Jan 26, 2014, 12:41 pm
Last edit by: Canarsie
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[ARCHIVE to 2015] Hilton Waikoloa Village {US-HI}
Jun 7, 2014, 10:54 am
#4126
Join Date: Oct 2013
Posts: 36
Does anyone have any first hand knowledge of how good or bad the unrenovated Royal Suites are?
Last edited by jimmyrules712; Jun 8, 2014 at 4:43 pm
Jun 8, 2014, 1:59 pm
#4127
Join Date: May 2010
Posts: 22
Thanks. I called the hotel to ask why the Royal Suit in the palace tower was so cheap (cheaper than the regular suites) and they said it is because the royal suites have not been renovated yet.
Does anyone have any first hand knowledge of how good or bad the renovated Royal Suites are?
Does anyone have any first hand knowledge of how good or bad the renovated Royal Suites are?
About the size of the resort...I read all the posts here and reviews on TA that warned about how gargantuan the property is. No one is exaggerating. I walk a lot, but even I got tired of the long treks. The monorail is OK, although it broke down every day we were there. It runs every 15 minutes. It's also a hike from the monorail to your room. Saw the boats (that started at 2p) but didn't ride one.
I would probably not stay in this resort at all again. In part because I don't have more points stays in my future- Hilton lost my loyalty in the last devaluation. But also because while nothing was specifically terrible except for the on site food quality and its cost, nothing was more than ordinary either. We stayed the 4 days before at the Marriott nearby in a non suite, oceanview room and liked it much, much better. The restaurant there is good, and pretty reasonable- on Sunday nights they have a $20 lobster dinner that was very good. There's also another seafood night (Thursdays? Crab?) but we didn't try that.
Last edited by nycguy1963; Jun 8, 2014 at 2:00 pm Reason: updated information
Jun 9, 2014, 9:19 am
#4128
Join Date: Mar 2011
Programs: Hilton Diamond
Posts: 45
I could use some advice for a stay I'm planning here in January.
I'm looking at doing one of these 2 rooms, paid with points. The costs are similar, the palace tower suite is about 10k points extra per night.
MAKAI-OCEAN SIDE AT LAGOON TOWER 1 KING BED
1 BDRM ROYAL SUITE W-1 KING BED IN PALACE TWR
From what I've read in this thread, Lagoon Tower is recently renovated and closest to parking, which would make it easiest to leave the resort and explore the island. I haven't seen a lot of information about Palace Tower. Does anyone know how nice these resort rooms are?
I'm looking at doing one of these 2 rooms, paid with points. The costs are similar, the palace tower suite is about 10k points extra per night.
MAKAI-OCEAN SIDE AT LAGOON TOWER 1 KING BED
1 BDRM ROYAL SUITE W-1 KING BED IN PALACE TWR
From what I've read in this thread, Lagoon Tower is recently renovated and closest to parking, which would make it easiest to leave the resort and explore the island. I haven't seen a lot of information about Palace Tower. Does anyone know how nice these resort rooms are?
MAKAI Rooms
MAKAI King Bed
Previous
Next
Signature MAKAI room amenities, including plush robes for two, bottled island water refreshed daily, daily turndown service
Spectacular views of the ocean, dolphins or expansive snorkeling lagoon
Central location to top resort attractions including Kohala Spa, Kona Pool and water slide, KPC - Kamuela Provision Company, Legends of Hawaii Luau, and Dolphin Quest
Enhanced room experience with a fresh Waikoloa design featuring rich woods, luxurious linens and natural stone accents, and particular attention to comfort
Functional bathroom enhancements like double vanity sinks, bright lighting, large mirrors and hand-held shower heads
Practical room features such as high-definition televisions and a modern desk area featuring plugs for Internet and power for devices, along with a sleek, yet comfortable office chair
MAKAI Experience
Dedicated Service
Personal contact via phone or email prior to your visit to ensure your time with us is flawless
Greeted at the door upon arrival, refreshed with cooling Oshibori towels and introduced to our dedicated MAKAI check-in desk
Personal escort to your room and expedited luggage delivery
An exclusive MAKAI reserved area at Kona Pool with distinct chaise lounges and towels
Complimentary access to our Kohala Spa facilities, fitness equipment, steam room, sauna and whirlpool
Unsurpassed Privilege
Access to a private tower concierge
Preferential seating and reservations by 4:00 p.m. each day at our signature restaurants, including KPC’s Lanai with incredible sunset and ocean views
Priority advanced spa reservations
Preferred golf tee times and tennis court reservations
Booking assistance for our luxurious poolside and oceanside cabanas
I'll be there in early July and if I can see one, I'll post an eval of the room.
