.

Thanks for the printer offer, but I think/hope I will not need it...

At least the Internet access seems to work fine now .


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Please have a look at my round-the-world travel blog and leave some comments - thanks :-).

hotlancer

FWIW:

Sorry you are still having trouble with the internet access. There is a great office supply store (somewhat like Kinko's) in Kailua next to Wendy's. If you are down in the area, they have great high-speed internet access and it is pretty reasonable.

dhammer53

Right next to where they give out the towels, near the kiddie gameroom, there are computers. I don't remember how much; but much cheaper than the biz center.

Dan

milesrus

When Hilton sells out the Bay Club do you think they may convert the palace or the Ocean Tower to Time Shares? Marriott did this on Maui and Kuai. I sure hope they leave it as a hotel, but they could sell off one or two towers. When did Hilton buy the Bay Club? Good thing is there is so much land over by the Bay Club they could build for years. What does golf run there now at the beach and Kings course?

LLM

The kiddie computer center is shut down now, alas. At least it was in April and August.

luddgang

I concur. I was in Lagoon Tower 1 month ago and it was awful.

I complained and it got removed from my bill, but I had to twist arms a bit.

hhonorsjunkie

When we bought into the Bay Club two years ago they were planning on building a second phase of the Bay Club. However, a few months ago I think that we received a letter saying something about the (world) economic climate not being supportive of the new phase. (Maybe someone else remembers the details better than me.)

I personally would love to have a HGVC at the HWV because I like what the hotel can offer much better than the Bay Club. This is why we trade in our HGVC points for an ALON.

dingo

I used the TV internet access when I was there...slow, didn't paint the whole webpage well, got it removed.

It looks like we'll have another round of 'HWV stinks'posts. I don't know much about this property, but something tells me there are two very different sides to it. Our stay was very nice, room nice...good experience overall. Only thing I disliked was the lack of bar/nighlife.