Jun 9, 2014, 6:29 pm
#4129
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
Take the Makai Room. The Makai rooms are a new class of rooms with their own check-in counter and preferred views. This is what they say (hilton seems to be down so this is google cached)
MAKAI Rooms
MAKAI King Bed
Previous
Next
Signature MAKAI room amenities, including plush robes for two, bottled island water refreshed daily, daily turndown service We had robes in our Ocean Tower room and were given coupons for bottled water upon check-in.
Spectacular views of the ocean, dolphins or expansive snorkeling lagoon
Central location to top resort attractions including Kohala Spa, Kona Pool and water slide, KPC - Kamuela Provision Company, Legends of Hawaii Luau, and Dolphin Quest Proximity to the pool is nice. However, end-to-end, the property is a 15 minute walk. Proximity to KPC and the luau is not a perk. Both are obscenely expensive, and the luau is only twice per week.
Enhanced room experience with a fresh Waikoloa design featuring rich woods, luxurious linens and natural stone accents, and particular attention to comfort AKA "we finally updated the rooms"
Functional bathroom enhancements like double vanity sinks, bright lighting, large mirrors and hand-held shower heads AKA standard features in a regular hotel
Practical room features such as high-definition televisions and a modern desk area featuring plugs for Internet and power for devices, along with a sleek, yet comfortable office chair AKA standard features in a regular hotel
MAKAI Experience
Dedicated Service
Personal contact via phone or email prior to your visit to ensure your time with us is flawless. I thought all HHonors members get this anyways? We received the call as Diamond members on a reward stay.
Greeted at the door upon arrival, refreshed with cooling Oshibori towels and introduced to our dedicated MAKAI check-in desk. Outside of the towels, is this a perk? The front desk is huge and has several HHonors stations. We never saw a line during our week-long stay.
Personal escort to your room and expedited luggage delivery. This is definitely a perk. Carting your luggage across the property is tough.
An exclusive MAKAI reserved area at Kona Pool with distinct chaise lounges and towels. Beach towels are complimentary with your beach towel card given to you at check-in. Reserved seating area could be a perk.
Complimentary access to our Kohala Spa facilities, fitness equipment, steam room, sauna and whirlpool. Complementary to all Diamond members.
Unsurpassed Privilege
Access to a private tower concierge
Preferential seating and reservations by 4:00 p.m. each day at our signature restaurants, including KPC’s Lanai with incredible sunset and ocean views Could be a perk, but we never saw any of the on-property restaurants busy. The cost-to-quality ratio is too high for them to be in high demand.
Priority advanced spa reservations
Preferred golf tee times and tennis court reservations. Are the golf tee times for the resort courses? I called 2 days in advance and played at 9:00AM. The course was empty.
Booking assistance for our luxurious poolside and oceanside cabanas Not sure what assistance is needed. You walk up to a hut and say "I want that cabana today" and pay for it.
I'll be there in early July and if I can see one, I'll post an eval of the room.
MAKAI Rooms
MAKAI King Bed
Previous
Next
Signature MAKAI room amenities, including plush robes for two, bottled island water refreshed daily, daily turndown service We had robes in our Ocean Tower room and were given coupons for bottled water upon check-in.
Spectacular views of the ocean, dolphins or expansive snorkeling lagoon
Central location to top resort attractions including Kohala Spa, Kona Pool and water slide, KPC - Kamuela Provision Company, Legends of Hawaii Luau, and Dolphin Quest Proximity to the pool is nice. However, end-to-end, the property is a 15 minute walk. Proximity to KPC and the luau is not a perk. Both are obscenely expensive, and the luau is only twice per week.
Enhanced room experience with a fresh Waikoloa design featuring rich woods, luxurious linens and natural stone accents, and particular attention to comfort AKA "we finally updated the rooms"
Functional bathroom enhancements like double vanity sinks, bright lighting, large mirrors and hand-held shower heads AKA standard features in a regular hotel
Practical room features such as high-definition televisions and a modern desk area featuring plugs for Internet and power for devices, along with a sleek, yet comfortable office chair AKA standard features in a regular hotel
MAKAI Experience
Dedicated Service
Personal contact via phone or email prior to your visit to ensure your time with us is flawless. I thought all HHonors members get this anyways? We received the call as Diamond members on a reward stay.
Greeted at the door upon arrival, refreshed with cooling Oshibori towels and introduced to our dedicated MAKAI check-in desk. Outside of the towels, is this a perk? The front desk is huge and has several HHonors stations. We never saw a line during our week-long stay.
Personal escort to your room and expedited luggage delivery. This is definitely a perk. Carting your luggage across the property is tough.
An exclusive MAKAI reserved area at Kona Pool with distinct chaise lounges and towels. Beach towels are complimentary with your beach towel card given to you at check-in. Reserved seating area could be a perk.
Complimentary access to our Kohala Spa facilities, fitness equipment, steam room, sauna and whirlpool. Complementary to all Diamond members.
Unsurpassed Privilege
Access to a private tower concierge
Preferential seating and reservations by 4:00 p.m. each day at our signature restaurants, including KPC’s Lanai with incredible sunset and ocean views Could be a perk, but we never saw any of the on-property restaurants busy. The cost-to-quality ratio is too high for them to be in high demand.
Priority advanced spa reservations
Preferred golf tee times and tennis court reservations. Are the golf tee times for the resort courses? I called 2 days in advance and played at 9:00AM. The course was empty.
Booking assistance for our luxurious poolside and oceanside cabanas Not sure what assistance is needed. You walk up to a hut and say "I want that cabana today" and pay for it.
I'll be there in early July and if I can see one, I'll post an eval of the room.
We thoroughly enjoyed our week on the Big Island and at the Hilton, but it's dated and over-priced.
Jun 9, 2014, 7:37 pm
#4130
Join Date: Oct 2013
Posts: 36
Good feedback. Realistically the only reason I'd care to go for the Lagoon Tower is for the closer access to parking and renovated rooms. Don't care about the rest.
Jun 15, 2014, 9:01 pm
#4131
Join Date: Jul 2004
Location: Philadelphia
Programs: SPG Gold, Hilton Diamond, Hyatt Globalist, Loews Platinum
Posts: 629
Sad
That seems really expensive for a standard room. I paid 86,000 points per night last October for the Presidential Suite in the Lagoon Tower. It may be worth hanging off a couple of months to give them time to load low season rates. Alternatively, book the standard room now and keep checking back.
I had seen the presidential as well as the Nai in the 80 - 130 range as well. I was literally just about to book when suddenly the rate change to 20 - 250k points per night! I wonder if it'll come back down...
Jul 9, 2014, 5:21 pm
#4132
Join Date: Mar 2013
Location: PHX
Programs: AA Lifetime PLT, UA Gold, HH Lifetime DIA, WoH Globalist
Posts: 57
Hilton Diamond just returned from five nights at Hilton Waikoloa Village - our fourth time at this property. Arrived from four nights at Andaz Wailea in Maui and headed to three nights at The Grand Hyatt in Kauai. We were given partial ocean views (upgrade from std. resort view) in the Ocean Tower. Ocean Tower rooms are in dire need of refreshing. Furnishings are very dated and look it. Politely asked for the front desk mgr. and mentioned status, occasion and referenced notes in reservation. Moved to Makai room in Lagoon Tower following afternoon. In short, difference was night and day. Upgraded amenities, robes, daily water replenishment and a small area by the pool exclusively for Makai guests (get special wristband at check-in). Palace Tower to be upgraded this fall, but I would avoid Ocean Tower at all costs. Would be happy to share other helpful tips via pm.
Aug 11, 2014, 1:55 am
#4133
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,117
Hello. I'm considering this resort for a couple vacation next April, and I am trying to gather all possible information. I was however unable to find prices for cabanas: anyone can help?
Thank you
P.S.
If it's worth mentioning, I have no status.
Thank you
P.S.
If it's worth mentioning, I have no status.
Aug 11, 2014, 7:31 am
#4134
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,323
The hotel's website directs you to a 3rd party website for cabana info and pricing: Link here.
Near the bottom right corner of the page is a link to a PDF with the pricing.
Aug 11, 2014, 8:14 am
#4135
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,117
Got it, thank you very much
Aug 11, 2014, 7:50 pm
#4136
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Gold, Marriott Lifetime Silver, HH Diamond
Posts: 1,296
Stayed with my family in the Makai tower a few weeks ago, well worth it over the Ocean tower rooms. Fantastic view of the dolphins and lagoon.
The Cabanas looked nice, but we were too busy having fun that we couldn't bother renting one.
The Cabanas looked nice, but we were too busy having fun that we couldn't bother renting one.
Aug 13, 2014, 2:09 pm
#4137
Join Date: Oct 2012
Posts: 208
We stayed 4 nights last week on a points stay. We had the Nai'a Dolphin Suite, which is one of the two suites that have the patio that stretches out into the dolphin lagoon. It has a grill and private hot tub on the patio. It was freaking awesome. You can't beat having your kids walk onto the patio, and be talking to the trainers and dolphins. I think the points required for the suite have gone up since our booking but it was very much worth our point cost. The hotel isn't perfect, but the suite makes it worth it.
Aug 14, 2014, 7:42 am
#4138
Join Date: Jan 2003
Posts: 3,786
We stayed 4 nights last week on a points stay. We had the Nai'a Dolphin Suite, which is one of the two suites that have the patio that stretches out into the dolphin lagoon. It has a grill and private hot tub on the patio. It was freaking awesome. You can't beat having your kids walk onto the patio, and be talking to the trainers and dolphins. I think the points required for the suite have gone up since our booking but it was very much worth our point cost. The hotel isn't perfect, but the suite makes it worth it.